Germain Kia of Columbus

Following an engine repair, they broke the engine splash shield and didn’t even reattach it on one corner. Despite being asked three times to make another warranty repair, they did not. Contacting them was shield and didn’t even reattach it on one corner. Despite being asked three times to make another warranty repair, they did not. Contacting them was very difficult as they didn’t pick up when called and only returned one call when they had my vehicle for two weeks. Very poor service. More

It’s always a great Customer experience at Kia Germain. They always take good care of you and do whatever they can. They always take good care of you and do whatever they can. More

Service writer was very friendly, courteous and efficient. He told me exactly what was going to be done and how much it would cost. The on line system kept me informed of the status. Work was finis efficient. He told me exactly what was going to be done and how much it would cost. The on line system kept me informed of the status. Work was finished timely as was checkout. Overall good experience. More

Service was fantastic. Friendly and took care of my recall fast and quickly with no issues. Friendly and took care of my recall fast and quickly with no issues. More

Braden at Germain Kia AutoMall was so awesome! He explained everything that the service tech would be doing to my car. I have always gotten great service at this location every time. The waiting a He explained everything that the service tech would be doing to my car. I have always gotten great service at this location every time. The waiting area is very nice!! More

Awesome customer service. Brayden very professional and helpful. Answered all my questions. Very knowledgeable and polite. Brayden very professional and helpful. Answered all my questions. Very knowledgeable and polite. More

We love the Kia customer service team. Braden, Nate and Christine all go above and beyond whenever we have service done to our Kia. They are very kind, informative, and do great work. This Braden, Nate and Christine all go above and beyond whenever we have service done to our Kia. They are very kind, informative, and do great work. This Kia Service Team is a huge reason we are on our third Kia. You just can't compete with the whole Kia experience. From the sales to the finance team to the service team, we are completely satisfied customers and have had many friends and acquaintances purchase Kia vehicles just by seeing our car and hearing about the great service. More

Had an appointment for service. And a recall to be taken care of. Got what I needed within a reasonable timeframe And a recall to be taken care of. Got what I needed within a reasonable timeframe More

Terrible customer service. Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't ru Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't run. Employs rude and uninformed. . More

Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric More