Gerald Kia of Matteson

Sales manager John is the most aggressive sales manager I've ever encountered in 50 yrs of life. The last 10 minutes of approximately a 30 minute encounter seemed personal, condescending, and deliberate al I've ever encountered in 50 yrs of life. The last 10 minutes of approximately a 30 minute encounter seemed personal, condescending, and deliberate all because we could not agree on a price. I wish I would've recorded the conversation. I hope I was more professional than him. John will belittle you until you accept their price I guess. And yes I do know how to see the fluid level of a coolant container. 150 pt inspection...be very leary of such claims at this dealership. John needs some more customer relationship training. Maybe he was having a bad day. I had a very bad experience w this dealership due to sales manager John. Wife could not believe I sat there and listen to him talk down to Me.Johns a shark in the water. Be ready for a verbal beat down by John if you stick to your numbers More

DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT! !! I received quotes from 3 Kia dealers for the same job. I took it to Hawkinson where I had purchased my vehicle. Not only did they charge me 2x t !! I received quotes from 3 Kia dealers for the same job. I took it to Hawkinson where I had purchased my vehicle. Not only did they charge me 2x the quoted price, they also did not "waive" the diagnostic fee when the repair was done as I was told. Instead of waiving the fee they added it to the labor on the job. They also did extra work that I did not authorize. They also neglected to get my written authorization to do any work on my car. This dealership is unethical, lies, and is dishonest with it's customers! More

DO NOT WORK WITH THIS DEALERSHIP. I had signed a deal on a 2021 Telluride at KIA Hawkinson but I am convinced they sold the vehicle to another customer over the weekend for more money I had signed a deal on a 2021 Telluride at KIA Hawkinson but I am convinced they sold the vehicle to another customer over the weekend for more money. They told me a check engine light came on the car the next day and it was irreversibly damaged overnight and the deal was no longer on. I asked for any documentation, the check engine code, a picture etc but the car had suddenly been towed away and they couldn’t remember the code’. The car had 30k miles and was a Carfax 1 owner vehicle previously owned by the salesman Brandon Santoro (he claimed). Total fraud. More

This was my first time buying a car. I was unsure of how the process would go, but I was pleasantly surprised at how easy it was. Lyn was amazing and quickly brought up the car I was loo I was unsure of how the process would go, but I was pleasantly surprised at how easy it was. Lyn was amazing and quickly brought up the car I was looking at so I could take it for a test drive. The process from there was so smooth and everyone was so pleasant and friendly. Not only did I leave Hawkinson with my dream car, but I left as a customer who would no doubt return to buy their next car from Hawkinson. Lyn was so helpful through the entire process and helped me set up a few things in my car before I took it home. I had such a wonderful experience! More

My experience was very positive. The professional, efficiency and knowledge about the Kia vehicle and it's products was exhibited. I was welcomed and made comfortable the minute I wa The professional, efficiency and knowledge about the Kia vehicle and it's products was exhibited. I was welcomed and made comfortable the minute I walked in the door. Thank you to my Sales Consultant, Travien Glass, Sales Manager Richard Ashmon, and Finance Manager Andrew Vela. I love my car. More

Apparently they do not like to service car repairs under warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an ani warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an animal bites the wire the warranty won't cover it." Like they already diagnosed the problem. And what do anyone have to do to prevent and animal biting their car? Oh and I bet they will just say it is that because they want us to pay for it instead of the warranty. Furthermore, they couldn't just say it was due to defective part if it is the wire in the first place? Hawcinson Kia is a horrible dealership in the get go. We called another dealership and they never treated us this way, the only reason we went here was because they had earlier appointment. More

Everyone was very nice and friendly. It was a pretty easy and pleasant process, I walked away happy and with a great car. Beginning with Mary as our sales person and ending with Tony in It was a pretty easy and pleasant process, I walked away happy and with a great car. Beginning with Mary as our sales person and ending with Tony in financing… I’d highly recommend More

Awesome experience especially Andrew vela and Gali Macias they both did Great work and make us satisfy in all aspects they both did Great work and make us satisfy in all aspects More

I called the dealership to make sure the car I wanted to look at was available to look at and purchase. It took me about 20-25 minutes to get to the dealership. When I arrived, I was told it was just sold a look at was available to look at and purchase. It took me about 20-25 minutes to get to the dealership. When I arrived, I was told it was just sold and already left the lot. Even if someone bought the vehicle the minute I got off the phone there is no way they could have done the paperwork in 20-25 minutes. This is an unethical practice to get you in the door. I would stay away from this dealer. More

Awesome staff from salesman (Shawn) to cashier to financing. No pushy people here, just extremely friendly and helpful financing. No pushy people here, just extremely friendly and helpful More