Germain Kia of Columbus

Sales & Service very good. Did right by me and I would buy there again! I had an issue right after I purchased the car. Contacted my sales person, she contacted her sales mange Did right by me and I would buy there again! I had an issue right after I purchased the car. Contacted my sales person, she contacted her sales manger and he contacted me back very quickly. Got an apptmnt set up same day. Nate in service got the car in quickly, diagnosed the problem, discussed with me and had it taken care of by the next day. The dealership stood by their product, took care of the problems without hesitation or trying to hassle about the cost. I was very impressed and would return for future purchases when the time comes. More

Service was very good. They kept me informed on everything that they were doing. Very helpful They kept me informed on everything that they were doing. Very helpful More

Nat and the mechanic worked hard to get a resolution from Kia. Finally got it done cars running great thanks so much for your efforts and and your communications. Much appreciated. Kia. Finally got it done cars running great thanks so much for your efforts and and your communications. Much appreciated. More

My wife took HER car in for an oil change. She was waiting for her car in the lobby, which her service tech was well aware of. Instead of telling her the car needed a new air filter and cabin She was waiting for her car in the lobby, which her service tech was well aware of. Instead of telling her the car needed a new air filter and cabin filter they sent a text to me. They didn’t trust her to look at the filters and know that they were dirty??? I was out of town and didn’t see the text until 3 hours later. So I had to go buy a filter the next day. They didn’t even close the filter cover! How very chauvinistic of her service tech. My wife probably knows more about cars than most people who get their cars serviced there. Very disappointed that they didn’t change the filters while the car was there for service. All they had to do was just ask my wife. More

Braden is an awesome service Technician he told me what Kia would cover and they did it at no cost to me! the new Engine was put in while I was given a loaner car during the time needed! He is very thought Kia would cover and they did it at no cost to me! the new Engine was put in while I was given a loaner car during the time needed! He is very thoughtful and professional at all times and knowledgeable about the Kia cars! Germain Kia AutoMall should be proud to have a service technician like Braden! Thank you so much Braden and KIA you are great!!! More

I had great customer service. The service department was thorough and friendly. I would recommend to everyone. The service department was thorough and friendly. I would recommend to everyone. More

Nate let me know what they were going to do and how long to finish. A pleasant experience. to finish. A pleasant experience. More

Juan was great to work with. Super responsive and helpful. Made my kids first car buying experience really positive. Super responsive and helpful. Made my kids first car buying experience really positive. More

There service was very good and was friendly. And they never keep me waiting around like other car dealers. I only wish they could have offered me a little more money for my used car 🚗 🙄 but 🎬 And they never keep me waiting around like other car dealers. I only wish they could have offered me a little more money for my used car 🚗 🙄 but 🎬 More

Muhammad at Germain Kia was patient and helpful as my daughter purchased her first car. He didn’t pressure us, just gave us all of the information that we needed to make an informed and confident decisio daughter purchased her first car. He didn’t pressure us, just gave us all of the information that we needed to make an informed and confident decision. Thanks so much for your help! More