Germain Ford of Columbus

This place is amazing. I have only purchased new Fords, and have had the displeasure of working with "MEGA" places in the past, always felt like I was herded in and rushed back out, with my pockets empty. and have had the displeasure of working with "MEGA" places in the past, always felt like I was herded in and rushed back out, with my pockets empty. NOT HERE. This place treats you like family. I arrived to smiling faces, courtous staff, and more service after the fact than I expected from anyone. I can not say enough wonderful things about the service department. I am confident in their work, and appreciate their focus on customer service, it makes them worth the drive past the other 2 Ford lots to get to them. More

I have a 2005 F150 Supercrew, it just turned 100,000 miles and is out of warrently... in the last 2 months I have had 2 fuel injectiors go bad...due to timeing and location I had to take it to a repair miles and is out of warrently... in the last 2 months I have had 2 fuel injectiors go bad...due to timeing and location I had to take it to a repair shop other than Ford...upon finding out that the injectors were covered up to 120,000 mile...I called Ford's customer service line who told me to contact a dealer ...not sure if they would help since I had it repaired at a shop other than Ford..... I called Germain's Service manager, Ralph Cumston on Wednesday last week and received an answer today that Ford was going to refund me the cost of the 2 bad fuel injectors...I was very please with his helpful attitude and his willingness to assist. that is one of the main reasons that my family have purchased Ford's since the 1950's thank you for your help..... More

I was in the market for a use car, and being a lover of Fords, checked out Germain. Started out working with Mary, who was extremely polite and kind, despite my lousy credit. She introduced me to Robin, wh Fords, checked out Germain. Started out working with Mary, who was extremely polite and kind, despite my lousy credit. She introduced me to Robin, who worked VERY hard to secure me a loan for my Focus. Jason who helped me get the financing was very friendly and helpful, although the first night we started working on it was I was left in a featureless room for almost three hours and was only checked in on twice, but that's okay since I'd rather they be working to help me, than spending time holding my hand. My Focus is in decent shape, although the a CV joint appears to be going bad, and the brakes cause a repetitive squeak. Overall I'm very satisfied with my experience. While the car may have some issues, the sales staff at Germain Ford are extremely pleasant to work with, and I look forward to working with them again in the future! More

Went out today, looking for a new car and expecting to shop around at 3 (at a minimum) dealers. Upon arrival the service was great. Found the perfect car right away, and since the service given to us by shop around at 3 (at a minimum) dealers. Upon arrival the service was great. Found the perfect car right away, and since the service given to us by Rex Osborne was so prompt, informative, and friendly, decided to look no further. They went out of their way to make sure I received the best financing option and I never felt pushed into anything. It was an enjoyable experience and day, and I left the lot with a brand new Fusion. The customer service helped ease any stress or apprehension I had with buying a new car. Would definitely go there again for future purchases and will be recommending Germain to friends and family. More

I purchased a brand new Focus at Germain and returned to have some items fixed and the service manager was rude and refused to take care of my issue. This is a brand new car with only 6000 miles on it and t have some items fixed and the service manager was rude and refused to take care of my issue. This is a brand new car with only 6000 miles on it and the selling dealer refuses to take care of the customer. Service after the sale is the worst and I guess it will require a complaint with the BBB to get the problem resolved. I am very disappointed with the way I was treated and I will be cancelling my service contract with Germain and not returning to that dealership for anything in the future. More

Kris was knowledgeable, very friendly, helpful and did not pressure us at all while we were looking. Since we were concerned about how the vehicle would handle in the snow, Kris took us to an open parkin not pressure us at all while we were looking. Since we were concerned about how the vehicle would handle in the snow, Kris took us to an open parking lot that had not been plowed so we could test drive it in the snow. The vehicle handled great. If he didn't know the answer to a question, he found the answer. We have purchased other vehicles from this dealership and continue to be satisfied with their sales and service department. More

We found the car we were looking for on the internet and it happened to be at Germain Ford. Even though it was a little piece away from us, we went to look at it and fell in love with the car. Our salespe it happened to be at Germain Ford. Even though it was a little piece away from us, we went to look at it and fell in love with the car. Our salesperson was Kris Rivers. Mr. Rivers was extremely helpful in answering any questions we had about the vehicle. He was excellent in his customer service and aid in helping us get the car for a price that we were both satisfied with. I will definately recommend Germain Ford and Mr.Kris Rivers to my friends and family whenever they are in the market for a new vehicle. More

Sales person is very nice, and try to give me a benefit. Sales person is very nice, and try to give me a benefit. But the car has little problem, it has dent, it has no remote fob. But dealer provides me t Sales person is very nice, and try to give me a benefit. But the car has little problem, it has dent, it has no remote fob. But dealer provides me the dental job and remote fob free. It is good offer to me. I accept it. I think the price is already low. I can just discount 100$. More

After review of repairs required for existing car, Lori gave some good advice concerning disposal of auto which was to my advantage. Brian was cordial and professional at all times. He is knowledgeable, gave some good advice concerning disposal of auto which was to my advantage. Brian was cordial and professional at all times. He is knowledgeable, interested in providing customers with answers and also is willing to spend the required time to complete the purchase and delivery of the auto. Overall, it was a very positive experience and I would recommend these two to anyone looking for a car. More

I had an excellent experience from start to finish with Germain Ford. I started my search online and found several truck models with features I was looking for on their lot. I was able to do all my initi Germain Ford. I started my search online and found several truck models with features I was looking for on their lot. I was able to do all my initial evaluation online which was very helpful given the dealership was closed. Robin Thomas contacted me by email first thing Monday morning before the dealership was open. We had an appointment scheduled later that morning. Given my work and travel schedule, it was very helpful to have a scheduled appointment so I could get in and out quickly. Robin allowed me to test drive several trucks throughout the day and eventually I found one on the lot that I liked. The trade-in and pricing process was very straight forward and I feel I received a very good deal given the promotions for year end, trade-in, and discount plan I was eligible for. The was one of the best car buying experiences I have had; (12 vehicles over the last 25 years). I would highly recommend Germain Ford, their online process... and especially Robin Thomas. More