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Gerald Hyundai - Service Center

2.3

10 Lifetime Service Reviews

209 Hansen Blvd., North Aurora, Illinois 60542

10 Reviews of Gerald Hyundai - Service Center

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July 02, 2018

"Can’t even get a return phone call"

- Unhappy FORMER customer

I couldn’t even get a return phone call after leaving 2 messages about getting my brakes fixed. I bought my car there and this is the 3rd time in 20000 miles that I have had brake issues. I at least deserve the courtesy of a return phone call

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Recommend Dealer
No
Employees Worked With
Kevin Langton
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 07, 2017

"Great Service Experience"

- Lavonne Burkhart

Can't say enough good things! Everyone was extremely helpful, especially Kevin, the Parts Manager, who was especially professional, courteous, accommodating and knowledgeable. He is fantastic!

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Recommend Dealer
Yes
Employees Worked With
Kevin Lott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2017 -

Gerald Hyundai responded

Thank you for your kind words, Lavonne. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I'll be certain to share your compliments to Kevin and to the rest of the team. We look forward to working with you again down the road. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

May 08, 2017

"Bad service and lies "

- Verneda Hardnett

Truck was taken in because I got a recall notice in the mail.drop the truck off they call me later to say they couldn't touch it legally. They said frame had rotten holes in it no warning or anything no loud noise or anything it's been 9 days later and I still don't have a l loaner car everyday it's a promise so I Google this problem I'm not the only one I could have been killed driving this truck. So now I'm waiting on

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Recommend Dealer
No
Employees Worked With
Jay bee
May 20, 2017 -

Gerald Hyundai responded

I want to apologize for your experience. Can you please call me at 630-907-8500 so we can talk about your issue and I can try to resolve this.

August 24, 2016

"I had a poor experience however they are working to fix it"

- Will_B_87

Update 8/31/2016--I was contacted by Nick Smiley, General Manager of Gerald Hyundai. He apologized for the poor service that I was provided and is offering to take care of an upcoming service that I will need performed on my vehicle. Considering all of the positive prior experiences, I have had at Gerald Hyundai, I will go back and give them another shot. Nick Smiley also provided me his cell phone number if I have any concerns in the future. 8/24/2016--I have recommended Gerald Hyundai to many friends and family over the years. Unfortunately, this will NEVER happen again. I have an engine repair that needs to be completed which was already diagnosed by another Hyundai Dealership however they did not have any availability to complete the repair for 2 weeks (repair is under 100k mile warranty). I called Gerald Hyundai last week and explained the situation and they said that they could take care of the service today. They said that they would need to confirm the diagnosis (I would have to wait about an hour-which I agreed to), and then they would take care of the repair and have a loaner vehicle for me. I woke up early today to drive 50+ miles to Gerald Hyundai for service and when I get there, no loaner car and they wanted to charge me another $80 to diagnose the issue which has already been identified. I had the name of the representative who I spoke to by phone but the service manager said he could not honor what his representative told me by phone and he would address the issue with her. The service manager offered to call Enterprise for me at my expense. I called Hyundai Corporate Customer Service while at the dealership. They filed a complaint but there was nothing that they can do because the dealership is independently owned. They said they would have the general manager follow up with me. I wasted more than 3.5 hours this morning, drove an extra 100 miles today, all for nothing. This is my 3rd new Hyundai vehicle that I have purchased but I guess I may have to rethink my next purchase. If I purchase another Hyundai, it will not be from Gerald Hyundai. For those of you asking why I would consider driving to a Hyundai Dealership that is more than 50 miles away, I have had poor experiences at other dealerships however I had great service in the past at Gerald Hyundai. The service department has gone down hill since Adam left.

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Recommend Dealer
Yes
Employees Worked With
Nick Smiley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Edgar Cortes
May 20, 2016

"Excellent service & friendly staff & would refer others "

- Koreen

This was my Hyundai's second time at this service Dept for the same issue, I was greeted nicely from Authur and he helped me out with all my car's needs. While sitting in the waiting area he would check on me frequently making sure I was ok & keeping me updated on my car. The next time I called on my car he didn't hesitate to get me in a loaner & have me drop my car off with no issues at all. He answered all my questions I had, return my calls, was really nice, friendly & a great guy. Will be bringing my car back soon for a car detail and he said to just give him a call and he will set it all up. Looking forward to getting my car serviced again with Gerald Hyundai in North Aurora and working with Arthur Brewster, 5 stars all around! Thank you, Koreen Engstrom

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Recommend Dealer
Yes
Employees Worked With
Arthur Brewster
May 23, 2016 -

Gerald Hyundai responded

Thank you for this great review! Arthur is truly an exceptional employee and we appreciate him for providing great service to you! Thank you again and be sure to like us on Facebook to get all the good deals! Sincerely, Edgar Cortez - Ecortez@geraldauto.com

March 17, 2016

"Women beware! Service is awful."

