Germain Subaru of Columbus

Must have been a busy day I had an apt for my husband’s car to get an oil change. I was taken in quickly and told it would be an hour. At 45 minutes in, I saw what appeared to I had an apt for my husband’s car to get an oil change. I was taken in quickly and told it would be an hour. At 45 minutes in, I saw what appeared to be my car back in the check in garage. I waited another 30 minutes before I inquired if it was my car. I did not ask the man I checked in with, I asked a women as the man was not around. She was clearly frustrated with my question and told me to wait because the man that dealt with me was processing two other cars. Those cars had just arrived in the last couple minutes and I would certainly have been happy to wait my turn. Then, upon her prompting I assume, the gentleman that helped me nodded that I was finished. This was 45 minutes after my car arrived back in the check in area. I presented a coupon and he became frustrated because I had not presented it earlier. I can only assume they were an employee short or having a bad day, and of course I’d give them the benefit of the doubt. However, the frustration and annoyance of their day did not need to affect everyone else. The actual maintenance seemed to be up to par. Costumer service and amount of wait time was disappointing. More

Waited 4 hrs before car was looked at. I arrived to the dealeeship at 7:15 am, they open at 7:30 am. Got car into service area and explained my problems with car. Told guy i was waiting on I arrived to the dealeeship at 7:15 am, they open at 7:30 am. Got car into service area and explained my problems with car. Told guy i was waiting on the car. At 11:23 am, service writer asks me if im waiting on my car, said the invoice stated i was dropping off. So i pulled out my phone smand showed the appointment was booked 3 weeks ago and it said transportation: waiting. Then all of the sudden my car ends up in the service area to be worked on. Wasted 4 hrs of my day for nothing. Still have same issues, still cost me $81 and nothing was fixed. More

Service with a smile We we're greeted as soon as we pulled in. We then we're escorted into the waiting room, which was clean and comfortable. When the service was complete We we're greeted as soon as we pulled in. We then we're escorted into the waiting room, which was clean and comfortable. When the service was completed we were told what was done. Highly recommend them. More

Great experience This was one of the best car buying experiences we have ever had. No pressure, staff took time to go over everything with us, no question went unansw This was one of the best car buying experiences we have ever had. No pressure, staff took time to go over everything with us, no question went unanswered. Best part no hidden surprises when we got to finance! Love the forester! Great job to both Nelson and Frank. Already have my 1st service scheduled. This dealership is on top of things. More

Easy car buying experience! I love coming to Hatfield subaru! They definitely treated me like family and made sure I was in the car I loved! Finance with rob was quick and to the I love coming to Hatfield subaru! They definitely treated me like family and made sure I was in the car I loved! Finance with rob was quick and to the point. He made it easy to sign the paperwork and go over everything that we would need. Jacob stayed in contact with me at all times and made sure I was aware of the processes. He was very friendly and still checks up on me if I have any questions or concerns. I appreciate Clayton for getting me into my forester and made sure I was truly happy with the car. The process was easy and quick, I will choose Hatfield Subaru for future purchases and will recommend them to my friends. More

Service I have been bringing my Subaru to this dealership since moving to the area, service has always been complete and efficient . I recommend them highly I have been bringing my Subaru to this dealership since moving to the area, service has always been complete and efficient . I recommend them highly More

I love Hatffield I have had great service and sales experiences with both Hatfield Subaru and Hatfield Kia. Just great all around customer centered service. When I ha I have had great service and sales experiences with both Hatfield Subaru and Hatfield Kia. Just great all around customer centered service. When I had to purchase last fall the sales staff was wonderful answered all of my questions and gave me a great deal and ultra low financing More

Excellent car and excellent people This dealership is amazing! I worked with Tom and he was lovely and helpful. He was well informed and not at all pushy. I was able to test drive th This dealership is amazing! I worked with Tom and he was lovely and helpful. He was well informed and not at all pushy. I was able to test drive three cars and all were awesome. I went with the 2018 Cross Trek and so far I love it! More

New Subaru Forester Owner I've just purchased a 2018 Subaru Forester. I worked with Tom Bauer and it was a great experience. He was very helpful and not pushy. He listened v I've just purchased a 2018 Subaru Forester. I worked with Tom Bauer and it was a great experience. He was very helpful and not pushy. He listened very well to me and understood my preference for a "low tech" car. He communicated well and found my Jasmine Green Forester and made sure I was comfortable before he sent me on my way. Since this was my first car purchase in 18 years it was important for me to take my time. Hatfield Subaru had been recommended to me by others and I would certainly make that same recommendation in the future. More

Always great service I always get my oil changes done here. Everyone is friendly and it goes quickly. They even offer free car washes of available. Thanks again! I always get my oil changes done here. Everyone is friendly and it goes quickly. They even offer free car washes of available. Thanks again! More