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Germain Subaru of Columbus

Columbus, OH

Overview
Reviews
Vehicles
4.8
249 Reviews
For an exceptional car-buying experience, turn to Germain Subaru of Columbus. We're proud to be part of the Germain Automotive Group, which has served drivers in Columbus, Cleveland, and Cincinnati, Ohio, with high-quality vehicles for years. Plus, because we offer expert auto financing and certified Subaru service, you can find what you're looking for when you visit us.
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1395 Auto Mall Pkwy

Columbus, OH

43228

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Showing 249 reviews

October 08, 2023

The staff were helpful, respectful and patient. All this made for an excellent experience. Two thumbs up More

by sirsnell11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck & Dave
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Oct 09, 2023 -

Germain Subaru of Columbus responded

Thanks for the thumbs up! We're glad to know our team at Germain Subaru of Columbus provided you with a top-notch experience.

September 30, 2023

Always great service! I drive farther for service that matches the Subaru brand. Thank you! More

by Ahuns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Oct 02, 2023 -

Germain Subaru of Columbus responded

Ahuns, thank you for leaving Germain Subaru of Columbus a five-star review! We are elated to read our services continue to meet expectations. Until next time!

September 23, 2023

My experience with Germain Subaru has always been very good. They have serviced three vehicles in the six years with excellent customer care. Highly recommend this dealer. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionysus, Emma
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Sep 25, 2023 -

Germain Subaru of Columbus responded

Patrick, we're delighted to know that you've had consistently good experiences with us at Germain Subaru of Columbus. Thanks for your high recommendation and continued support!

September 22, 2023

Purchased from out of state. Very easy purchase and pick up. Excellent and very competent sales people. Brefore we drove off, Brody spent almost an hour explaining all the new More

by tammienc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brody Roe
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Sep 24, 2023 -

Germain Subaru of Columbus responded

We're glad to know that your out-of-state purchase was a smooth one! Our team at Germain Subaru of Columbus strives for excellence and it's great to see Brody took the time to explain all the features. Safe travels in your new car!

September 22, 2023

Friendly employees and the service is prompt and efficient. The wait time was minimal and the waiting room very comfortable. More

by cspangler0113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Sep 22, 2023 -

Germain Subaru of Columbus responded

We're glad to know you found our service prompt and efficient at Germain Subaru of Columbus! It's great that the waiting room added comfort to your experience. Thanks for leaving a review!

September 20, 2023

Horrible business do not buy used cars they are xxxx you will have to put a lot of money into it!!! More

by Lnorris
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Lori
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September 15, 2023

They do not even deserve one star they are simply all about money took advantage of a single mother sold her a car that worked for 24 days! And now will not help her!! They are just pure evil. I’m mind b More

by Doesn’t even matter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lori
Report | Print
Sep 18, 2023 -

Germain Subaru of Columbus responded

We're sorry to read about your experience. We'd like the opportunity to discuss this further and see how we can assist in resolving these issues. Please reach out at your earliest convenience so we can address your concerns directly - Thank you, Richard Montgomery, General Manager | 614-347-6452 | rmontgomery@germain.com

September 09, 2023

Best dealer experience. will always have my vehicle serviced here. Very focused on great customer service. More

by caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Connors
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Sep 11, 2023 -

Germain Subaru of Columbus responded

We're so glad to know you had a great experience at Germain Subaru of Columbus! We appreciate your trust in us and look forward to seeing you next time. Thanks for the review!

September 01, 2023

Service department has no scruples when it comes to maximizing profits. Dropped off the my well maintained Subaru Impreza for a simple oil change. They recommended over $1,800 in additional services More

by dpbentley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Report | Print
Sep 04, 2023 -

Germain Subaru of Columbus responded

I'm sorry to read about your experience with our service department. We aim for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. I understand you're upset and that we've potentially lost your future business, but your feedback is valuable and will help us make improvements going forward. If there's anything else you'd like to add or anything we can do to possibly regain your trust, please reach out. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com

Sep 06, 2023 -

dpbentley responded

Thank you. Can you please mail to me the oil change decal? Thanks

August 26, 2023

Great sales experience with Lori Glick. My wife and I came in to test drive an Ascent and the process was simple, fast and hassle free. Lori was available to answer questions but left us al More

by haysven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lori Glick
Report | Print
Aug 28, 2023 -

Germain Subaru of Columbus responded

We're glad to know that your experience with Lori and the rest of our team at Germain Subaru of Columbus was a positive one! We strive for efficient, hassle-free service. Enjoy your new Ascent—we'll be here if you need anything else in the future!

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