Germain Subaru of Columbus

Excellent Sales and Service I would highly recommend Hatfield Subaru for sales and service. They have gone above and beyond with our 2011 Subaru Outback. The new building is supe I would highly recommend Hatfield Subaru for sales and service. They have gone above and beyond with our 2011 Subaru Outback. The new building is super, and the atmosphere is professional. More

Quick and Easy Service Routine service with Frank as coordinator was great. It would be nice if the dealership was able to connect vehicle with the extra warranty and servic Routine service with Frank as coordinator was great. It would be nice if the dealership was able to connect vehicle with the extra warranty and service plan we had purchased seamlessly. Otherwise a wonderful experience!! More

Trying to buy a certified pre owned car I went into this dealership with the intention on buying a certified pre owned Subaru Forester XT. Sales person was Conner. Conner was a good guy and I went into this dealership with the intention on buying a certified pre owned Subaru Forester XT. Sales person was Conner. Conner was a good guy and very polite. Test drove the car and loved it. As I am looking over their so called certified pre owned vehicle I noticed some issues. Someone took a screwdriver to remove the old wheel weights from the wheels. Thus, scratching all four wheels. They wheels on the xt are very nice. But this made them look like dog poop. There were scratches on the car. And it was priced 200 above book value. I explained this to them. That it would need the wheels refinished. I had cash in hand ready to buy the car. They did nothing to even remotely earn my business. The sales manager sat in his office. Never came to talk to me. Conner is working his butt off to try and save the sale and maybe get some money taken off for the damage done. Nothing. Wouldn't drop a penny. I have taken my business elsewhere. Never will return to this dealership. Poor poor customer service. I understand the car is used. But this was simply unacceptable and not a very good practice. I'd rather pay more at a competitive dealership and never give them business again!! More

World Class Buying Experience I recently purchased a 2017 WRX STI at Hatfield Subaru. The sales specialist, Luc Salo, was outstanding. I found him to be exceptionally knowledgeable I recently purchased a 2017 WRX STI at Hatfield Subaru. The sales specialist, Luc Salo, was outstanding. I found him to be exceptionally knowledgeable, professional and efficient. Freddy Tamayo, the dealership's General Manager, took the time to personally introduce himself. I received fair value for my trade and a great price on the WRX STI. Howard Sussman, the Finance Manager, was wonderful to work with! The dealership itself is immaculate and looks brand new. It's definitely a cut above the other dumps around town. I highly recommend Hatfield Subaru for a world class buying experience! More

Excellent and Friendly They went out of their way to accommodate us even though we bought the car elsewhere. It was warranty work and Frank and Tim were great to work with. They went out of their way to accommodate us even though we bought the car elsewhere. It was warranty work and Frank and Tim were great to work with. Some wrong parts came in but they kept us informed and took care of us as quickly as possible. We got in initially within one day when another dealer told us it would be about 40 days before they could get us in. Great Job Hatfields!👍😄 More

Last time they get my $ Where to start? I paid almost $400 for a standard service, oil change, tire rotation , and various other "services".over $200 was labor. I picked up m Where to start? I paid almost $400 for a standard service, oil change, tire rotation , and various other "services".over $200 was labor. I picked up my car after service and banged my head on door jam as the person who serviced my car had raised my seat all the way up, not forward but up. That upset me but when I started car to find my radio turned up to a station that i would never listen to that made me more annoyed. I always clean my engine after an oil change and when I went to do that the next morning I noticed that they didn't fill my washer fliud but stated on my paperwork that it had been done. Makes wonder what else they claimed to have done that wasn't. A couple of days later I figured out why they charged me so much labor because the person who "serviced" my car had adjusted not only my radio station but also my radio settings. Bass and treble had both been turned up all the way. it is unfortunate that they are so close and i will have to take my car to Dublin or Airport for my last service but since it had become owned by Sonic Automotive group the prices and "service" have suffered. More