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Gerald Subaru of North Aurora

North Aurora, IL

4.9
339 Reviews

205 Hansen Blvd

North Aurora, IL

60542

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339 Reviews of Gerald Subaru of North Aurora

October 26, 2021

Since 2003, I have bought 3 Outbacks from Gerald Subaru. Salesman Peter Forberg was helpful & courteous in assisting me to find the car I wanted. I would recommend Gerald Subaru & Peter Forberg to anyone de More

by mcnabb.demaris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken in Finance Dept, Peter Forberg
Oct 28, 2021 -

Gerald Subaru of North Aurora responded

We appreciate your feedback. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

October 24, 2021

Peter Forberg is an awesome sales consultant. This was my fourth time going to a dealership and with all honesty Peter Forberg treated my wife and I far better than the other sales people from other dealersh More

by nathaniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Forberg, Nicole Iacullo
Oct 27, 2021 -

Gerald Subaru of North Aurora responded

Nathaniel, thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

October 23, 2021

Very professional. Personal and helpful throughout services. Timely and caring. I recommend dealer specially the service personnel. More

by Subi2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Luis
Oct 26, 2021 -

Gerald Subaru of North Aurora responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

October 11, 2021

This dealership overcharged me for a vehicle and tried to justify it by saying that is how the market is working. In reality they are just ripping you off and using The chip shortage as an excuse. I regret n More

by samantha.D
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Murray, Peter Forberg
Oct 15, 2021 -

Gerald Subaru of North Aurora responded

Samantha, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

Oct 15, 2021 -

samantha.D responded

We tried that already, you said you would provide a remote start then changed your mind and were extremely rude on the phone because I submitted my honest review to Subaru!

September 12, 2021

Peter Forberg was super. He didn't pressure us. He went above and beyond to make we had a great experience. He is very knowledgeable and patience. More

by gb823
Recommend Dealer
Yes
Employees Worked With
Peter Forberg
Sep 15, 2021 -

Gerald Subaru of North Aurora responded

We love hearing about customers that have a truly exceptional experience at Gerald Subaru of North Aurora. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

September 10, 2021

Jon DeWig is so very knowledgeable and down to earth he makes the process much easier. Kevin (financing) was easy going and organized and got us through the financing process smoothly and comfortably. More

by Demarrex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin G, Jon Dewig
Sep 15, 2021 -

Gerald Subaru of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

August 30, 2021

I had a great experience at this dealership and Faruq Solebo was very helpful. I was able to get the car that I wanted without issues. More

by Deionfoster95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faruq Solebo
Sep 02, 2021 -

Gerald Subaru of North Aurora responded

Deion, thank you for your truly exceptional words and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

August 30, 2021

Faruq found the exact car specifications I was looking for. He made the process easy and seamless and I definitely recommend him as the person to talk whenever you're in the market for a new car. More

by rios.antonio13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Ryan, Faruq Solebo
Sep 02, 2021 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

August 16, 2021

professional and pleasant staff that did not treat me like the little lady who was unable to conprehend what they had to do. Thank you for that More

by siemstress
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Flowers
Aug 19, 2021 -

Gerald Subaru of North Aurora responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

June 27, 2021

Friendly, helpful, respectful and great to deal with. Everyone in the building was great. Best car buying experience ever. Always dreaded going to car dealerships. Would go back to this one if I need More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Green, Denzel Valenti
Jun 30, 2021 -

Gerald Subaru of North Aurora responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

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