Gerald Jones Audi

The personal attention given by our representative Consuella Green at Gerald Jones Audi before, during and after the sale. The friendliness of everyone is top notch.

Salesman George S. was knowledgeable and courteous, was enjoyable buying experience, much appreciated. This is our first Audi and was a good start to joining the Audi family. We enjoyed buying locally and Gerald Jones is a good Dealership.

The hospitality is always A+ at this dealership The service department is excellent and always professional. I wouldn’t take my Audi anywhere else for service.

The process for buying a car was smooth and Dave Dutton really made me feel at ease throughout the entire process. I would definitely recommend just stopping by even if you don't buy a car to day just to talk to the people that work there.

Great customer service and attention to detail. Car was ready as quoted. They even washed my car and walked me to it. They are always courteous..

I had a difficult time making a decision as to where I would by my Audi. I visited at least four other dealerships looking for the deal. After looking in Atlanta, Columbia and on line I found my best buy locally at Gerald Jones Audi.

Our salesman, David Dutton, made our buying experience very pleasant. He was knowledgeable about the vehicle and best of all he was straight forward about the best deal available for the cost of the vehicle. We weren’t sitting there haggling back & forth about the price. I appreciated this the most. The next day my wife returned to the dealership to receive a tutorial session with David Heckert on all of the amenities of the vehicle. She was very pleased with Mr. Heckert’s patience & professionalism.

People at the Gerald Jones Audi/VW are very professional and nice to discuss on options with vehicles. It only took a few days before we made our decisions for two vehicles, one to purchase and one to lease. Rod Ibarra made the process of negotiation and completion very smooth. The financing department is very efficient to complete two deals in about 1 hour. Thanks to Bill! This was the second time we made deal with Gerald Jones Audi. Now our family members are driving 2 Audi's and one VW, all from Gerald Jones. I would recommend Gerald Jones to anyone who are interested in owning a new vehicle.

The customer service was fabulous! Everyone we worked with was knowledgeable, helpful, and professional. They were not pushy at all and took the time to answer all of my questions.

I recently completed a service survey that was generated based on VIN and service date. I was given a heads up on the survey, the additional length of it and what was at stake for getting great reviews. It wasn't subtle but I felt I had a decent relationship with the service adviser so I would fill out the survey when I got it and hopefully help him win the trip. I completed the survey honestly without any negative remarks or glowing accolades. I opted to submit the survey anonymously (it is an option at the start). I didn't want yet another call asking about my service experience so I opted for anonymous to avoid follow-ups. A few days later the customer service rep calls and leaves me a VM telling me the survey is not anonymous since it is associated with my VIN. She wanted to know why I "assailed Cliff and the dealership". It cost them and she wanted to know why I completed the survey the way I did. I couldn't believe it. She then followed up with an email. Again, asking why I answered the survey the way I did. If you want an honest opinion but don't want to hear it if it doesn't match what you want to hear, then don't ask. This has damaged my relationship with the dealership permanently. I was offended by the call and email. Shady practice, deceptive and somewhat bullying after an accurate accounting of my recent experience that was supposed to be anonymous. The service adviser, Cliff, is an outstanding employee who was limited in his capacity in this service situation but the surveyor took it as a review of Cliff and not the entire process.