I had purchased a BMW at Bill Jacobs a couple years ago and recently needed a reliable used car. First, Deanna in Service is tremendous. She is cheerful, knowledgeable, and most importantly, she really cares about people. If you need something, she doesn't respond with the minimum needed to comply - she actually works with her resources and others to problem-solve, and then she takes the time to actually explain everything in a timely fashion. She's really a pleasure to work with.
My second purchase this past week was handled by Bill Earnest. Say what you will about salespeople - or about car salespeople specifically - Bill Earnest is the countermeasure to every bad cliche you've ever heard. Bill listens, he works hard to research your needs, he doesn't rush your decision, he is available for your questions or concerns even on his days off, and he carries with him a knowledge of cars that shows his professionalism. My recent purchase involved a bit of a snag, and I seriously was told that "no dealership is going to care about you after you buy a used car from them." I called Bill and explained the situation, and he immediately went to the principals of dealership to help work out a solution. Again, you hear many tales of dishonest salespeople and dishonest organizations. My experience with Bill and all of Bill Jacobs reminds me that there are honest and decent people in this world - and that people CAN still enjoy quality customer service and care.
I highly recommend Bill Jacobs BMW, and Bill Earnest specifically. I live 52 miles away, but peace of mind and reliability is worth every mile.