Gerald Jones Honda

The worst dealership ever I purchased a Honda CRV back in 2007 from this dealership. They let me take the car home thinking that the financing will be approved. I found out the I purchased a Honda CRV back in 2007 from this dealership. They let me take the car home thinking that the financing will be approved. I found out the financing fell through and they me to come back to the dealership to try to try another finance company. Honda finance interest rate was way to high so I told them that I can not afford a monthly payment. I wanted to walk away from the deal and take my trade in and just go home. The sales manager at the time refused to give me my car back and told me that I had to take the deal or they will take me to court. So after hearing that I went on Fort Gordon and spoke to a JAG lawyer to see what my rights were. After a few days of the JAG lawyer and there lawyer going back and forth they wanted me to go back to the dealership to work out a deal. So my family and I went back to the dealership and tried to work out a deal. The sales manager never spoke to us we just went straight back to the finance specialist in the back office. The offer they told us that we had to take was the same one with the high interest rate. I refused to take the deal. The sales manager came into the room and told me that I couldn't take my trade in and I couldn't take the CRV home because I signed a contract. I explained to him that I the contract says if the financing falls through the contract is no good. He didn't care, he told me that my family and I will have to take taxi home. I was sooooo upset!!!!! They offered me a better interest rate so I took it and my family and I were able to drive home. Later that week I put a complaint on the Better Business Bureau. The sales manager replied to my complaint by putting saying that I am in the military and I should know how contracts work. He also made other derogatory comments about the military that I will not mention on Yelp. This is the worst car dealership I have ever seen in my life. I recommend that if you want a Honda make the two hour drive to Atlanta. More

Sam Greene was terrific. Sam was terrific. Caring, understanding, patient and very helpful. His after sale call while we were traveling was a good move. Very nice touch. Sam was terrific. Caring, understanding, patient and very helpful. His after sale call while we were traveling was a good move. Very nice touch. We will recommend him without a doubt. More

Honda Accord EX Service-9/25/2015 Had my Honda in for tire replacement and wheel balancing on 25 Sept--Outstanding service and courtesy with everything performed correctly and in the e Had my Honda in for tire replacement and wheel balancing on 25 Sept--Outstanding service and courtesy with everything performed correctly and in the estimated time by Brien Smith and his crew. Also thanks for the breakfast sandwiches in the lounge area. More

Oil change Service advisor Brian did exceptional job. He is knowledgeable and know what is customer need. More important, mechanics are great and they were ve Service advisor Brian did exceptional job. He is knowledgeable and know what is customer need. More important, mechanics are great and they were very knowledgeable about my vehicle and gave me my car clean after fixing. More

Excellent Service It was my first time to scheduled service at Gerald jones honda. All staff treated me at service department esp. John, Matt and Dan and Gerry or Gary It was my first time to scheduled service at Gerald jones honda. All staff treated me at service department esp. John, Matt and Dan and Gerry or Gary with respect, answer all my question with regards to good maintenance of my car honda. Technician are reliable and honest, I felt at home! I highly recommend this dealership to anyone! Kudos and keep up the good work! Thanks a lot. I'll see yah all on my next visit! More

Excellent experience! I was looking for a specific CRV and Don Tubman found it for me., He was very professional and patient with me. Don Tubman is 5 star! Thank you! I was looking for a specific CRV and Don Tubman found it for me., He was very professional and patient with me. Don Tubman is 5 star! Thank you! More

Very good service Always get superior service from Gerald Jones Honda and Jeff Zyjewski a very knowledgeable service writer. Gerald Jones Honda always provides excellen Always get superior service from Gerald Jones Honda and Jeff Zyjewski a very knowledgeable service writer. Gerald Jones Honda always provides excellent service and value. More

low tire pressure Was checked in right away. Did not have to wait.Low tire pressure light was on. All tires were low. Have not had any more problems. Was checked in right away. Did not have to wait.Low tire pressure light was on. All tires were low. Have not had any more problems. More

Servicing of two cars My experience was excellent in all respects.Mr. Smith checked us in right away and thoroughly discussed the process. The car was ready and washed, My experience was excellent in all respects.Mr. Smith checked us in right away and thoroughly discussed the process. The car was ready and washed, very nicely, upon our return More

Easy Process, Wonderful Staff The process of choosing the right vehicle for us was made easy by your staff. They were extremely helpful. While we bought a car from your lot, we wer The process of choosing the right vehicle for us was made easy by your staff. They were extremely helpful. While we bought a car from your lot, we were initially interested in a Subaru. There was no tension or animosity between the two salesmen, nor did they downgrade the other's product. While both of them wanted to make the sale, they wanted to make sure that whether we bought from them or not, we would be buying a Gerald Jones car. Their cooperation and courtesy speaks well of your organization. More