Germain Ford of Columbus

I had an excellent experience from start to finish with Germain Ford. I started my search online and found several truck models with features I was looking for on their lot. I was able to do all my initi Germain Ford. I started my search online and found several truck models with features I was looking for on their lot. I was able to do all my initial evaluation online which was very helpful given the dealership was closed. Robin Thomas contacted me by email first thing Monday morning before the dealership was open. We had an appointment scheduled later that morning. Given my work and travel schedule, it was very helpful to have a scheduled appointment so I could get in and out quickly. Robin allowed me to test drive several trucks throughout the day and eventually I found one on the lot that I liked. The trade-in and pricing process was very straight forward and I feel I received a very good deal given the promotions for year end, trade-in, and discount plan I was eligible for. The was one of the best car buying experiences I have had; (12 vehicles over the last 25 years). I would highly recommend Germain Ford, their online process... and especially Robin Thomas. More

Mr. Osborne helped me find the car I wanted, took time to answer all my questions, and helped my insurance agent to get questions answered. The finance man was courteous and cooperative as well. I think G answer all my questions, and helped my insurance agent to get questions answered. The finance man was courteous and cooperative as well. I think Germain gave me a lower trade-in value than I would have gotten at their nearest competitor, but the customer service I received was far better than I have received at any other car dealership in at least 5 years. More

Robin and Jason were very patient. Jason worked very Robin and Jason were very patient. Jason worked very hard to find the best loan. It was a very cold day and everyone in the used car building Robin and Jason were very patient. Jason worked very hard to find the best loan. It was a very cold day and everyone in the used car building was very friendly and even giving up their office. I appreciate the way we were treated. All auto dealerships should follow their example. More

For five years my wife has wanted the new Mustang body style. I told her that one day we would get her one. She told me that it had to be Ice Blue and had to have side louvers. So this year I thought i style. I told her that one day we would get her one. She told me that it had to be Ice Blue and had to have side louvers. So this year I thought it was time to make that happen. I started looking through Autotrader.com. I found the exact car she was lookinbg for, a powder blue 2006 Mustang. I bought the car a month ago for a suprise Christmas gift for my wife. TRACEY WILSON and his staff at Germain Fords used cars, did an outstanding job of cleaning, waxing, polishing, and painting and adding the side louvers the exact color of the car. On a special note KARL in the finance department also was very friendly and helpful. They had it setting in the new car show room with a big red bow on it when we arrived. I suprised my wife that day, it was the nices gift that she had ever recieved for Christmas. It was truely a memory that both of us will never forget. All of this was made possible by the staff at GERMAIN FORD. They should be commended for their outstanding service to go along with the sale. We were extremaly satisfied with the car and the service. I would highly recommend GERMAIN FORD to buy your next car from. Thank you, John R. Dean More

Rex and the team at Germain were amazing to deal with. They went above and beyond to ensure I got a great vehicle in time for a family vacation. It was evident that they cared about me as a person not ju They went above and beyond to ensure I got a great vehicle in time for a family vacation. It was evident that they cared about me as a person not just making a sale! I would call Rex a friend after my car buying experience at Germain :) More

I want to thank Robin and Jason for their help. I think it goes unsaid that most people are reserved when going to a dealership. Will they overcharge me? They are sales people and it is their job to conv it goes unsaid that most people are reserved when going to a dealership. Will they overcharge me? They are sales people and it is their job to convince me of an auto. Will I be approved? Will I be there all day? Will I get something reliable? It is scary and overwhelming. Well, Robin took all the guess work out. We were in dire need of a vehicle, and fast. We had little money, bad credit, and a lot was riding on our being able to purchase a vehicle. Well, they made it happen. And we couldn't be happier. They (Robin and Jason) were extremely friendly, but not overbearing. And with little to work with, got us into a car that night. I give them and overall rating of 5.0 ! Gold stars for all. Thank you. Jeanine Boatman More

I came to Germain Ford to purchase a used Ford F-150. I was referred to Ryan Hauger, who assisted me in my search. I'd seen a 2008 Lariat edition on the website, which I wanted to see first. He pulled it was referred to Ryan Hauger, who assisted me in my search. I'd seen a 2008 Lariat edition on the website, which I wanted to see first. He pulled it around, and was very diligent about answering my questions. From start to finish, the process was overall a positive one. I feel that the bottom line price (window and optional extended service agreement) was a positive investment for me, and left feeling as though I'd purchased a quality truck from a reputable dealer. Ryan helped to make this process smooth, and I would return there for future vehicle needs. More

I have leased or purchased my last 4 vehicles from this dealership and although I have worked with a different salesperson each time the experience was similar. Friendly, low-pressure sales and complete p dealership and although I have worked with a different salesperson each time the experience was similar. Friendly, low-pressure sales and complete professionalism at all times. I would highly recommend this dealership. More

My experiences at Germain Ford has kept me coming back for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get me into a car that I would love and he did. I also asked him to keep an eye out for a car for my son. We just brought it home tonight and he is out driving it. He loves his car too. I can't express enough how this dealership took such great care of me and made me feel like I am a very good friend. They are down to earth and didn't treat me with the "you are a woman" attitude that I have gotten from other dealerships. I truly love everyone who I came in contact with. Great personalities, great guys! Germain Ford has the best staff and I highly recommend them to anyone looking for a top quality pre-owned vehicle. More

Joe Aulette was wonderful to work with. He answered all of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very plea of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very pleasant one. Joe was also always available to answer my questions and help me out during the buying process. I would HIGHLY recommend this dealership, and especially Joe, to anyone looking for a new or used car. More