Gerald Jones Ford

Great customer service and all around experience. The service rep took complete ownership of my visit to make sure that everything we needed done was completed efficiently and excellently. The service rep took complete ownership of my visit to make sure that everything we needed done was completed efficiently and excellently. More

Freddie was a sweetheart and provided such an amazing experience. He was polite and knowledgeable, and answered all my questions without hesitation. There was ZERO wait time. I arrived and was promptly t experience. He was polite and knowledgeable, and answered all my questions without hesitation. There was ZERO wait time. I arrived and was promptly taken care of. He told me my car would be ready in 1.5 hrs, and it was. More

I came in for my 15k service for my Timberland. Marcus was really good he explained everything that was going to be done during this service and after. Honestly I was surprised how fast it took I m Marcus was really good he explained everything that was going to be done during this service and after. Honestly I was surprised how fast it took I mean it was like an hour but that’s expected with what kind of service am getting. More

Fantastic customer service. Tom Ford the Lincoln concierge is the best. He know his job and has a great personality. He is the reason I go to this dealership for my service Tom Ford the Lincoln concierge is the best. He know his job and has a great personality. He is the reason I go to this dealership for my service More

Ashleigh was great; pleasant, quick to respond and didnt try any BS that many people would think to be typical of car salesperson. Nor did I get much/any BS from the sales manager. try any BS that many people would think to be typical of car salesperson. Nor did I get much/any BS from the sales manager. More

Very friendly sales and administration. Josh Donath was outstanding and most helpful in purchasing the new car. Josh Donath was outstanding and most helpful in purchasing the new car. More

I can't say enough about my visits to have my Ford trucks service at Gerald Jones location. Shannon, Pete, and the whole team there are great people and they do a darn outstanding job each time I have my tru service at Gerald Jones location. Shannon, Pete, and the whole team there are great people and they do a darn outstanding job each time I have my trucks serviced there, They are sincere, know their jobs, and they are professionals. They go above and beyond what is expected and they make me feel they care about me as well. If they weren't there I would not go there for my service. you can take that to the bank. They just that great and friendly. GREAT TEAM, Ms Annie said so! More

Friendly and knowledgeable customer service advisor (Marcus), frequent updates, fast service and detailed overview of everything. (Marcus), frequent updates, fast service and detailed overview of everything. More

It was pretty quick, relatively speaking. I was able to get updates whenever I asked, too. I was able to get updates whenever I asked, too. More

Friendly staff and no pressure sales experience. Delivered everything they promised including a pristine clean car. Delivered everything they promised including a pristine clean car. More