I purchased a certified pre owned 2016 Ford Explorer from germain only to have NOTHING BUT ISSUES. This far: caliber has gone out, exhaust fumes wee leaking in the cabin which resulted in a new exhaust system, and the water pump has gone out The service department had my car for 3 days replacing the water pump on my 2016 Ford Explorer ( indicator was leaking coolant). I picked up my car yesterday where they walked me through the service they provided: replace the water pump, drain and replace the oil, replace coolant. Not even 24 hours later, the cabin of my car is filled with smoke as is my engine- oil leaking everywhere. What was supposed to be service has lead to something potentially catastrophic. No one is available to help, what a disaster.