Germain Hyundai

This dealerships personnel are all extremely friendly from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need b from the moment your arrivie until you leave. Also, that you know exactly what they are doing with your car, how to service, and update you if need be. It’s a great experience. More

Todd was great to deal with, and was not suggesting I have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere More

Fast, Courteous, Professional. Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and cle Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and clearly are valued employees at Germain Hyundai of Columbus Ohio ..,. They and JJ ( my sales rep) are the reasons I drive from Virginia to Ohio for care and maintenance of my vehicle. Job well done! Thank you Team More

Always get appointment when it is best for me to bring in to be serviced to be serviced More

Worst experience ever. Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd a Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd and on oxygen at all times. This is not easy for me. When I arrived she told me my appointment had been canceled. I asked why I was not notified she said she didn't have time. Really? Didn't have 30 seconds to call me? During the time Germain had my car, over 3 weeks , I never heard a word about progress on my car. Several times I called Anastasia she never answered one time. Called at least 8 times and left messages for her to please call me. Got no response. Called Mowerys body shop and asked for progress on my car. Told them they had my car for 3 weeks. When do I get it back. They were very polite with me and said there is no way they had my car 3 weeks. Who knows where my car was setting with nothing being done? Or why? When I did get the car back I immediately traded it in on a new hyudai kona. I drove to Dublin oh to do this rather than Germain at auto mall. You have lost a customer forever. More

Top notch dealership service provider. I have been to many dealerships for service and this location is by far the BEST I have ever had.. they are quick, communicative, professional and pa I have been to many dealerships for service and this location is by far the BEST I have ever had.. they are quick, communicative, professional and passionate about there people and the cars they service. Treat you like family! Enjoy having to have my car serviced there! Always going above and beyond! Keep doing what you do👍🏼 More

I have been totally impressed with the process at Germaine Hyundai. I have had the same representative, who works through each appointment for service, each time I go for service. He coordinates, ke Germaine Hyundai. I have had the same representative, who works through each appointment for service, each time I go for service. He coordinates, keeps me informed throughout, advises on next steps, if any. The wait area is comfortable and spacious,, stocked with drinks and snacks. Check out is speedy, then I am personally shown to my vehicle. Great service. More

Amber is excellent! She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern. She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern. More

Had to get brakes replaced and they was able to get done in 1 day (not counting the day is was dropped off) in 1 day (not counting the day is was dropped off) More

I do miss the service manager. John Bricker and needed to find someone new. Tried very hard to make my experience even though I was there all day not of his own. Doing to fix my ca John Bricker and needed to find someone new. Tried very hard to make my experience even though I was there all day not of his own. Doing to fix my car and update the computer. More