Gerald Jones Ford

Stay away Took my brand new car for service they damage the paint and my leather seat, it sucks that the same place where I purchase the car from would do this Took my brand new car for service they damage the paint and my leather seat, it sucks that the same place where I purchase the car from would do this and not even care, there first response to me from service was maybe is wear and tear or we have to see other cars in the lot to compare but guess what they just lost a customer and also any good referrals that might of come from me. More

Great service from your salesman even do he was new to this business he took his time and I had a question that he did not know he would make sure to ask and get me from your salesman even do he was new to this business he took his time and I had a question that he did not know he would make sure to ask and get me the right answer. More

Excellent Experience for first time car buyer I have been in the market to purchase a vehicle for the last 6 months. Every place I went to the salesmen were pushy or gave me the same speech I'd he I have been in the market to purchase a vehicle for the last 6 months. Every place I went to the salesmen were pushy or gave me the same speech I'd heard everywhere else. It was becoming discouraging and now I didn't go to a dealer with the intention of purchasing; I went just to look because I figured ahead of time that it wouldn't work out. Gerald Jones was my last minute choice as they posted a 2011 Accord. I was looking at it simply for the gas mileage as my job entails a lot of driving. It wasn't the "unicorn" CR-V I'd been hunting for. From the get-go I worked with Jay Williams. He was friendly and polite and just very genuine. I am deaf so my B.S. meeter is extra sensitive to body language and facial expression. Jay was one of the sincerest and kindest salesmen I've ever worked with. Fresh out of school and starting out on my tiny income, he worked with me and was upfront, direct, and yet patient as a wavered back and forth on a car that wasn't really what I was looking for. Ultimately, I bought it later that day and have been pleased with it over the week I've owned it. *But my favorite thing about working with them was their consideration for my hearing loss. Jay was intentional to look directly at me when he spoke, he didn't bother me with phone calls, and after my purchase he sent me a video saying "thank you" and how to reach him if I need anything. I don't know if it was intentional as I rely on lip reading, but I was impressed. Thanks to everyone for putting up with me on Saturday! I'll be referring people to you guys. More

ALWAYS EXCELLENT CUSTOMER SERVICE AS ALWAYS SHANNON AND PETE WERE OUTSTANDING. SHANNON ALWAYS PROVIDES EXCELLENT CUSTOMER SERVICE. SHE IS ALWAYS READY TO HELP AND MAKES SURE THAT ALL AS ALWAYS SHANNON AND PETE WERE OUTSTANDING. SHANNON ALWAYS PROVIDES EXCELLENT CUSTOMER SERVICE. SHE IS ALWAYS READY TO HELP AND MAKES SURE THAT ALL YOUR NEEDS ARE MET. PETE IS THE BEST AT SERVICING MY VEHICLE, PERIOD! THAT IS WHY I DRIVE THE FOUR HOURS TO COME HERE FOR SERVICE AND I LIVE IN NC. More

Lack of Communication, Incompetent, Uncaring After an oil change at a non Ford dealership I went to Ford twice where they signed off my oil and all fluids, tires brakes etc were is perfect condit After an oil change at a non Ford dealership I went to Ford twice where they signed off my oil and all fluids, tires brakes etc were is perfect condition before a long trip with me and my 2 and a half yr old son. 10 days later half way back, my check engine light came on and the engine started making noise. Towed to the nearest dealership, Gerald Jones Ford. The dealership refused my engine warrenty based on their person opinion without diagnosing the vehicle (that took 3 weeks), then I was told repairs would be 6500-9000. When I finally ordered my engine and had it delievered it sat for over a week before any work was begun. In the meantime noone communicated and the service manager Jose broke my engine down and sent it to Ford to be looked at to see if it is covered by warrenty (nevermind I just paid 1800 for a new engine). Now almost two weeks later I am called with a quote for additional repairs including a water pump, spark plugs, basically everything but the kitchen sink. So, after I had a quote finalized for engine installation of 2400 which I had to take a loan out for, they want over 600 in parts and over 700 in labor out of the sky....ridiculous. I live 4hrs away from the dealership, I am a single Mom of 2, and to get information is like pulling teeth, and then they expect another 1300+ ( which I dont have) when the parts were good on my old engine, but they sent it to Ford without speaking to me after telling me they were not sending it to Ford at all since they didn't think my warrenty would cover the engine. My vehicle is a 2013 Ford Fusion with routine maintenance always kept up. More

Great Experience! Terry Benstead was very helpful every step of the way. We had some problems and he helped us get through them. He kept us informed in the process whil Terry Benstead was very helpful every step of the way. We had some problems and he helped us get through them. He kept us informed in the process while waiting on our vans. More

Great experience! Terry Benstead was extremely helpful and made purchasing a new cargo van a pleasant experience. He was diligent about finding a vehicle with specific Terry Benstead was extremely helpful and made purchasing a new cargo van a pleasant experience. He was diligent about finding a vehicle with specific features just as I requested and called to update me on the status throughout the process. I would highly recommend purchasing a vehicle from Terry at Gerald Jones Ford in Augusta, GA. More

Purchase This is our fourth purchase with Kevin Harville. He always makes it a fun experience. Never had any problems dealing with him on any purchases. This is our fourth purchase with Kevin Harville. He always makes it a fun experience. Never had any problems dealing with him on any purchases. More