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Gerald Jones Ford

Augusta, GA

4.2
779 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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779 Reviews of Gerald Jones Ford

April 13, 2021

Gerald Jones Ford was professional and courteous. All work was completed in a timely manner. All staff, with whom I had contact, made me feel special. A great place to have your car serviced. More

by kendall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hutto, Jawaun Sutton, Shannon Saxon
Apr 16, 2021 -

Gerald Jones Ford responded

Kendall, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. The Gerald Jones Ford Team (706) 738-8000

April 13, 2021

The automated listing of findings and / or recommendations for immediate or near future additional services once my Lincoln was checked out, was superb. I chose some additional work to be perf More

by lindastack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Apr 16, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Gerald Jones Ford Team (706) 738-8000

March 28, 2021

Pleasant and professional staff. They made quality service recommendations for my vehicle. They did not try to over-sell me. I will do business with them in the future. More

by MarcS123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stahl, Shannon Saxon
Mar 31, 2021 -

Gerald Jones Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. The Gerald Jones Ford Team (706) 738-8000

March 25, 2021

Great service and respectful sales people. I enjoyed my experience with them. They made sure all my questions were answered clearly and put together a great deal for me. More

by Kent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie, Sean
Mar 30, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Gerald Jones Ford Team (706) 738-8000

March 21, 2021

Courteous, fast service and great communication! Jen was awesome! Car was done quickly and I was given clear briefing of what was done and needed. More

by Nanalas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer (?), Shannon Saxon
Mar 24, 2021 -

Gerald Jones Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Gerald Jones Ford Team (706) 738-8000

March 11, 2021

Just had my 2019 Ford Ranger serviced at Gerald Jones Ford and it was a very nice experience as always. They were ready to receive my vehicle when I brought it in at my appointed time and work was compl More

by bob2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Mar 16, 2021 -

Gerald Jones Ford responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! The Gerald Jones Ford Team (706) 738-8000

February 28, 2021

It was a very smooth process, no running around and no hoops to jump. I'm a first time car buyer and i couldn't ask for a better experience!! Just don't come in a rush the process takes time!! Thank you More

by jacosta1882
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John M.
Mar 03, 2021 -

Gerald Jones Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Gerald Jones Ford Team (706) 738-8000

February 23, 2021

The experience of dealing with the service department at Gerald Jones Ford was one that I would highly recommend for and vehicle, especially a ford. The staff was professional and very knowledgeable. The More

by hunterga34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus and Bree, Shannon Saxon
Feb 26, 2021 -

Gerald Jones Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! The Gerald Jones Ford Team (706) 738-8000

February 16, 2021

The entire experience was spot on; from scheduling to completion of the repairs. Very professional operation; and staff equally as professional. GREAT JOB 👏🏾 👏🏾👏🏾 BY EVERYONE ON MY VISIT. More

by ALVENO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 19, 2021 -

Gerald Jones Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. The Gerald Jones Ford Team (706) 738-8000

February 08, 2021

Mr. Chapman curtesy, knowledge and professional traits are second to none. I enjoyed the time spent during the sale process. I do recommend a Lincoln because they are the best. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddie Chapman
Feb 11, 2021 -

Gerald Jones Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, The Gerald Jones Ford Team (706) 738-8000

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