Gerald Honda of Countryside - Service Center

Our relationship didn't start off so well, but now it's great! We had a problem with an unauthorized service performed by this dealership. I expressed my displeaseure with this and received a full refund great! We had a problem with an unauthorized service performed by this dealership. I expressed my displeaseure with this and received a full refund, apology, and explanation of why they did it. Since then, my experiences with the service department have been absolutely great! They can't be friendlier or more helpful and I really appreciate that. I didn't see a link on their website for feedback, or I would send a note directly to them. They're always open to discussing the repairs and make sure you understand what you're getting in to. Parts department is very helpful, too, though it is a bit annoying to have to wait in line for parts, wait in line for the cashier, then wait in line at parts again to pick up your part since they don't allow unpaid for parts to leave the parts counter. But they're helpful enough, I'm willing to endure that small inconvenience. More

I went in for an oil change on my 2005 Honda Pilot, and decided to check out the Insight Hybred. I liked it and decided to purchase one Dan helped me in every way possible, he was great. I love the servi decided to check out the Insight Hybred. I liked it and decided to purchase one Dan helped me in every way possible, he was great. I love the service at Continental Honda and that's why I was there in the first place and thanks to that I have a new vehicle. More

dealer not honest at all. Went there for oil change dealer not honest at all. Went there for oil change and tire rotate. I paid for more than 100 dollars. I found the tires have never been touc dealer not honest at all. Went there for oil change and tire rotate. I paid for more than 100 dollars. I found the tires have never been touched from the mark I made on them. More

After being repeatedly disappointed with the service department at the Honda dealer closest to my home (Ed Napleton in Oak Lawn), we decided to give Continental a try. We were treated with respect and department at the Honda dealer closest to my home (Ed Napleton in Oak Lawn), we decided to give Continental a try. We were treated with respect and given straight answers, and service was performed at a fair price. They even told us that some service we had thought was needed was unnecessary, to their own (short term) financial detriment. We will continue to drive past Ed Napleton to get our Hondas serviced at Continental, and when it comes time to buy we will give them first shot at our business. More

I made a service appointment through live chat on Monday June 19, 2006 with this Anita Garrison and she said, she set up an appointment for me on June 23, 2006 at 7:00 A.M. I never receive any estimatio June 19, 2006 with this Anita Garrison and she said, she set up an appointment for me on June 23, 2006 at 7:00 A.M. I never receive any estimation or confirmation email. Since I need to know how much it's gonna cost and how long I should wait, on Thursday, June 22, 2006 I go online and talked to another person on live chat (Megan Andrews) who told me that I had NO appointment for friday june 23, 2006. And I could get my car serviced on Monday, like I have no other thing to do just to fit their schedule. I take a day off on Friday because Anita Garrison told me she had set up an appointment for me. If she has no ability to set up any appointment for Continental HOnda customer, then she better not doing it or sitting in front of computer, pretending like she could. One day off definitely means nothing to her, but it means a lot to me. Please, Give respect to your customer's time or never represent youself as a company's customer service. Can you imagine if on Friday morning, I drive for an hour to Continental HOnda, get turn down and have to spend another hour going back home because of her? What a waste. More