Germain Ford of Columbus

After sale customer service is the worst I've ever dealt with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the dealership, I cannot get anyone to return my calls. I called 7 times in one day just to talk to someone about a brake vibration that was to be fixed. Finally had that repaired but waited 5 hours on a Saturday morning. The car had not even gone into the bay before I had to speak to the mgr. to get someone to look at it. There were 3 other people that had to complain for waiting too long on this same date. This particular brake issue should not have been an issue according to the sales rep. because all their cars go through a thorough pre-sales inspection. Clearly not the case since the rotors needed turned and machined. Now I cannot get a return call on a crack in the front window that needs repaired that is listed on the contract as to be repaired. I've called 3 times today but keep leaving messages for people to return my call since the sales person that "approved" this contract is no longer employed by the dealer. I also have the Germain Advantage. What advantage is this if they do not treat their customers with some respect? My family and I have bought over 8 cars in 10 years and I will not return to Germain again. One of reasons I went to Germain was their "supposed reputation." I am very disappointed. This will be my last purchase there as well as any of my family members, friends, and co-workers. More