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Germain Hyundai

Columbus, OH

4.8
1,100 Reviews
With a large inventory of new, used and certified pre-owned Hyundai models, an exceptional service department with state-of-the-art facilities, and a team of caring automotive professionals dedicated to you, Germain Hyundai is here to service all of your Hyundai needs.
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1400 Auto Mall Pkwy

Columbus, OH

43228

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Showing 1,100 reviews

October 14, 2026

This is the third car we bought here We have always been satisfied and feel we were treated fairly We don’t intend to buy from anyone else other dealer Our salesman Austin was fantastic Treated us with More

by Jerryatackett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Imler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
October 12, 2026

Four failed repair attempts, a fifth now required, and Germain Hyundai still can't fix my vehicle. More

by Steve H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mychael Barker
Oct 12, 2026 -

Germain Hyundai responded

Steve - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Chelsea Ratliff - Service Director - (614) 465-4524

October 06, 2026

I had a really great experience working with Carl at Germain Hyundai. I had a very specific idea of the Tucson I wanted—the exact color combination and features—and after striking out with several deale More

by PG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Jervis, Contract Department was very helpful and efficient.
Oct 06, 2026 -

Germain Hyundai responded

We're delighted to hear that Carl went above and beyond to find the perfect Tucson for you! Thank you for choosing Germain Hyundai and for sharing your fantastic experience. Safe travels!

September 09, 2026

Grant is a excellent negotiator, considerate not pushy! ! I had a great experience got a fine car. More

by Jan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Imler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant was our Salesman
Sep 10, 2026 -

Germain Hyundai responded

Congrats on your new ride, Jan! We're so glad you enjoyed working with Grant at Germain Hyundai.

September 02, 2026

Mazda said This dealer fixed my catalytic converter. .. and it's only been 2 months and my car is having the same issue again! :( More

by TARRAHARRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Imler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Rinehart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2026 -

Germain Hyundai responded

I'm really sorry to hear you're having repeated issues with your catalytic converter so soon after the repair. That's certainly not the kind of service we aim to provide. I'd like to investigate this further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Chelsea Ratliff - Service Director - (614) 465-4524

August 28, 2026

The maintenance work on my 2024 Tucson Hybrid was done quickly. The service writer communicated directly with me when the car was ready as I waited at the dealership. More

by Mike
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer.
Aug 28, 2026 -

Germain Hyundai responded

Mike, thank you for sharing your positive feedback about our service team and their efficiency! We appreciate your business and hope to welcome you back to Germain Hyundai in the future!

August 10, 2026

Thank you for doing such a great job on my car. You’re such a good dealership to visit. More

by lisamcdanel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Imler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Rinehart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich from the automotive department that took care of me
Aug 10, 2026 -

lisamcdanel responded

It’s such a great dealership for me to go into. I appreciate all the people that help me and work with me. I recommend that to anyone.

Aug 11, 2026 -

Germain Hyundai responded

We appreciate the glowing review, Lisa! We look forward to seeing you next time at Germain Hyundai. Drive safe!

August 02, 2026

I love the service I get at Hyundai! My Tucson always runs great and TJ and all the people keep me up to date on all my service appts. They are competent and knowledgeable about my vehic More

by cpswish55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Imler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Gibbs
Aug 03, 2026 -

Germain Hyundai responded

Your review made our day! We’re happy to hear you’re in good hands with TJ and the rest of our team. Thanks for trusting Germain Hyundai with your business. We look forward to your next visit!

June 22, 2026

Excellent and friendly service provided by Gloria! She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my cho More

by Kburnellrogers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Imler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria, Salesperson
Jun 23, 2026 -

Germain Hyundai responded

Congratulations on your new Santa Fe AWD! We're delighted to hear you had such a positive experience with Gloria. Thank you for choosing Germain Hyundai and for recommending us!

June 18, 2026

This dealerships personnel are all extremely friendly from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need b More

by Collins.johnetta
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mann
Jun 22, 2026 -

Germain Hyundai responded

Reading your review made our day! We're delighted you had a helpful, professional, and communicative experience with our team. We look forward to welcoming you back to Germain Hyundai.

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