Germain Subaru of Columbus

I took my time, but I’m glad I did; this was the right place So, I was looking around at several cars at several dealerships. Larry, my salesman here, was intelligent about the brand and answered all of my quest So, I was looking around at several cars at several dealerships. Larry, my salesman here, was intelligent about the brand and answered all of my questions friendly and expertly and even brought up things I hadn’t thought about. The informative approach was a nice change from the high-pressure sales that had me on edge from other dealerships. I appreciated that so much. And even when an accidental internet blast went out to all dealerships in town when looking for info on the internet, when and I got some hilariously generated “I can beat that deal” automatic responses with no follow-up, (haha!) I didn’t hesitate in buying my Subaru from this dealership one bit. (Although, I would watch out for the finance guy selling you into anything. He did me. He’s really good.) Overall though - love my new Subaru! and loved the experience. I look forward to continuing a relationship with this dealership too. I think they get it. At least for now. I’ll be back to update this if they don’t. 😉👌 More

Professional Quick professional service. Friendly and helpful. They even make the wait pleasant. Fresh coffee and snacks. I drive 45 minutes to get my service Quick professional service. Friendly and helpful. They even make the wait pleasant. Fresh coffee and snacks. I drive 45 minutes to get my service here. More

Great Car Buying Experience I just purchased a Subaru Forester from Hatfield Subaru, and they made the transaction very pleasant. All of my questions were answered quickly and pr I just purchased a Subaru Forester from Hatfield Subaru, and they made the transaction very pleasant. All of my questions were answered quickly and professionally, and I did not feel pressured into making a quick decision. Patrick was my salesperson, and he presented me with all of the options that were in my budget. Once my decision was made, the finance department was very efficient in getting the paperwork done so that the car was mine. I love my new Forester. More

Choose Hatfield Subaru - They’ll you right! What else can I say besides having a great experience with the team at Hatfield and recommending stopping in to check out a Subie. They had short noti What else can I say besides having a great experience with the team at Hatfield and recommending stopping in to check out a Subie. They had short notice of my arrival from Cincinnati and accommodated my needs every step of the way. Tim, the sales consultant, rode along on my test drive and answered every question I had about my new Subaru Forester as well as teaching me a few key differences Subaru provides over other manufacturers. Great stuff! Tim was very helpful with setting up my account with Hatfield and making sure I had the accessories I was looking for on the vehicle. I would recommend asking for Tim when you plan your visit to Hatfield! After finalizing my decision, I was handed off to their Finance Manager, Frank, who is a master at all things numbers, of course. He explained every step of securing my financing so I could feel cool, collected, comfortable and confident by the time I walked out of the door with my new Forester! The team at Hatfield really makes you feel at home. Stop in and see if a Subie is right for you! More

Hatfield Subaru in Columbus, Ohio Without a doubt Hatfield Subaru's Service Department, as well as Hatfield Subaru's auto hub, remains my absolute to-go-to place for all of my Outback' Without a doubt Hatfield Subaru's Service Department, as well as Hatfield Subaru's auto hub, remains my absolute to-go-to place for all of my Outback's service needs, and where I will continue to purchase from. The Service Department, starting with the Service Supervisor, Ms. Ilene Brooks, and her Team Leader, Emma Wright, as well as all of the Technicians, and additional Staff, are THE most conscientious, knowledgeable, friendly, intelligent, highly-skilled, and superb team to have as your team. The quality of the work is superb. Their individual and combined level of ability is excellent. Do not waste any time with going to anywhere else for all of your Subaru needs. Best of all they listen with the result being the best they offer. Yeah! More

Friendly and Caring I had a very good experience selecting and buying a car here. They were patient and answered all my questions. They did not rush me, as I took my tim I had a very good experience selecting and buying a car here. They were patient and answered all my questions. They did not rush me, as I took my time thinking about the purchase, before signing I have had good experiences with them on all of my service appointments. I would recommend this dealership to everyone! More

Good Experience - over all Our Impreza was recalled for a manufacturing problem with the valve springs. Hatfield was very accomodating and tried to get it in and out as soon as Our Impreza was recalled for a manufacturing problem with the valve springs. Hatfield was very accomodating and tried to get it in and out as soon as possible. The return date was delayed due to a very specific tool needed to perform the repair. Since they only had one of this tool my repair was slowed. I also got the spark plugs replaced while in for this service at a reduced rate of only the cost of the plugs - nice. My only concern is that the mileage after these repairs has dropped over 5mpg! I have not taken any longer trips since the repair and want to do so before any further check on possible reasons (usually new plugs helps mileage). More

Fast and easy This was my first time buying a car, and I didn't plan on buying the day I went in. The salesman and finance advisor were both extremely friendly, hel This was my first time buying a car, and I didn't plan on buying the day I went in. The salesman and finance advisor were both extremely friendly, helpful and made sure that I understood every step of the process. I left with a new car that day and a plan to return for my next car. I sent my coworker in a week later who needed a car as well, and she enjoyed her experience! More

did not do what was asked; tried to add unneeded services brought in car for synthetic oil change- requested verbally AND in writing--got conventional, no upgrade had 15% off holiday coupon they had mailed u brought in car for synthetic oil change- requested verbally AND in writing--got conventional, no upgrade had 15% off holiday coupon they had mailed us; they took off less than 10% tried to add things based on mileage that we had said, multiple times, have already been done; they do not update their records when you tell them, they just state customer declined or deferred til next visit! pay attention! taking to AAA in future.. More

Professional, friendly and helpful service manager and staff I've had my Subaru Impreza into Hatfield for both a recall issue and for a minor service issue this summer. They went out of their way to help me. I've had my Subaru Impreza into Hatfield for both a recall issue and for a minor service issue this summer. They went out of their way to help me. With regard to the recall issue, they were great in explaining all aspects of the repairs and even providing a loaner car (which they did not have to do). With regard to the minor service issue, they checked out my car thoroughly for safety issues-- and removed rust from a part under the wheel-- all without charging me anything. Great staff-- wonderful service manager and staff. More