Germain Hyundai

I was disappointed with my recent service experience at Germain Hyundai. I scheduled an appointment specifically to address the recall(s) on my 2019 Hyundai. Since these were known recalls and the appoint Germain Hyundai. I scheduled an appointment specifically to address the recall(s) on my 2019 Hyundai. Since these were known recalls and the appointment had been scheduled in advance, I expected the dealership to have the necessary parts available before my arrival. After bringing my vehicle in, I was informed that the required part(s) had to be ordered, which meant the recall work could not be completed. As a result, I now have to take additional time to schedule and return for another service appointment. What has been even more frustrating is that it has now been over a week, and I still have not received a call to let me know the part has arrived or to schedule the follow-up appointment. I understand that parts availability can sometimes be outside the dealership’s control. However, for a scheduled recall service, I believe the parts should have been verified and available before asking a customer to bring in their vehicle. At a minimum, I would have appreciated proactive communication and a timely follow-up. I hope this feedback helps improve the scheduling and recall process for future customers. Thank you. Donald Peterson 614-592-7889 More

Excellent and friendly service provided by Gloria! She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my cho She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my choice. Just love the car! I would recommend Gloria as a top salesperson to anyone shopping for a new vehicle. More

This dealerships personnel are all extremely friendly from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need b from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need be. It’s a great experience. More

I have purchased 12 cars over the past 60 years. Buying a new 2026 Santa Fe Hybrid Calligraphy from Germain Hyundai has been the easiest, least stressful and most satisfying experience. Cody Riley Buying a new 2026 Santa Fe Hybrid Calligraphy from Germain Hyundai has been the easiest, least stressful and most satisfying experience. Cody Riley was a pleasure to work with. He allowed us to make our decision at our speed which included 3 trips to the dealership as we shopped other makes/models and considered our personal finances. Arriving at the price of the new car, as well as the value of my trade-in, was completely transparent and fair (based on my own thorough research). There were zero surprises, none, in the process of executing the sales contract. This is how new car sales should be handled More

Germain Hyundai not only assisted me with getting my first car but also made the experience amazing for a first time car buyer. Jeromey Roman’s was absolutely amazing and patient with the process going first car but also made the experience amazing for a first time car buyer. Jeromey Roman’s was absolutely amazing and patient with the process going on for 4 months. All of the finance managers were great as well. Amazing dealership and amazing people More

The dealership was extremely friendly and concerned with our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be a way to streamline it. I believe the financing and paperwork took just about 2 hours. More

Todd was great to deal with, and was not suggesting I have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere More

Fast, Courteous, Professional. Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and cle Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and clearly are valued employees at Germain Hyundai of Columbus Ohio ..,. They and JJ ( my sales rep) are the reasons I drive from Virginia to Ohio for care and maintenance of my vehicle. Job well done! Thank you Team More

Always get appointment when it is best for me to bring in to be serviced to be serviced More

Everyone is as friendly, attentive and helpful through the process of looking, driving and purchasing the vehicle the process of looking, driving and purchasing the vehicle More