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Gerald Jones Ford

Augusta, GA

4.2
779 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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779 Reviews of Gerald Jones Ford

June 16, 2021

John Moser. He went above and beyond in helping me get a new car. He's very polite, professional, patient and knowledgeable. I will recommend my family and friends to ask for John. More

by shebrooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Moser
Jun 21, 2021 -

Gerald Jones Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

June 12, 2021

All around a great experience! Our salesman, Bernard, was excellent. No pressure, he was knowledgeable, friendly, and great to deal with! I have already told several friends and family about the ease of purc More

by VegasBaby75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Newcomb, Bernard Pinckney
Jun 16, 2021 -

Gerald Jones Ford responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. The Gerald Jones Ford Team (706) 738-8000

June 09, 2021

Thomas was wonderful, maintenance great I purchased an excellent "MasterTech Vehicle Protection Program". All employees are always very friendly, very nice, very polite, very helpful! More

by felizabethr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Lewis 5 STARS , Kirk Doolittle, Shannon Saxon
Jun 14, 2021 -

Gerald Jones Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Gerald Jones Ford Team (706) 738-8000

June 07, 2021

The online process to book an appointment was painless and streamlined, and their service was quick and effective. I would recommend this service department to friends and family More

by bryceh21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer McKee
Jun 10, 2021 -

Gerald Jones Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! The Gerald Jones Ford Team (706) 738-8000

June 07, 2021

Shannon Tracy, my service advisor, is always friendly, knowledgeable, and helpful! I was able to get tires, brakes, and an oil change completed in a very timely manner. More

by KMW888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Jun 10, 2021 -

Gerald Jones Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Shannon does for Gerald Jones Ford Lincoln and our customers. Hope to see you again soon! The Gerald Jones Ford Team (706) 738-8000

June 03, 2021

Good Customer Service. Service department was quick with checking my vehicle in and out. Shannon provided great customer service at my time of the visit. More

by octavia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Jun 08, 2021 -

Gerald Jones Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Gerald Jones Ford Team (706) 738-8000

June 02, 2021

Fast and friendly service. Comfortable waiting area with usb charging stations, clean restroom. Made appt online and there was no delay in getting started. Have been using Gerald Jones for years with great More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Shannon Saxon, Digital Airstrike
Jun 07, 2021 -

Gerald Jones Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. The Gerald Jones Ford Team (706) 738-8000

May 22, 2021

Very professional, attentive and respectful. Would highly recommend Freddie. Great customer service and a pleasure doing business with them. Made me feel like my business was important. More

by Wcheselka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie
May 26, 2021 -

Gerald Jones Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Gerald Jones Ford Team (706) 738-8000

April 28, 2021

The service writer explained everything to me and was very knowledgeable. The techs were very quick in getting the job done. Very pleasant experience with the company. More

by Rholaway1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T. Benson , Shannon Saxon
May 03, 2021 -

Gerald Jones Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. The Gerald Jones Ford Team (706) 738-8000

April 20, 2021

Reliable service. Always friendly and they will text you when your vehicle is ready so you can get things done without having to check on it. More

by John Toole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Apr 23, 2021 -

Gerald Jones Ford responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. The Gerald Jones Ford Team (706) 738-8000

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