- Pjcorea

Awful service department. Women Beware! Car was brought in for warranty work was told the car was ready to be picked up and was told there was no charge. Asked again at end of convo and the service writer said zero charge. When i showed up to pick up my car at 7 the cashier tells me I'm being charged. i had no choice but to pay to get my car back. When i called the next day and explained i got the run around and nobody would speak to me. i left a voicemail as well and didn't receive a call back. On another occasion my wife called for a oil change and the service writer told she needed $600 in maintenance. She called me asking why the car needed it. I than gave them i call and the service writer told me all i needed was a oil change. When confronted about the $600 he stuttered a bunch and than finally told me they are trained to up-sell as much as possible!!!!! Women beware this dealership is full of CROOKS!

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Recommend Dealer
No
Employees Worked With
service " Red Team Evens" 52*w
June 22, 2015

"Service department"

- Boden11

I have one major issue with the service department. The hours are too short,they close too early and it makes it difficult to come in after work for service. This is a problem when I need to be at work earlier than they open, and have no ability to come in before they close for oil changes. I cannot have a loaner, so that I could leave my car for the day, so scheduling is difficult. The early morning appointments are usually gone, and I cannot give up my weekends, sitting at the dealership waiting on an oil change. I have worked with other dealerships (not Hyundai) for my husband's car that will give me loaners any time I need one. Guess I am spoiled.

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Recommend Dealer
No
Employees Worked With
Tony Scaglione
Jun 25, 2015 -

Gerald Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and we’re sorry to hear that some aspects of your prior visits with us have not been up to your expectations. Don't hesitate to contact me if you would like to further discuss your experience. Sincerely, Adam Bennett | abennett@geraldauto.com

May 23, 2014

"GREAT Experience"

- xchief

While visiting in the area there was a hail storm that the insurance companies classified as a catastrophy. Our 2013 Tucson received lots of damage, including a broken driver side mirror. Cody was very helpful, beyond expectations, about getting a mirror shipped in for us so we would be able to return home on Memorial day. When the mirror arrived Cody installed it for us and my wife went to run errands. She immediately called me and said looking in the mirror made her nauseas, every thing was distorted. I returned to Gerald Hyundai where I was met by Cody and Kevin. Both of them took the car into the shop where they looked for proper installation, cleaned the mirror and returned it to me. I sat in the car and it was the same problem. Kevin said he would go to the warehouse himself to get another one immediately. We said we would leave the car and return in several hours. When we returned everything was fine. I was discovered the mirror had a manufacturing defect. All the time Cody and Kevin were very sympathetic to our problem, treated us with respect, all the while knowing we lived 700 miles away and our returning for additional service probably would be highly unlikely. They treated us just like our hometown dealer, Vision Hyundai, in Rochester< New York would have.. So a BIG thank you to Cody and Kevin at Gerald Hyundai. Bob and Sue Derrick 117 Seafarers Lane Rochester, NY

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Recommend Dealer
Yes
Employees Worked With
kevin, the parts manager; Cody, service writer
May 28, 2014 -

Gerald Hyundai responded

Bob and Sue, thank you for the wonderful review and for traveling to our dealership from quite a distance to do your business. I am glad that Cody and Kevin could be of such great help to you during your visit. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Warm regards, John Kainz, Service Manager, jkainz@geraldauto.com

February 11, 2013

"After having a warrenty engine replacement and dealing..."

