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Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,075 Reviews of Gerald Subaru of Naperville

December 29, 2018

Great experience Overall I had a great experience. Sales person Michael Price was very helpful with our purchase of the crosstrek. i am very satisfied with the exper More

by ling0692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 03, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Michael and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Alec McKean - General Manager

December 29, 2018

Incredible Experience This dealership is top notch. Russ, Maury and their team handled our needs and wants without high pressure sales tactics. We got an incredible deal on More

by BPrince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris, Tim Murray, Maury Lopez
Jan 03, 2019 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

December 29, 2018

Great experience Ehab was great to work with. I came in one day in a bit of a hurry to take an Ascent for a test drive and he was very accomodating. No sales tactics a More

by mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Jan 03, 2019 -

Gerald Subaru of Naperville responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Alec McKean - General Manager

December 29, 2018

Perfect Home for an Authentic Experience! Overall I had a great experience. I told him that I already have a better offer from Evanston Subaru for a Crosstrek Model and he agree to lower the c More

by Rere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Jan 03, 2019 -

Gerald Subaru of Naperville responded

We really appreciate your feedback, Rere. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Alec McKean - General Manager

December 29, 2018

Knowledgeable & Professional Everyone I worked with at Gerald Subaru in Naperville has been extremely knowledgeable, professional and straight forward. I worked closely with Ehab More

by September28
Recommend Dealer
Yes
Employees Worked With
Abid Khan, Ehab Aref
Jan 03, 2019 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review! Sincerely, Alec McKean - General Manager

December 28, 2018

Ascent The car buying experience took twice as long as we were told it would but overall the process was smooth and the staff was friendly. I hate that Tim More

by Bmartin36
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Russ Harris, Tim Murray, Jeff Walker
Jan 02, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss them in greater detail. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 28, 2018

Excellent all around! Everyone at the dealership was wonderfully helpful and we had a great experience. I would absolutely recommend Cynthia, Russ, and Tony to anyone looki More

by BT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Russ Harris
Dec 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Cynthia, Russ, and Tony were able to satisfy that. If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean - General Manager

December 28, 2018

Prompt and friendly treatment. Jeff Walker was friendly and helpful. Fortunately, he was able to work with us in a timely manner. I would buy a car again from Jeff. More

by alnotacarguy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Dec 28, 2018 -

Gerald Subaru of Naperville responded

I really appreciate you being so kind as to write this review about our dealership. Jeff is an exceptional member of our team and he will be grateful to read the nice comments you left him. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Alec McKean - General Manager

December 28, 2018

Great experience I had Jesse as our sales man. We had a great experience here. We didn’t feel pressured or rushed in any way. They met the offer of other dealers and g More

by Jcattero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Jesse was able to show you dedicated and personalized service. If you have any questions about your purchase, please reach out to us. Have a great day! Sincerely, Alec McKean - General Manager

December 28, 2018

Great Experience We had a wonderful experience at Gerald Subaru. Jeff Walker and Eddy O were amazing. Jeff answered all our questions with lot of patience. He went More

by Kf380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Jeff Walker
Dec 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for this marvelous review and congratulations on your new car! We are so pleased that Eddy and Jeff were able to provide you with such exceptional service. Enjoy your new Subaru Forester! Sincerely, Alec McKean - General Manager

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