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Germain Honda of Surprise
Surprise, AZ
741 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 741 reviews
April 29, 2025
As far as my personal experience, the salesmen (Connor Brandtman, Adrian Alvarez and "Jersey" Mike, with a couple of others) I had the pleasure to meet and work with were great! Very helpful (especially A Brandtman, Adrian Alvarez and "Jersey" Mike, with a couple of others) I had the pleasure to meet and work with were great! Very helpful (especially Adrian A) that worked with me through 95% of my purchase. There's a Colin (with long hair) that also had a great attitude and personality. My finance manager Evan, was great, informative and very helpful. However, a couple of the sales managers were not anywhere near the positive level of the salesmen I had the pleasure to work with. Shady false information accompanied with salty attitudes if things didn't fully go their way. The vehicle I chose had paint issues on the hood, in which I was told would be taken care of, it never happened. When I came to pick my new vehicle up, it wasn't detailed as it should've been, the engine was dirty & spotted more than a "customer ready" vehicle should've been. I was told I'd receive a full tank of gas, it was 3/4 full. And I will still say I had a pretty good sales staff, but I was never shown any features or explanation of accessories of/on my vehicle. I'm not sure who's in charge of that that type of process action for new customers, but it never took place for me. Unfortunately, I'll pass along this review to any potential customers I may come across. As I conclude, I'll say... a great vehicle and floor salesmen, but a low level overall experience. I'd rather not have been an unhappy customer. More
by tcoaster456
Employees Worked With
April 28, 2025
Kiara did an excellent job of providing information, showing vehicles, explaining options, and helping to move the process along. I enjoyed working with Kiara and would highly recommend her. showing vehicles, explaining options, and helping to move the process along. I enjoyed working with Kiara and would highly recommend her. More
by cjak921
Verified CustomerApril 28, 2025
I needed service n I had no appointment but Robert says. Com e n we take care of your car!! That’s great customer service Cingratulations Com e n we take care of your car!! That’s great customer service Cingratulations More
by 2delmaaron@gmail.com
Employees Worked With
April 28, 2025
Service was provided at the time requested. My new service advisor, George, was quick, efficient and courteous. He acknowledged my requested oil change, and recommended a tire rotation, which I My new service advisor, George, was quick, efficient and courteous. He acknowledged my requested oil change, and recommended a tire rotation, which I accepted. When the service was complete, he went over the inspection report with me (everything was good to go!) and I was back on the road ahead of schedule. More
by denn0
Employees Worked With
April 28, 2025
George was the reason this dealership is rated well. He was extremely helpful and prompt. He was extremely helpful and prompt. More
by Souksavatdy
Employees Worked With
April 28, 2025
Clean, friendly, efficient. Staff is always very informative and text alerts keep you informed. No place better! Staff is always very informative and text alerts keep you informed. No place better! More
by waldronx2
Employees Worked With
April 28, 2025
Nathan Garcia is the best service advisor. The whole service team is top of the line. I never worry with Germain Honda of Surprise! The whole service team is top of the line. I never worry with Germain Honda of Surprise! More
by texasrose_999
Employees Worked With
April 28, 2025
al was fantastic. Cost estimate was accurate , service was completed when promised. He is always very polite and respectful. Why go to the Acura dealership miles away Cost estimate was accurate , service was completed when promised. He is always very polite and respectful. Why go to the Acura dealership miles away , when Germain Honda has techs certified on Acura vehicles and the work can be completed at a lower cost. More
by mkgatct
April 28, 2025
Seem to take longer than usual. I guess they were very busy. Also within a week I was getting a reminder on my instrument panel that I had low tire pressure. You rotated my tires. I I guess they were very busy. Also within a week I was getting a reminder on my instrument panel that I had low tire pressure. You rotated my tires. I don’t know if that has something to do with it. More
by miklee815
Employees Worked With
April 27, 2025
I would not have been able to make the amazing decision to buy this car without their help! to buy this car without their help! More
by jonathanojeda5
