Gerald Hyundai

Why is there no loaner cars? I Was told they have them but do not have any available, I said I'll wait till one is available, then told well we have them but not currently loani I Was told they have them but do not have any available, I said I'll wait till one is available, then told well we have them but not currently loaning them out until further notice? Ok so you do not have a loaner program just say it. Now I have to bring car back because it was not fixed right the first time and wait again. I recently moved here, and I have never heard of a dealer that did not have loaner cars, is this common to Chicago? Last question asks about pickup and delivery is that an option? If so no one offered that. More

Gerald Hyundai has been great, especially Gino my sales rep. The only complaint is they never wash the car after service even when requested. rep. The only complaint is they never wash the car after service even when requested. More

Worst treatment from a service dept. ever. Joseph accused me of putting diesel in my New Tucson after the fuel pump failed, as well as the fuel injectors, after only 4k miles. They insis ever. Joseph accused me of putting diesel in my New Tucson after the fuel pump failed, as well as the fuel injectors, after only 4k miles. They insisted that was the issue, which I have never had in all my years of owning a vehicle. I read recently read in a forum that this is a weakness in the new 2022s. They refused to work with me, and I was forced to get my insurance company involved to get the repair. I was told to tell them it was vandalism to get my insurance to cover it. I should have pursued it to the higher ups, since I believe I got a lemon. I t took them a month get it fixed after the insurance approval. They never called with updates. I had to call to get any information on my car, but Joseph never returned my phone calls, and every time I called he was busy or on another line. Yeah right. He didn't want to talk to me because he knew they were lying to me, and I was persistent. I may be a woman, but I am not stupid. I've bought many vehicles alone in my life, and I know when I'm being fed bs. When I was finally texted that my vehicle was done, I called and asked them to do an oil change while the vehicle was in the shop. Oh sure, they said, but none was done when I picked it up. Shady shady service dept. They can act all helpful and friendly, but once things go wrong, they ghost you. I even drove 20 miles to buy my vehicle from them because I heard they were good. Sales Dept. was great, but service sucks. Their lifetime warranty I can guarantee you is pure bull, because they will find a way around repairing your vehicle under warranty. More

I have now bought 2 vehicles from Gerald Hyundai and when it’s time I will buy my 3rd. it’s time I will buy my 3rd. More

Great service and a commitment to the buyer. They’ve created a Lifetime customer in me! They’ve created a Lifetime customer in me! More

Great customer service! Friendliness, price, reliable team, and honest! I would definitely Recommend this dealership! Friendliness, price, reliable team, and honest! I would definitely Recommend this dealership! More

Great and HONEST service! Folks were very polite and in this environment today it has become a rarity. Thank you! Folks were very polite and in this environment today it has become a rarity. Thank you! More

My mechanic spent time discussing my nav system; the service director personally kept me Informed of the service status; my salesman frank assisted in helping with my nav issues. service director personally kept me Informed of the service status; my salesman frank assisted in helping with my nav issues. More

Very informative, helpful and they will the extra mile to make you happy. My Elantra was even delivered to my house by Camille the sales lady and we chatted about the cars different features. make you happy. My Elantra was even delivered to my house by Camille the sales lady and we chatted about the cars different features. More

The service is exceptional and so is the staff. I will always get my car serviced at Gerald. I will always get my car serviced at Gerald. More