Gerald Nissan of Naperville

I spoke to the internet sales mgr over the phone and asked if he would price match another competitor's advertised price. He reassured that he could match or beat it. When I got there he handed me off asked if he would price match another competitor's advertised price. He reassured that he could match or beat it. When I got there he handed me off to Anthony. Anthony looked at the add and went on a tangent about the additional fees that the other dealer might charge. When I asked him yes or no if he would match the price he said "no". When I tried to take back the print out he stood up and YELLED "SIT DOWN!!!!!". At that point I left, when I was about to pull out of the lot. Bob the Sales mgr asked to talk to me at my car. He reassured me that he would straiten this out for me. When I told him he had 5 minutes, he responded with "Don't THREATEN ME!!!!!". So as an idiot I went back and he went thru the same B.S. that Anthony did when we started talking pricing I mention that the Altima 2.5S listed said Save $4000 his response "On some vehicles" this was not listed in the add. And also this whole time no one apoligized for their behavior. This was the worst dealership I've been too. I was yelled and and Threatened. I will not go back there. More

This is the worst expr i ever had they treated me so bas because i am a women. They told me I was going to finance for 5 years when I got the payment book it was 6 years and they sold put in a warranty for because i am a women. They told me I was going to finance for 5 years when I got the payment book it was 6 years and they sold put in a warranty for $2,000 they think they rip me off I will show them who has the last laugh when the lisa madigan comes down on them because I will tell everyone in the world not to buy from them........BEWARE THEY ARE SCAMMMERSSSSS>>>>I HATE GERALD NAPERVIllE........ More

Good dealer, lots of cars. There was a little bit of pressure selling from the sales manager but the sales person was very nice and helped me right away. I knew what I wanted and they had it there for pressure selling from the sales manager but the sales person was very nice and helped me right away. I knew what I wanted and they had it there for a cheep cheep price. They're all about pushing the cars out so it would be hard to beat their prices if you wanted to really fight with them. More

1) Bought a car - was told that the lowest financing rate possible was 5.5% but contract showed 5% o they could make money off the extended warranty. 2) car had a small scratch, was told this would be fixed possible was 5.5% but contract showed 5% o they could make money off the extended warranty. 2) car had a small scratch, was told this would be fixed when brought in but manager refused to honot it when I brough it back. 3) Bought a used car, was told and paperwork showed it was an "SE" - called Nissan customer Affairs after 3 months to double-check since other cars on road did not seem to be same as mine - turns out it was an "XE" manger told me "too bad my loss" (now pursuing lawsuit). More

I purchased a vehicle from this dealership in July 2006. A month later I called regarding license plates. Spoke to Eddie and he said it takes about 45 days. Called in September, plates were still not in, A month later I called regarding license plates. Spoke to Eddie and he said it takes about 45 days. Called in September, plates were still not in, asked Eddie to look in my file and asked him if there was a title problem. Eddie said no title problem but come in that day and he would plate the vehicle. He called me back later that day and said yes there was a title problem and said he was to receive the title that afternoon and I would have the plates within 7 days. 7 days came and went and I called back to find out they still were not in. I called again and spoke with Sally who said the paperwork was being sent to a licensing facility and I would have my plates on October 2, 2006. I called on October 3, 2006 and was told my plates were in the Naperville location and went to this location on October 4th only to find out my plates were in the N. Aurora location and I would have to wait 45 minutes for them to come back to this location. I had it I wasn't going to wait 1 minute longer. I as a customer had to do the leg work on this. I would never be a customer of this dealership ever again. More

Do not ever buy a car from this dealership. They have yet to do any thing right. We had a trade-in and they couldn't make the payoff on the trade-in w/o me holding their hand. It's taken 6 weeks to get yet to do any thing right. We had a trade-in and they couldn't make the payoff on the trade-in w/o me holding their hand. It's taken 6 weeks to get every thing straight. I have had to verify and correct all the paperwork on the vehicle, including the mileage on the car at the time of purchase, the expiration date on the warranty (they tried to short me). After driving the car for a couple weeks I realized something just wasn't right. They let me leave the dealership only having the tires half inflated. Now that it's starting to get warm out I've realized the sunroof doesn't properly work. At this time I do not feel confident about the purchase I made. I will never go back and I recomend nobody else to purchase from Gerald Nissan. More