Gerald Toyota of Matteson

Don't work with their "Internet sales"...such a total scam! Very much a bait-and-switch game going on at this dealership! Shady and very negative vibe there. Very disappointed in t sales"...such a total scam! Very much a bait-and-switch game going on at this dealership! Shady and very negative vibe there. Very disappointed in the experience we had here and we came from out of state--do NOT make a drive to visit this dealership! (And we walked away, did NOT purchase from them!) More

I was looking for a new auto for my son. I decided that it might be better to lease and I had a Toyota Sequoia to trade in so I went to Planet Toyota because that is where the Sequoia was purchased. I mad it might be better to lease and I had a Toyota Sequoia to trade in so I went to Planet Toyota because that is where the Sequoia was purchased. I made the mistake of saying that I had never leased before and was completely taken advantage of. The pressure by the salesman was brutal and the very fast talking and waiting took it's toll on me and I entered into a very bad deal. I was never allowed to see the lease manager I had spoken with on the phone earlier. She was always with another customer. I was also under pressure because the Sequoia had become dangerous to drive and my son needed something safer ASAP. I have since leased a vehicle for my daughter and dealt with Community Honda. I was treated with the utmost respect and made an incredible deal for a much better car. My lease payment for my daughter is 50/month less than my sons car from Planet Toyota. I have learned another life lesson. More

My experience at the Planet Toyota of Matteson, IL was phonomenal. Many times in my car shopping experience, I have encountered salesman who seem uninterested in my questions or who do not treat me with q phonomenal. Many times in my car shopping experience, I have encountered salesman who seem uninterested in my questions or who do not treat me with quality service because I do not appear to have thousands of dollars. However, the employees at the Planet Toyota of Matteson, IL greeted me before I could even open the dealership doors. Every question I had was answered thoroughly. Both the salesman and finance employee worked cooperatively with myself and my husband to ensure that we purchased a luxurious car and stil afford the monthly note. Most astonishing was that none of the employees showed any personal self interest of interest in their own gain but genuinely expressed thier love for serving customers. More

Great place to buy a family car. Everyone was friendly, professional, & thoughtful. We bought our second Toyota and we just love it! Ask for Larry Paveza, he was brilliant in finding our car. He assisted u professional, & thoughtful. We bought our second Toyota and we just love it! Ask for Larry Paveza, he was brilliant in finding our car. He assisted us if finding a right match for our needs and budget. No hassles or headaches. Just a pleasant experience purchasing our new car. I'll be coming back when its time for our next family car! ~Susan More

This place is awesome. The sales rep, Monee, was wonderful, very patient and followed the entire transaction. The finance gentleman was quick and very through. We got a wonderful car for my daughte wonderful, very patient and followed the entire transaction. The finance gentleman was quick and very through. We got a wonderful car for my daughter at a great price and they even fixed something I requested. I will go her again. More

Just started my hunt for a used Camry and now days every dealer wants to sell you a car. Before narrowing my search down from 10 dealers to 1 dealer, I contacted each dealer and compared prices. I called tw dealer wants to sell you a car. Before narrowing my search down from 10 dealers to 1 dealer, I contacted each dealer and compared prices. I called two days before making the trip to Planet Toyota for a 09 Camry, which I confirmed with Jessica in the Internet that it was still available. She promised me if anything were to happen to the Camry she would let me know. 8pm the night before I was making the trip I got a call from Jessica, and as she said she would she updated the vehicle had been sold. I still made the trip to Planet Toyota the next morning for a used Camry, most dealers wouldn't bother to let you know a vehicle has been sold, but they would rather do the bait and switch. Out of my many years of buying cars Planet Toyota was the first dealer I have ever dealt with that was up front and honest from the very start. More

I live out of state and was trying to negotiate for a car for my sister. We had found a car at a dealership in my state and she was prepared to fly out to buy it and drive back. That dealership had given u for my sister. We had found a car at a dealership in my state and she was prepared to fly out to buy it and drive back. That dealership had given us a very good price, and we had dealt with them before and were very satisfied. We decided to call Planet Toyota to see if they could meet the price and save my sister the trip out east. We worked with Jessica, sent her the offer we had received by email and she emailed back that they could beat the offer by $200 or more. Before my sister made her appointment, we called Jessica to ask for her final price. She began asking us if the price we had been given here and sent to her included the delivery charge. We read her the details but she insisted that we call the dealership here to find out. Finally, she turned the phone over to Ken, her boss, who said "that's a really good price," and offered us the same car for $1200 more. He said different regions have different price structures and that's why it was so low and the offer to "beat any price" was only in reference to other local businesses. He had no explanation why Jessica did not know this. He then told me that he would match the offer CarMax had given my sister for her old car. He repeated this twice. When my sister got there Jessica was "unavailable" even though they had made an appointment with her. Then the salesman offered them $500 less for their trade in. When my brother in law said he wanted to talk to Ken, the salesman offered another $250. They were very close to walking but after calculating the cost of a trip out here plus the tax advantage of a trade in Illinois, they decided to go ahead. We felt this dealership was sleazy and dishonest. Jessica misled us about the price they could offer and Ken misled us about the trade in. I have told my sister to take her car elsewhere for any service, because clearly this outfit cannot be trusted. We will contact the Toyota Corporation about our experience. More

Drove 60+ miles one way and finally reached there they had only one car and it was a demo car with 6K miles on it. Called several times before i start, Jessica said we got a lot full of "new" car that you had only one car and it was a demo car with 6K miles on it. Called several times before i start, Jessica said we got a lot full of "new" car that you are looking for but when i reached there was none and she din't show up as well. The sales people were friendly and try to convince me but i was really frustrated and just walked out of the dealership. All my Friday eve was spoiled by one lady also the gas for 120 miles. More

Great dealership. Nice and professional staff. I felt we negotiated a fair price and my overall experience was very good. I would refer friends to this dealership. Larry Paveza was a very kind and considera negotiated a fair price and my overall experience was very good. I would refer friends to this dealership. Larry Paveza was a very kind and considerate salesman who went beyond the call to ensure I was happy with my purchase. More

I recommend that you stay far away from the service department at Planet Toyota in Matteson, IL. They're pretty scummy. I took my 2010 Toyota Prius here at 20,000 miles to get my oil changed and instea department at Planet Toyota in Matteson, IL. They're pretty scummy. I took my 2010 Toyota Prius here at 20,000 miles to get my oil changed and instead of $60 synthetic oil, they put $20 conventional oil in my car. According to the service department at another Toyota dealership, this can cause motor damage to my Prius. The customer service is anything but... they would not resolve my issue because I've since moved to another state. I have filed a complaint with Toyota's corporate office and the BBB. Not only did Planet Toyota fill my car with the wrong oil, they tried to convince me to wait until my next oil change and insisted it would be fine. Bottom line: DO NOT DO BUSINESS WITH THIS SERVICE DEPARTMENT. They obviously don't have your best interest, nor the best interest of your vehicle, in mind. And, after reading several negative reviews online about that dealership in general, DO NOT BUY YOUR VEHICLE FROM PLANET TOYOTA. Their staff is comprised of xxxx. Go to another dealership if you want peace of mind. More