Gerald Jones Ford

My 2019 Ford Expedition was delayed in changing gears and would lose acceleration. My husband called Gerald Jones Ford and explained the problem noted with my vehicle. We were given a date and time to bring would lose acceleration. My husband called Gerald Jones Ford and explained the problem noted with my vehicle. We were given a date and time to bring the vehicle and given an approximation of time needed to diagnose the problem. Shannon Stacy, the assigned customer service representative, called and explained that the service technician noted the problem was the transmission. She explained the steps to be taken to determine if the transmission could be repaired or needed to be replaced. She procured a rental vehicle for me that was immaculate when I received it. Shannon Stacy called and texted with updates as she stated she would. I left my name badge for work in the console of my vehicle. When I went to the service department to check on retrieving it, Shannon Stacy walked me to the service floor and asked the technician to lower the vehicle for me to retrieve my name badge. He was glad to help. After replacing the transmission, the service technician did an inspection and emailed me items that needed attention. After I picked up my vehicle, the service manager personally called me to ask my satisfaction with the repair work. Gerald Jones Ford is an exemplar in customer service. The courteous professionalism afforded me is unparalleled. Thank you for the opportunity to express my complete satisfaction and utmost respect for the Gerald Jones Ford dealership. More

Fast, friendly and treated us like family more than customers which keeps us coming back to this dealership. And Shannon in the service department is gold, you can't ever move her lol you can promote h customers which keeps us coming back to this dealership. And Shannon in the service department is gold, you can't ever move her lol you can promote her but she is a big reason we stay at this specific dealership along with great sales people like Sargent Major and Ashley and Mr. Doolittle in Finance, he's great at explaining the numbers. More

We are always completely satisfied with Gerald Jones Ford/Lincoln service and management. This is the best dealership in the area. We have purchased multiple vehicles from this dealership. They have tak Ford/Lincoln service and management. This is the best dealership in the area. We have purchased multiple vehicles from this dealership. They have taken care of all of them. More

Friendly, courteous and knowledgeable staff. Jennifer McKee made me feel at ease doing the service. Jennifer McKee made me feel at ease doing the service. More

Super service! All work done as explained, on time, knowledgeable service writer Shannon! Thank you Gerald Jones Ford! All work done as explained, on time, knowledgeable service writer Shannon! Thank you Gerald Jones Ford! More

Brought my Bronco for service (maintenance) and the service was fast and friendly, Marcus brought the vehicle right in and went over what they were going to service and showed me to the waiting room. T service was fast and friendly, Marcus brought the vehicle right in and went over what they were going to service and showed me to the waiting room. The service took about an hour and I was out. The only thing I wish they would do is vacuum vehicle out during the service! More

Customer rep is always on top of everything, gets me in and out fast, and always has a smile on her face. and out fast, and always has a smile on her face. More

The sales lady was very professional and patient with us we could not make up our mind we looked at a lot of cars. And she worked with us . And the manager was great he worked hard to get us in the car we we could not make up our mind we looked at a lot of cars. And she worked with us . And the manager was great he worked hard to get us in the car we picked . More

We were received courteously and our vehicle was diagnosed and quickly repaired. They had the parts in stock - that is exceptional! diagnosed and quickly repaired. They had the parts in stock - that is exceptional! More

My most recent service was great! I really felt taken care of with my vehicle. I really felt taken care of with my vehicle. More