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Germain Honda of Surprise

Surprise, AZ

4.8
804 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 804 reviews

May 26, 2025

Booking an early AM appointment worked great. Nathan made sure that I was checked in and my appointment went like clockwork. Oil changed, tires rotated, and my car washed. The early appointment More

by babs549ster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client’s quality expectations! Thank you again. Best Regards, Sassha Motz General Manager

May 26, 2025

Excellent service every time. Service personnel are professional and attentive. My questions are always thoroughly answered. More

by jules1m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We truly value your business and appreciate your kind words. Best Regards, Sassha Motz General Manager

May 26, 2025

I took my car in for a recall repair. I was told that it would take 2 hours, but in fact it took less than an hour. Plus I really appreciated the car wash - thank you! More

by Lynkonstant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We are happy you enjoy a quality and efficient service experience with our team here at Germain. Best Regards, Sassha Motz General Manager

May 26, 2025

Professional and work estimates accurate. Time estimate was on target. People are happy and professional More

by ggcrump67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Haslerig
May 27, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction means so much to us all. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

May 26, 2025

Germain Honda of Surprise answered my call on the Friday before Memorial Day at 4 in the afternoon. I needed a new alternator and they were able to accommodate me. I took the car into the dealership at ab More

by j9lak116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Thank you for your kind review. We are happy we were able to assist and get you quickly back on the road to enjoy your holiday weekend. Best Regards, Sassha Motz General Manager

May 26, 2025

Jean Pierre helped us find the ideal car we were looking for. Helpful, full of knowledge, and very courteous. More

by David M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Pierre Rachid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the focus of our team here at Germain Honda of Surprise. We are happy to know that Jean and our team were able to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Sassha Motz General Manager

May 26, 2025

I have been using this dealership since it opened. One time there was a problem with a part (new) that was used. They made good. More

by needles23mysch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike (Jersey Mike) Arencibia
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure the complete satisfaction of our valued guests. Thank you for choosing to work with us here at Germain. Best Regards, Sassha Motz General Manager

May 26, 2025

The salesman JP is super. He was a genuine pleasure to work with on the purchase of the Ridgeline. Also well versed in other worldly topics, I learned from him which is alwa More

by pertredal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin McEuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Pierre Rachid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

May 25, 2025

We have been customers for years, we always come back and leave happy. Love and trust Montana. Thank u More

by heavensprints
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiara Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Your business and trust in Montana and our team are greatly appreciated. Please let us know if you need anything further. We wish you many happy journeys in your new Honda. Best Regards, Sassha Motz General Manager

May 25, 2025

This was likely the best experience buying a car. Phoenix was awesome to work with, as well as Ty Crews in financing. I would definitely recommend family and friends to go see them! More

by Alisyn Petersen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phoenix Wiggs
May 27, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that Phoenix and Ty took great care of you. They are both focused on customer satisfaction and we are fortunate to have them on our team taking great care of our valued guests. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

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