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Gerald Nissan of Matteson
Matteson, IL
168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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168 Reviews of Gerald Nissan of Matteson
February 24, 2021
I want to Thank and recognize Sharon Holliday, Service Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. More
by Tygres1
Employees Worked With
SHARON HOLLIDAY
Helpful February 16, 2021
Outstanding dealership oh, this is the third vehicle I bought them through them, I enjoyed the friendliness and the responsibility that they have roof exhibited in their sales and service department bought them through them, I enjoyed the friendliness and the responsibility that they have roof exhibited in their sales and service department More
by Richard Adler
Employees Worked With
Michael Lopez, Melissa Melanson, and Mike in the finance department
February 05, 2021
I got a Nissan Rouge Sport from Hawkinson..My second car. My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the Rouge..Those Guys went above and beyond in delivering Great Customer Service and ATTENTION! Very Personable and Friendly...I got a great deal and I am a Hawkinson Customer for Life! More
by Nanaelee
Employees Worked With
The Members who took care of my car..I got a Oil Change,Brake fluid replacement , Tire Rotation..They also washed it!
November 10, 2020
BOUGHT A 2017 MAXIMA BACK IN 2017 CAR WAS NEW WHEN I GOT IN IT THERE WERE CHICKEN BONES UNDER FRONT SEAT. NOW I ONLY HAVE 9010 MILES ON CAR AND GOT A RECALL FROM NISSAN WHEN I TOOK IT THERE THY TOLD BE THAT IN IT THERE WERE CHICKEN BONES UNDER FRONT SEAT. NOW I ONLY HAVE 9010 MILES ON CAR AND GOT A RECALL FROM NISSAN WHEN I TOOK IT THERE THY TOLD BE THAT IF BOLTS BRAKE I WOULD BE RESPONSIBLE AND IT COULD CAOST 200.00 AND UP. THIS SHOULD BE NISSANS PROBLEM SENCE IT IS A RECALL I THINK DEALERSHIP MIGHT BE TRYING TO MAKE EXTRA MONEY. I ALSO HAVE A CALL INTO CORPERATE IF I HAVE NO LUCK I WILL SEEK LEGAL HELP JIM HAWKINSON DON'T RETURN CALLS. More
by jameskvasnicka
Employees Worked With
SHARON JOSH, Jim Hawkinson
January 04, 2020
Bait and Switch Warning Bait and switch warning. I emailed Hawkinson Nissan in Matteson on a 2018 Toyota Sienna XLE that I found on the AutoTrader website. Upon arrival at Bait and switch warning. I emailed Hawkinson Nissan in Matteson on a 2018 Toyota Sienna XLE that I found on the AutoTrader website. Upon arrival at a satisfactory purchase price I made the hour drive with my husband and 5 month old baby in tow. We looked over the vehicle and were satisfied until we discovered that the remote start feature that was advertised in the dealer comments on the AutoTrader listing did not actually exist on the car. I attempted to negotiate an additional $275 off the vehicle to cover the majority of the cost that I would incur to have remote start installed (quite cheap as a family friend was willing to do it on the side for me at a significant discount for labor) - but sales management refused to accommodate this so we left without purchasing the vehicle. What was extraordinarily disappointing is that when I showed the sales manager, Nicholas Savoie, the AutoTrader listing he rudely responded ‘I don’t see remote start advertised as a feature on any of our Websites.’ I told him that I negotiated a satisfactory price before I drove my young family an hour there to make this purchase and I expected that the vehicle be accurately described and he simply shrugged his shoulders. There was no apology, no acknowledgement of any wrongdoing by the dealership. It has been one week since I alerted Nicholas to the fact that the listing information was incorrect on AutoTrader, and upon checking this morning the listing STILL includes Remote Start as a feature on the vehicle. I did some digging to ensure something else was not at play and did discover that this information on AutoTrader is sourced directly from the dealer, so at this point it seems like a classic bait and switch technique. The bright spot in all of this was the salesperson, Quiana Vance. She was easy to work with, knowledgable about the vehicle, and generally pleasant. We felt badly that her time was wasted. More
by rocketsctst
Employees Worked With
Nicholas Savoie, Quiana Vance
September 04, 2019
Online advertised price (mandatory dealership items) Online sales person contacted me directly after my online inquiry in response to their online listing of Nissan Altima 2019 SV trim AWD. She provided Online sales person contacted me directly after my online inquiry in response to their online listing of Nissan Altima 2019 SV trim AWD. She provided the quote of $21,000 excluding title, sales tax, documentation fee. We drove 2 hours to this dealership and when we sat for final numbers, Sales manager came up with a OTD price of $26,040. So the price that they confirmed changed from $21,000 to $23,710 (+ the sales tax+documentation fee+government fee is $2,330, which was excluded from advertised cost that we already know). So when we asked about it, he mentioned about the mandatory dealership items (wheel locks $599, simonize paint $1599, anti theft protection $399 and ETHOS $355) that I should pay to qualify for the online advertised price. When I showed their site where this information is not mentioned then he mention that you won't be driving all 2 hours to their dealership if price is not attractive but they will be in loss if they sell the car for online advertised price. So I have to buy these dealer added items at their mentioned price. I ended up paying extra $2000 than what I was expecting to pay for the car. I know if I buy the wheel locks directly from Nissan it cost me $70 but I paid $599, I don't need the simonize paint and anti theft stickers but had to buy in order to qualify for online advertised price. After reviewing other online reviews, I am seeing similar responses from other online shoppers about this dealership. So please beware of the online scam price that this dealership offering, though dealership and inventory seems decent not sure why management is encouraging this dealership item scam(?) More
