Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Honda of Surprise
Surprise, AZ
1,887 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,887 reviews
December 16, 2020
Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine More
by bobcaine
Employees Worked With
Al
November 24, 2020
The sales manager Jason is a dishonest person. I was ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better than the buy online option/Manager’s Special on your store website (highlighting the fact that his written offer included a $2k trade for my car...meaning he’s really not offering anything for my car). He basically fudged the numbers to make it look like he was offering a trade value when he really was just matching the manager’s special. I had seen the the ad, even told Troy about it, that’s why I came in that day. An honest sales manager would just say he doesn’t want to take in the trade and we can move on to discuss making a cash deal and I can sell my car on my own (btw, he was so wrong about my car, I just sold my car for $5k in only 1 day). Yet he now writes that he didn’t want my trade (another lie, see his written offer) on my google review of Surprise Honda. I work on Luke, I see the banners for Surprise Honda sponsoring and offering great service to military folks, so I was really surprised that Jason is exactly the opposite. Then responding to my review with more lies about foul language and me drafting my own offers on your website or saying I was making demands is ridiculous. His dishonesty and lies has only prompted me to further pass on my experience with others. I have the pictures so everyone can see the proof. I have no reason to lie, I’ve already walked away. His lack of integrity and level of class is further ensuring my recommendation and reviews helps others stay away. More
by IDelgado
Employees Worked With
Jason Kaminski, Troy Barr
November 19, 2020
We enjoyed our visit at Surprise Honda. No pressure sales is greatly appreciated. The sales person Zach Tiner was courteous and answered all of our questions. The buying experience all the way thru the fina is greatly appreciated. The sales person Zach Tiner was courteous and answered all of our questions. The buying experience all the way thru the finance step more than met our expectations. We would not hesitate to recommend Surprise Honda to anyone interested in owning a Honda automobile. More
by edward_silva
October 28, 2020
My brother and I came in on 10/21/2020 Jason had Evan help us. He was WONDERFUL, infact everyone that was involved was GREAT!! Would definitely recommend. help us. He was WONDERFUL, infact everyone that was involved was GREAT!! Would definitely recommend. More
by lkwred1950
Employees Worked With
Rob and Liz were not involved. Jason, Evan,Nolen - ( Mr. Frappuccino), and Ivan.
September 16, 2020
Brandon did a great deal for us. Love my Honda Fit. He was very patient while we checked other small cars. Brandon was very knowledgeable about the Fit. was very patient while we checked other small cars. Brandon was very knowledgeable about the Fit. More
by Jonny
August 02, 2020
new car purchase I knew what we wanted and how much I could pay. We negotiated for 2 days and reached the agreement that I could afford. This is the 3rd Honda Odyssey I knew what we wanted and how much I could pay. We negotiated for 2 days and reached the agreement that I could afford. This is the 3rd Honda Odyssey we have bought in the last 4 years. David McKee has always handled our service. We have never had any complaint. The time frame and pricing have always been as quoted. I recommend this dealer to any of my friends. More
by Jack
Employees Worked With
Kreig Bettencourt and Alex Rivas
July 28, 2020
If there were a zero I would give that. Nate in service is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not been done yet but it was next. He acted so surprised when I said bring it out of the shop now. Seriously this is not the first time I have been done this way, horrible service. More
by csmith067
Employees Worked With
Nate
July 05, 2020
Awesome experience, dealership staff was very attentive to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience! to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience! More
by karlcope
May 15, 2020
I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back! More
by Jenjen350
Employees Worked With
Al Bustamonte
April 19, 2020
RIP OFF! My 18 yr son came into the service dept with his honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 an honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 and didn't fix the problem with the stalling. Instead them replaced a part that didn't need to be repaired and didn't solve the problem. He has spent over $1000 for nothing. We took it to another shop and had it fix properly and much cheaper. We will never use that dealership again. More
by graybm31
Employees Worked With
Don't know who we delt with