- oldsv6

After having a warrenty engine replacement and dealing with Adam Vandiver, who went soooo far out of his way to make my life easier while dealing with a difficult situation. To make it quick, my 2009 Genesis (which I absolutly love) was T-Boned in an accident. I went through a great repair place, Gerber in Naperville, whom after reparing the body, noticed an engine noise. Gerber took it over to Gerald Hyundai, which was not the closest dealer, due to their great relationship with the dealership and Admn Vandiver ( as well as other service members). Adam understood that I had not had my car for almost three months once a new engine was placed in my car (free of charge). Instead of having me drive out to sign the paperwork to release the car back to the body shop for final touches, he came out to my house and explained to me what they had fixed and gave me copies of the paperwork. When I had a rear parking sensor act up, I knew that although they are not the nearest hyundai dealer to me, I had to drive to Gerald to had them look at my car. While the service team was looking at my car, I met Sam Katz and asked him to show me some new or newish Sonotas for my wife. Me wife and I had been planning a purchasing a Sonota Limited for her in Spring. I wanted to see what was available while I was waiting for the serve on my Genesis. Sam was great and he dealt really well with my wifes instructions on what specifically she wanted. Black or silver color, black or grey interior, Limited w Nav. I wanted it to have low miles and a great price, obviously. Sam showed me a few used 2011 and 12s but they were not exactly what my wife wanted. Then he showed me a perfect 2012 demo with less the 5k miles. Now it was time to chat about price. I had planned to spend X on a used so I on a knew i would spend more on a new never been titled car. Sam did a great job working on the price and my trade in value. He worked closely with his manager and I was able to get everything I wanted (including an 100K bumper to bumper wrap warrrenty) all for the price I was looking for, just slightly above the price for a used I wanted. He was very friendly and personalble and it was very low pressure sale. He respected my knowledge of the cars and brand and he understand how I wanted to negotiate for this purchase. He allowed me to speak honestly about what I wanted and how much i wanted to pay and evantually we got there!!! I dont usually write reviews like this but I am very impressed by Adam (who is still going above and beyond for me), Sam, and the management at Gerald. Ed Sirot at Gerber bodyshop in Naperville told me these guys were great...and they are!

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Yes
Feb 12, 2013 -

Gerald Hyundai responded

Thank you for recognizing Adam and our dealership! We hate to hear that you came to us after being involved in an accident, but thankful you were satisfied after working with us. It's great that your engine was able to be replaced free of charge under warranty. We love that Adam was understanding and brought your fixed vehicle right to your home. It's wonderful you thought to come back to us when your rear parking sensor needed attention as well. Your business is truly appreciated. Sam will be happy to hear you enjoyed working with him while looking at Sonatas for your wife. We're thrilled you ended up purchasing an awesome 2012 for the price you wanted with a great warranty. Your review is a huge compliment to our entire staff. We look forward to working with you again soon. Welcome to the Gerald family! Don't forget to find us on Twitter and Facebook for fun promotions and exclusive maintenance deals. -Nick Smiley General Sales Manager nsmiley@geraldauto.com

May 23, 2011

"I purchased a new Hyundai Elantra from sales person..."

- Johnc37

I purchased a new Hyundai Elantra from sales person Michael Johnson. The purchase and delivery of the vehicle went well. The experience that will cause me never to return to Gerald Hyundai came from the Service Manager John Kainz. I had a flat tire 4 days after purchasing the vehicle. It was an inner sidewall blowout. Since the car is not equipped with a spare, I was basically stuck on the side of the road. The car comes standard with a can of fix a flat and a small 12 volt air compressor that is supposed to be able to temporarily repair a flat until you can get a permanent repair or replacement tire. I called John Kainz the service manager of Gerald Hyundai on Monday April 4, 2011 and told him what had happened. He suggested I call roadside assistance and have the car towed from the location where I was stranded to the dealership. I didn't want to have the car towed to North Aurora so I called a friend who let me borrow his space saver spare to get me home. The following day I brought the tire and rim to John Kainz and he said that he would order a tire. I asked him if I was responsible for the cost of the tire and he told me that he would take care of it. I then asked him if he could also order me a can of the fix a flat since I had used it trying to fix the flat. John Kainz said that he would order a can of fix a flat as well. On Thursday he called me asking if I still wanted to order the can of Fix a Flat because it was $94.00. I then asked him what happened to him taking care of me? He said that we discussed the price when I dropped the tire off. I responded that we never discussed the price because he was going to take care of me. I then asked him what about the tire? He said that the tire was $200. Again I asked him why he was changing his story. First it was you are going to take care of me, now it is $294.00 for a tire and a can of fix a flat. This is 4 days later and I was still unable to use my car. I told him that I could not believe he would lie to me and I left the dealership. Several days later I received the survey from Hyundai about my new car buying experience. I filled out the survey honestly. I received a call from Doug Gerald asking what he could do to make this right. I explained to him that I did not have the use of my new car for 5 days and I would appreciate being reimbursed for the purchase price of the tire. Doug Gerald agreed and he sent me a check for the cost of the tire. I also received a call from the sales person Michael Johnson who informed me that his job was on the line due to the poor review I had left here on DealerRater. He asked me what he could do so that I would change my review. I asked him to have John Kainz call me and apologize for lying to me and letting a tire replacement get totally out of hand. I should have never had to go to this length nor should anyone else ever expect this experience from a car dealership especially in today's economy where I have many choices. John Kainz did call me and offer his apology for any misunderstanding that had occurred. I accepted his apology. Gerald Hyundai did make this matter right, but it really should never have happened in the first place. It caused me a lot of frustration that was totally unnecessary.

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Recommend Dealer
No
Employees Worked With
John Kainz Service Manager
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