by Sagar
Employees Worked With
John Murphy
February 28, 2019
Sold a lemon . 2018 nissan murrano antifreeze leak and owner Where do I start... I purchased a new 2018 Nissan Murrano awd in Oct 2018. With a Salesman Lonnie, He told us if we would give them $ 200.00 , they w Where do I start... I purchased a new 2018 Nissan Murrano awd in Oct 2018. With a Salesman Lonnie, He told us if we would give them $ 200.00 , they would get us a lower apr. Well he met my husband in the restroom , when I was at the desk waiting and he asked my husband for the 200.00. So I found that out afterwards and called Lonnie personally myself and he told me after I stated I was gonna let the owners know he said let me call you back in the a.m. he didn't and he called in that morning , so I called the dealership spoke to the owner and Mike the g.m. . They said that was him not them, I said yes but he works for your company he is doing shady business like that and I want my $200.00 back. It was given back to me by Mike, the G.m. so that's just the start of this horrible experience from this dealership . My nissan has been there 3 times now for a antifreeze leak, in which the owners called me and said the antifreeze they put in the nissan murrano is non toxic, I almost fell off the phone . I said hod on Googled it while on my phone. It's toxic and we're breathing it everyday. My daughter has a serious medical condition ans is breathing this . It's a documented condition and also were getting headaches from this . Logging all of them, called our doctors . Called the lemon law attorney. I was told by one of the brothers Bob or Jim have to look at my notes , that we signed a arbitration and did we know that..So this dealer has it in there fine print. For a dealer to have this and the owner stresses that, they must have had sold and still sell lemons. My car has this leak in the motor and that's why they can't get to the source of the link. T.j. did smell the antifreeze as we drove it in dock. He went and got mike and he told Mike he did smell it. The dealer also ran my husbands credit maybe a Month ago and ran it for a auto loan double the price of another murrano. I have the legal letter from the bank and the amount they ran it for. We did not authorize that amount double of what we have now. Are you kidding me. They were just trying to get out of buying this car back son they told us his credit mysteriously that was great in Oct 2018 and in Jan 2019 it wasnt. I pulled it it was no different. Maybe a few points. They were asking for a loan double the amount , no kidding the bank didn't give it. This dealership will not take ownership they sold a lemon with a Toxic lethal chemical that is getting in my car through the vents . I've called their consumer affairs. As well. They said it's not toxic as well. Also can they get a record of my daughter's condition. ... left a message today for owner to call back he did not. Left one for t.j. service director on Tuesday no call back. I was told by Mike and owner that they rather I don't write a review, well I bit my tongue long enough. ******Watch the salesman , side deals.. ****selling lemons and take no fault for it and don't offer a solution, just they will tell you we signed a arbitration. ******Buyer Beware!!!!!****** More
by KIM2012
Employees Worked With
Lonnie, Mike, Tj, Jim , Bob
September 01, 2018
An Amazing Experience While visiting Hawkinson Nissan in February of 2018, the environment was very welcoming and inviting. upon my arrival Mr.E. Brown was very patient an While visiting Hawkinson Nissan in February of 2018, the environment was very welcoming and inviting. upon my arrival Mr.E. Brown was very patient and helpful in assisting me with purchasing my very first brand new vehicle. I was really overwhelmed because of going through the whole process, with him reassuring me that was meant to happen will happen. The other staff I encountered as well made sure my visit was a great experience. I am still ecstatic at this moment. I will refer others to Hawkinson Nissan very soon. Thank you all for making this part of my life a reality. More
by TCarter
Employees Worked With
Edward Brown
June 01, 2018
Service visit I've been going to this dealer for over 10 years and my experience has been very good. They have honored their warranties when required. The people ar I've been going to this dealer for over 10 years and my experience has been very good. They have honored their warranties when required. The people are friendly and helpful. When I had a new license plate to put on my car, someone put it on for me which I really appreciated because I couldn't do it. More
by Griv71
Employees Worked With
Paul Stassin
May 04, 2018
Service Visit Everything went great. Vehicle was taken into the back or service in a timely manner. The wait time was about as expected about an hour, and price was Everything went great. Vehicle was taken into the back or service in a timely manner. The wait time was about as expected about an hour, and price was fair. More
by BlackAndMild69
Employees Worked With
Steve Lee, T. J. Blough
