Gerald Jones Subaru

Since Drew Jones decided to call a Columbia County Sheriff officer to watch me take possession the second key to our car and load my donated firefighting gear onto my motorcycle. It behooved me to re Sheriff officer to watch me take possession the second key to our car and load my donated firefighting gear onto my motorcycle. It behooved me to report the mistreatment received by this dealership. On 29 May 2021, my wife and I decided to check out Subaru, a brand we have not owned yet. My wife quickly fell in love with one of the Outback’s, so we proceeded to buy the car. I explained to Joe, our salesman that I was a retired disabled veteran and an active volunteer fire fighter, but a recent motorcycle accident removed me from volunteering. In a few minutes my arms went senseless, my fingers/hands were shaking, and I was having a hard time focusing. So Joe took it upon himself to shove papers in front me to which I told him I really couldn't read them. My wife really wanted this car and I was hoping Joe was being genuine with me on the deal. I did not realize at the time that the dealership held back the military incentive program cash offer listed on the Gerald Jones Subaru website for $1300-$3000; there are no disclosures on their website detailing eligibility requirements and no one at the dealership explained it either. Joe at no time actually went over the contract with me to help explain what was being offered. I accept partial responsibility for not reviewing the papers more thoroughly, but again at the time I was having medical problems. After the papers were signed, Joe decided to grab Drew Jones, a supposed volunteer fire fighter for Harlem, GA. Drew and I began talking about fire fighting for a bit. As we spoke, I offered to donate my firefighting/bunker gear, as I no longer needed it due to my injuries, to him for the Harlem FD volunteers. He accepted the offer and went about his business. I felt reassured that I was receiving a good deal and was being taken care of since he was after all a brother fire fighter; I was sorely mistaken! My hands were still giving me issues once in finance. So the finance manager offered to fill out my personal check for me to cover the remaining balance on the car. After finance, no one came to thank us for the new purchase, hand us our second set of keys, or escort us to our new car. When we found her new car outside, we eventually left confused as to what just happened, why was there only one key, and why was the car not detailed? Instead of heading back to the dealership we went home because I needed to lay down. On Memorial Day, I was at work when I asked my wife to send me a picture of the contract, which she did so after giving Drew my bunker gear. That is when we discovered no military recognition discount was given and in fact an extra charge was placed on the contract for unknown items. I contacted Subaru and the dealership with my concerns and questions as to what happened; I initially told the dealership I would come up that night to retrieve my gear and to talk about a few issues. A few hours later I found out one of my Sailor's took their own life recently and it started tearing at me. So I emailed Khala to let her know I will not be coming up there after all, but would come up Tuesday. When I got home I text Drew to make sure he was aware of the issues, not to disturb me, and to inform him I would not be coming up there due to my Sailor's passing. Well Drew ignored my request and called me anyhow. Drew told me my service did not qualify for the incentive and I did not owe him anything. I became irate and yelled at him apologizing sarcastically that what I, my brothers and sisters, have done for this country was not good enough one year after service is BS. I guess I scared him because he requested an officer to be present the following day when I picked up my items. Once Drew gave me my things, I thanked the officer for his service, shook his hand, and then left. I was, and am, confused as to why this young man decided he needed to remove an officer from his duties to watch an old broken veteran put a fire fighter duffel bag on his bike. More

Gerald Jones Subaru is the only dealership I go to when getting ready to purchase a new vehicle. They are the only dealer I refer friends and family too. getting ready to purchase a new vehicle. They are the only dealer I refer friends and family too. More

I had not bought a car in 12 years, and I am 72 year old widow. The staff at Gerald Jones Subaru was very helpful, especially Michael Thaxton, my Sales Specialist. He explained how to operate my new Foreste widow. The staff at Gerald Jones Subaru was very helpful, especially Michael Thaxton, my Sales Specialist. He explained how to operate my new Forester and took me on a test drive. He connected me with the finance department.It is great to have Aisha come to my home to show me how my new car works! I am grateful for a dealership that took time to help me buy a super car! Delores Malone More

The process in buying ANY vehicle is long (especially with a 15 mo). Everyone was super friendly, helpful, and understanding - with both the car buying process and our son. We bought from Subaru and let with a 15 mo). Everyone was super friendly, helpful, and understanding - with both the car buying process and our son. We bought from Subaru and let me tell you...they got their stuff together!! These folks are the chick-fil-a of dealerships! They made sure we loved and understand our vehicle before driving off. I am extremely happy with my new Ascent and highly recommend purchasing from Gerald Jones Subaru. Great staff; they continue to ensure you love your vehicle even after your initial purchase. More

Everyone was eager to assist us with our faulty 2019 ascent Touring, We in turn purchased a 2021 Ascent Touring. All of the staff were extremely helpful.. ascent Touring, We in turn purchased a 2021 Ascent Touring. All of the staff were extremely helpful.. More

The sales staff here are very accommodating and eager to help. I called the day before while looking online at their inventory. Their new salesperson Nick Bussey went ahead and got the ball rolling on my help. I called the day before while looking online at their inventory. Their new salesperson Nick Bussey went ahead and got the ball rolling on my purchase before I got to the dealership. He and Melissa Gardner were so sweet and helpful during the whole process. I was in & out of there in a little over and hour, and got a great deal on a brand new Forester. I drove off the lot one happy lady! More

My daughter had told me to go check out Subaru's. She has one. She loves Subaru. The moment my husband and I drove into the Subaru lot and got out to look we were welcomed by the most wonderful staff of any one. She loves Subaru. The moment my husband and I drove into the Subaru lot and got out to look we were welcomed by the most wonderful staff of any dealership I have ever been to. We saw the beautiful red Crosstrek. I fell in love. After test driving the vehicle with no salesperson in the car, I fell in love with it again. I didn't even look at another vehicle. It had everything I wanted. Then we me Kelley Fitzwater. Our salesperson. Everything was all about our needs. Offering drinks and snacks if needed. Kelley has a great personality and she's very easy to talk to. She answered any questions I had. I got what I wanted for my trade in. I feel like I got the best deal on my new Crosstrek. It's a long, tiring process buying a new vehicle. All the little extra details from test driving with no salesperson in the vehicle with you to anything you might need during the process to the freebie items when you're done and the walk through to show you where everything is inside the dealership means so much. When we left with my new red Crosstrek I felt like family. Thank you to everyone at Gerald Jones Subaru for the best experience I have ever had buying a new car. Especially Kelley Fitzwater! More

We were fortunate that someone had traded in a Crosstrek with all the features we wanted, the same day we went to the dealership no less! Sam Greene was his usual friendly & perceptive self and our transac with all the features we wanted, the same day we went to the dealership no less! Sam Greene was his usual friendly & perceptive self and our transaction was completed without any complications. We highly recommend Jones dealership. More

Kelley Fitzwater, our sales consultant, was top notch! She was very knowledgeable and personable without being too pushy. I would definitely rate her a 10! She was very knowledgeable and personable without being too pushy. I would definitely rate her a 10! More

Kelley was hands down the best sales person I have ever dealt with in 20 years of buying cars (all brands)! She genuinely cared about the small details which makes a big difference, some people just want dealt with in 20 years of buying cars (all brands)! She genuinely cared about the small details which makes a big difference, some people just want to jump to what color and what payment I want. She didn’t pressure us and was knowledgeable on the Ascent specs which was a major deciding factor for us choosing Ascent over the Highlander. Recommend grooming Kelley for leadership/managerial positions. More