Bought a new 2018 440 convertible. First BMW I ever owned. Loved the vehicle, but it had an intermittent electrical problem which the service department could not duplicate when it was in for service. Problem was resolved when dealership replaced the vehicle with a new 2019 vehicle identical to the 2018 vehicle. I could not be happier, Bill Earnest was my salesman and he did a fantastic job for me and helping to get the issue resolved. Bill will be my salesman of choice for future purchases. Everyone working with the issue, both Jeff,s in service and managers up the line at Bill Jacobs were all great. Would give them all the highest rating I can give.