Gerald Toyota of Matteson

Wonderful Experience I had a great experience buying my first car , the staff was very welcoming , made buying the car very smooth , I had Manar as my dealer he was very k I had a great experience buying my first car , the staff was very welcoming , made buying the car very smooth , I had Manar as my dealer he was very knowledgable and answered all my questions the finance department went smooth as well, I didn't feel pressured into buying things I really didn't want , I got what I wanted and he told me about everything that would be good to buy and he helped me with all my questions and concerns , I love my brand new 2016 Toyota Camry Xle !! Thank you so much Manar and the staff at planet Toyota !!! Couldn't be happier ! I also had my car cleaned the other day there and the maintenance staff was very friendly and didn't great job making it look show room new again !!! More

general maintenance done under warranty I took my wife's Venza in for the regular maintenance and I was greeted promptly by the service agent. The agent was very professional and happy. I s I took my wife's Venza in for the regular maintenance and I was greeted promptly by the service agent. The agent was very professional and happy. I say happy because he was smiling and actually talking to all of the customers he interacted with, including myself. The work that was scheduled to be done was explained not only once but three times by the agent. I was escorted into the waiting area by the agent who briefly but professionally told me where everything was located (rest rooms, vending machines, etc.). Once the work had been completed, the cashiers went over the work that was performed. Everything was done to our satisfaction. We will continue to use Planet Toyota (and Planet Honda) for our servicing and car purchases. More

Oil change I was in September 25 th for the first time , had previously gone to a different service center. The service here was excellent , fast and cost effici I was in September 25 th for the first time , had previously gone to a different service center. The service here was excellent , fast and cost efficient. More

Corollas I went to get a corolla.they(will) took me back and forth when I could not decide.will had the patience of a saint with my questions. But the test dri I went to get a corolla.they(will) took me back and forth when I could not decide.will had the patience of a saint with my questions. But the test drive was great.The road use of a corolla was very excellent. no more gm for me. More

Excellent service They were prompt, attentive and extremely personable. Great experience for my first service of my new car. Thanks for the smile it left on my face They were prompt, attentive and extremely personable. Great experience for my first service of my new car. Thanks for the smile it left on my face More

they refuse amex for down payment -beware! before you negotiate make sure you ask what credit cards they accept for down payment. they refused my american express even though they accept this i before you negotiate make sure you ask what credit cards they accept for down payment. they refused my american express even though they accept this in the service department. not happy and reporting to amex to see if they are in violation of merchant agreement - glen and will great but owner not accepting amex is wrong! More

Quality Service I want to totally highly recommend Planet Toyota for outstanding Lease or Sale experience for any customer can experience. I want to highly commend Sh I want to totally highly recommend Planet Toyota for outstanding Lease or Sale experience for any customer can experience. I want to highly commend Shadi, The Sales Manager and the Othman Hamoud, Sales Manager, who treated me like a special customer trying to find the right vehicle and the best Lease Deal. They both did an outstanding job in working with me. I've have bought 6 Toyotas at Planet. The Avalon XLE Touring is my 7th Toyota vehicle. I was very pleased. I was also pleased that my previous Sales Manager Muhammad made sure that I was happy with my Avalon. More

DO NOT GO THERE!!! They cheat, they lie, and they are rude I live in Indiana about 100 miles away from Planet Toyota. After talking with them over the phone and email, they promised me a price and a car and wh I live in Indiana about 100 miles away from Planet Toyota. After talking with them over the phone and email, they promised me a price and a car and when I went there they said we will have to ship it for here first and you have to pay a deposit and an extra 500 to the price agreed. When I said this is too much, they told me GO. I drove 100 miles each way for nothing! Also, later on, I found out that the price they gave me was already 500 more than what I could get the car for. Gabrielle, a salesperson there, told me that you have to pay extra 500 to get the 0-60 financing. I got the 0-60 financing later on without the 500 she was talking about. She was lying to me. Do not go there unless you are very sure about the price and ready to defend it to death. These people are very hard to deal with. They will try to get as much money as they can from you. They offered to trade in my car for 1000 dollars although I could sell it later on for 5800. DO NOT GO THERE!!! More

A very pleasant experience during the purchase of my car. I found Mr. B. Koroma to be very professional, knowledgeable and pleasant to work with. He has a great personality and smile. Thank You B.K. I found Mr. B. Koroma to be very professional, knowledgeable and pleasant to work with. He has a great personality and smile. Thank You B.K. More

Awesome experience! I have some credit challenges, and I was up front with them and they were willing to work with me. I dealt with Gabby and Ken. Since I live in anoth I have some credit challenges, and I was up front with them and they were willing to work with me. I dealt with Gabby and Ken. Since I live in another state, was trying to get as much sorted out over the phone as possible. Both Gabby and Ken were very responsive, and gave me what I needed and didn't try to blow smoke up my keester like so many other dealers. No pressure at all, but yet perfect follow up. Unfortunately the vehicle I wanted was sold before I could get approval from the bankruptcy trustee. I actually felt bad that they did the paperwork I requested and didn't wind up with a sale. If my shopping was not so vehicle specific, I would definitely purchase a vehicle from this dealership. More