Gerald Jones Audi - Service Center

Excellent Dealership Reed and Cliff have great people skills. Convenient scheduling via phone and website. Timely completion. Professional, Efficient, & Quality Work for R Reed and Cliff have great people skills. Convenient scheduling via phone and website. Timely completion. Professional, Efficient, & Quality Work for Reasonable Cost. Very clean facility. More

Excellent service The hospitality is always A+ at this dealership The service department is excellent and always professional. I wouldn’t take my Audi anywhere else f The hospitality is always A+ at this dealership The service department is excellent and always professional. I wouldn’t take my Audi anywhere else for service. More

Great job servicing my vehicle. Great customer service and attention to detail. Car was ready as quoted. They even washed my car and walked me to it. They are always courteous.. Great customer service and attention to detail. Car was ready as quoted. They even washed my car and walked me to it. They are always courteous.. More

Patience Pays off I had a difficult time making a decision as to where I would by my Audi. I visited at least four other dealerships looking for the deal. After looking I had a difficult time making a decision as to where I would by my Audi. I visited at least four other dealerships looking for the deal. After looking in Atlanta, Columbia and on line I found my best buy locally at Gerald Jones Audi. More

Anonymous until they call you I recently completed a service survey that was generated based on VIN and service date. I was given a heads up on the survey, the additional length o I recently completed a service survey that was generated based on VIN and service date. I was given a heads up on the survey, the additional length of it and what was at stake for getting great reviews. It wasn't subtle but I felt I had a decent relationship with the service adviser so I would fill out the survey when I got it and hopefully help him win the trip. I completed the survey honestly without any negative remarks or glowing accolades. I opted to submit the survey anonymously (it is an option at the start). I didn't want yet another call asking about my service experience so I opted for anonymous to avoid follow-ups. A few days later the customer service rep calls and leaves me a VM telling me the survey is not anonymous since it is associated with my VIN. She wanted to know why I "assailed Cliff and the dealership". It cost them and she wanted to know why I completed the survey the way I did. I couldn't believe it. She then followed up with an email. Again, asking why I answered the survey the way I did. If you want an honest opinion but don't want to hear it if it doesn't match what you want to hear, then don't ask. This has damaged my relationship with the dealership permanently. I was offended by the call and email. Shady practice, deceptive and somewhat bullying after an accurate accounting of my recent experience that was supposed to be anonymous. The service adviser, Cliff, is an outstanding employee who was limited in his capacity in this service situation but the surveyor took it as a review of Cliff and not the entire process. More

Best Audi Service Department The service department at Gerald Jones Audi in Augusta, GA is hands down the best I’ve dealt with in the years that I’ve driven Audi vehicles. Cliff The service department at Gerald Jones Audi in Augusta, GA is hands down the best I’ve dealt with in the years that I’ve driven Audi vehicles. Cliff is great...knowledgeable, personable, and on top of his game. More

Service Department.....GREAT! I have never had a bad experience with Gerald Jones Audi/Cliff! Cliff is the greatest! He always does what he says he's going to do for me and he al I have never had a bad experience with Gerald Jones Audi/Cliff! Cliff is the greatest! He always does what he says he's going to do for me and he always tries to make my visit as easy as possible. What stands out most in my mind about my last visit is that I had my 2 young granddaughters with me and it was pouring down rain. Cliff backed the service vehicle, that I was going to be using, into the garage so I could load everyone up without getting wet! I hope he realizes what a great help he is and how much I appreciate him and his thoughtfulness! More

Service Department Exemplifies Excellence I’ve had my 2012 Audi TT Quattro serviced at Gerald Jones since 31 Dec 2016 (is also the purchase date) and the attention to detail has been phenomena I’ve had my 2012 Audi TT Quattro serviced at Gerald Jones since 31 Dec 2016 (is also the purchase date) and the attention to detail has been phenomenal. All questions regarding health and care of my TT were handled exceptionally and I’m thankful the professionalism of Cliff and Alex so greatly guide the service provided there! Greatly appreciate the dealerships’ willingness to match prices on tires too! More

Professional and courteous Great service! I recommend Cliff and the Audi service dept fir anything Audi related! He goes above and beyond to be helpful. Returns calls and answer Great service! I recommend Cliff and the Audi service dept fir anything Audi related! He goes above and beyond to be helpful. Returns calls and answers all questions promptly no matter how trivial. More