Gerald Toyota of Matteson

I was given a very good quote on a Camry hybrid through the internet. As it stood, I was ready to purchase if they offered a fair number for my trade in. Two things came back sketchy when they showed me nu the internet. As it stood, I was ready to purchase if they offered a fair number for my trade in. Two things came back sketchy when they showed me numbers. I was only offered 500 for my trade. Other dealerships were offering 1500. Secondly, there was $999 dollars in accessories added to the price they originally quoted. I had to attempt to walk away 3 times to get them to chip away at this. I held firm at what I was willing to pay and they eventually folded. I got 1500 for the trade and they dropped the 999 accessory charge. More

Very Dissappointing! I purchased my SUV from them in October 2018. The sales and finance team was WONDERFUL. The service department not so much. Always too busy to get bac I purchased my SUV from them in October 2018. The sales and finance team was WONDERFUL. The service department not so much. Always too busy to get back to you and still waiting on someone to return my call from 2 weeks ago. I don't recommend no one to use the service center. If you bought your car used, go to another dealership for repairs. They cleaned the outside of the car but not the nasty, greasy hand prints on the door and dash board. If they are so busy, maybe they should refer the business to someone that can handle it. Frankly, having had to call them and I haven't owned the car three months, I will rethink where I purchase my car from in the future. Though the problem wasn't sales, the service department is running all the referral business away. More

Impressed I was very impressed with the whole Planet Toyota experience. As my wife and I were looking at used vehicles a “Toyota Sales Associate” (Steve Smith) I was very impressed with the whole Planet Toyota experience. As my wife and I were looking at used vehicles a “Toyota Sales Associate” (Steve Smith) asked if we would like any assistance. We said yes. We explained to Steve that reliability, low mileage and our budget would all have to be satisfied before we would consider a vehicle purchase. It pretty much goes without saying that a husband and wife will have different vehicle ideas. Steve spent a good chunk of time showing us different cars, test driving a few and explaining the different options and answering several questions. Steve appeared knowledgeable about the vehicles we looked at and most impressive we did not feel any pressure even as we spent a lot of time with him. Steve’s time and patience with a husband and wife looking for a car was most defiantly a virtue. All of the cars that Steve showed us did fit into our target car zone range as described above. Most impressive is that one of the cars of the target cars also fit into the husband wife both agreement zone (a very rare occurrence). We ended up purchasing a low mileage 2015 Toyota Camry. At this point I would not hesitate to return to Planet Toyota and contact Steve S. for another purchase. More

I give them 2 star for politeness however : this was just another unethical dealership trying to bait you in with a low internet out of the door quote. I confirmed with before I drop my car of : this was just another unethical dealership trying to bait you in with a low internet out of the door quote. I confirmed with before I drop my car off and got a ride their to buy my long searched for dream car. The sale person assured me that the vehicle was there and available. There will be no price haggling. Surprise surprise! I asked for the van I found on line and I was show it but the price was no longer 17,000 but 22,500 marked down to 21,500. But they where having a customer incentive day and would take an additional 1,500. off, LOL. What a joke!! I ask the sales men if he could show me the ones I saw on the internet at the prices advertised and he informed me that that was the only town and county van that had on the lot. I was shocked and informed him the I had gone through a lot of trouble and come a ways from where i live to get that car. WTH is up? The final price turned out to be $1,500 more than her quote..But even by the time the finance dept. finished with me that 17900.00, 2013, 60,000 mil van was 26,000 even with a 7,000 down payment. I was so sick and full of anxiety after 6 hours of negotiating. After the deal was done I found out that many if my request were not going to be met or missing items i.e. 2 keys, owners manual, lager care mates and the remote and wireless headphones for the DVD player. The next morning I found more scratches on the car. I call to complain and was to no refunds on returns "you drive it off the lot it yours" WOW. I only drove it home. So I took it back anyway and life it parked in the lot, but they refuse to take the key. I left anyway to get legal advice. I should have never trusted any of them. I informed them I will sue for false advertising. They lower the price twice but I was not sure if I should support this kind of business so I took my money back and got the xxxx out of there!! What a nightmare!! It was such a waste of time, money and effort. More

BEST DEAL EVER Best deals, excellent service, spacious beautiful location, easy to get to, courteous staff. Joshua was our sales person, He is an excellent, very en Best deals, excellent service, spacious beautiful location, easy to get to, courteous staff. Joshua was our sales person, He is an excellent, very enthusiastic and well mannered young man. He treated us with respect and gave us undivided attention throughout our visit. I wound recommend this dealership to all my friends. Thank You Joshua for the best deal ever. WE LOVE OUR RAV4 More

excellent service department I have always received courteous, timely and excellent service from all members of the service team! Clerical and technical staff have always been I have always received courteous, timely and excellent service from all members of the service team! Clerical and technical staff have always been great. The people are wonderful, the waiting room could be more comfortable. More

Wonderful Experience I had a great experience buying my first car , the staff was very welcoming , made buying the car very smooth , I had Manar as my dealer he was very k I had a great experience buying my first car , the staff was very welcoming , made buying the car very smooth , I had Manar as my dealer he was very knowledgable and answered all my questions the finance department went smooth as well, I didn't feel pressured into buying things I really didn't want , I got what I wanted and he told me about everything that would be good to buy and he helped me with all my questions and concerns , I love my brand new 2016 Toyota Camry Xle !! Thank you so much Manar and the staff at planet Toyota !!! Couldn't be happier ! I also had my car cleaned the other day there and the maintenance staff was very friendly and didn't great job making it look show room new again !!! More

general maintenance done under warranty I took my wife's Venza in for the regular maintenance and I was greeted promptly by the service agent. The agent was very professional and happy. I s I took my wife's Venza in for the regular maintenance and I was greeted promptly by the service agent. The agent was very professional and happy. I say happy because he was smiling and actually talking to all of the customers he interacted with, including myself. The work that was scheduled to be done was explained not only once but three times by the agent. I was escorted into the waiting area by the agent who briefly but professionally told me where everything was located (rest rooms, vending machines, etc.). Once the work had been completed, the cashiers went over the work that was performed. Everything was done to our satisfaction. We will continue to use Planet Toyota (and Planet Honda) for our servicing and car purchases. More

Oil change I was in September 25 th for the first time , had previously gone to a different service center. The service here was excellent , fast and cost effici I was in September 25 th for the first time , had previously gone to a different service center. The service here was excellent , fast and cost efficient. More

Corollas I went to get a corolla.they(will) took me back and forth when I could not decide.will had the patience of a saint with my questions. But the test dri I went to get a corolla.they(will) took me back and forth when I could not decide.will had the patience of a saint with my questions. But the test drive was great.The road use of a corolla was very excellent. no more gm for me. More