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Germain Honda of Surprise
Surprise, AZ
1,777 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,777 reviews
August 31, 2018
Purchased car This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Sur This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Surprise Honda More
by Jones
Employees Worked With
Bonnie
August 29, 2018
Terrible, disrespectful & embarrassing. This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to fina This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to finance a car, we agreed on a contract etc.. I then drove off the lot that same day, mind you this was 3 weeks ago. Now today I was told to come in because apparently my loan wasn’t accepted so they found a new lender on ‘different terms.’ Now they’re asking for $1150 extra down payment, not what we had agreed to, but they managed to lower the monthly payments, the thing is, that is NOT what we agreed on, and when I denied the offer, on the spot I was told to return the vehicle. This is beyond embarrassing, but disrespectful to the fullest extent. They aren’t even giving me my xxxx $500 down that I put down, so now I’m returning this vehicle and not even getting my back until tomorrow which is preposterous. DO NOT COME HERE. These people will not work with you. More
by Alexcerv.
Employees Worked With
Naomi
July 30, 2018
Worth the drive to visit this dealer. Very good experience. I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from person to person trying to "make a deal". Each of those I spoke with in sales, insurance, service and finance were very professional. I went in with my own financning secured, but they found me a better rate, saving me $1400 over the term of the loan. More
by Ted L.
Employees Worked With
Keith, Tamarin, JT
May 28, 2018
Do not deal with Alex! Do not deal with ALEX! I was greeted with total and utter disrespect. He had a “know it all mentality” and was very condescending. He displayed very l Do not deal with ALEX! I was greeted with total and utter disrespect. He had a “know it all mentality” and was very condescending. He displayed very little professionalism by over talking and cutting me off! As soon as I alerted him of his disrespectful attitude, he then said a smart comment about my service in the military. I will be filing a formal complaint. The worst part is that another one of his co workers brought to my attention that he had only been working there for a few weeks. This incident happened on may 27th 2018. Worst experience ever!!!! I ended up making a deal with Arrowhead Honda later that night! More
by Grand national
Employees Worked With
Keith, Malachi, and Alex
May 13, 2018
ROB IS THE MAN IN THIS DEALERSHIP-EXCELLENT SERVICE - RON ROB HELPED ME AND NICE AND GOT ME A CAR. EDDIE WAS FRIENDLY, TAKE GOOD CARE OF A CUSTOMER. EXCELLENT SERVICE, WOULD RECOMMEND THIS DEALERSHIP. ROB HELPED ME AND NICE AND GOT ME A CAR. EDDIE WAS FRIENDLY, TAKE GOOD CARE OF A CUSTOMER. EXCELLENT SERVICE, WOULD RECOMMEND THIS DEALERSHIP. More
by RON
Employees Worked With
ROB, EDDIE
March 12, 2018
Good job by all They are very friendly take good care of the customer. But can be just a bit pushy. Will answer all questions. Loved the car I’m getting They are very friendly take good care of the customer. But can be just a bit pushy. Will answer all questions. Loved the car I’m getting More
by Dotty
Employees Worked With
Bob
March 09, 2018
Eddie helped me and was nice and got me into a car. Professional and country music played in the dealership.-which was a plus for me and was nice and got me into a car. Professional and country music played in the dealership.-which was a plus for me More
by Bri
Employees Worked With
Eddie
October 16, 2017
Poor Customer Service The battery died in our car and when we took the battery out we noticed it had a 100-month warranty from Honda so we called the dealership and told th The battery died in our car and when we took the battery out we noticed it had a 100-month warranty from Honda so we called the dealership and told them our situation and they advised us what paperwork they needed to replace the battery. We showed up to the dealership and gave the service advisor the paperwork and he said it would be taken care of. An hour later the service advisor came to us and said he could not warranty the battery because it was out of warranty even though the battery was put in in 2015. The warranty manual even says after the factory warranty that there is to be a prorated discount depending on how long it has been for a replacement battery. Very poor customer service and would not recommend this dealership for anything. We thought about looking at trading in our car for a new one but not at Surprise Honda . Definitely a different Honda dealership . More
by Brian1974
Employees Worked With
James
June 05, 2017
Outstanding, cost effective, timely service Based on web research, I chose Surprise Honda Service to prepare my 2006 Accord w/160K miles for gifting to my granddaughter. My interest was to ins Based on web research, I chose Surprise Honda Service to prepare my 2006 Accord w/160K miles for gifting to my granddaughter. My interest was to insure that the car was safe and reliable. I made use of the dealer's website and made the service appointment and was assigned a Service Adviser. I met with Adviser Rob Chandra and he was great. He took the time to discuss with me my interests and concerns, reviewed the service history, and made recommendations and identified priorities in getting the car serviced. Rob made me feel that I was fully in charge and did not pressure me in any way. I appreciated his shared concern in effectively and efficiently servicing the car. We agreed on a written plan and the estimated cost. Although quite a bit of work needed to be done, the car was ready for pickup the next day and the costs were well under the estimate. I was surprised that Rob provided a no-cost, detailed cleaning and the car not only ran great, but looked great, upon delivery. I now feel very comfortable in giving this car to my granddaughter, as it will be a solid ride for her in her senior year at NAU, and for several more years after that. Additionally, I appreciate Rob taking a personal interest in my needs. He identified that I would need a replacement vehicle, and kindly referred me to John Cockwell, the Senior Sales Officer. I found John to also be a "kindred spirit," and about 90-minutes later, I left Surprise Honda with an off-lease Certified 2014 Accord with less than 50K miles. The car is in amazing condition at an equally amazing price, and a great guarantee, and I am most pleased with it. All in all, a service/sales experience that exceeded all my expectations. More
by Anthony Van Ravenswaay
Employees Worked With
Rob Chandra, John Cockwell
May 13, 2017
The most relaxing hour of my day while i waited I was greeted right away and they serviced my car within an hour. While i waited it was the most relaxing hour of my day! I was greeted right away and they serviced my car within an hour. While i waited it was the most relaxing hour of my day! More
by Nickie222
Employees Worked With
Don't remeber the names
