Germain VW of Columbus

Received requested appointment date and time. Problem was diagnosed promptly (bad wheel bearing) and service was performed in about 2.5 hours total including the diagnosis, a front-end alignment, a test driv diagnosed promptly (bad wheel bearing) and service was performed in about 2.5 hours total including the diagnosis, a front-end alignment, a test drive, and a car wash. Received a 10% discount on the wheel bearing work, and the front end alignment was done for only an additional $9.95. I have been having this dealership service my 2002 Golf TDI for more than 11 years and 155,000 miles -- all with no complaints. More

the service manager was eating lunch when I arrived. I told him i would come back after he had eaten. He insisted I bring my car in and he would take care of it. I felt kind of bad interrupting his lunch told him i would come back after he had eaten. He insisted I bring my car in and he would take care of it. I felt kind of bad interrupting his lunch, but he said he was glad I was there and "the customer always comes first". He got everything taken care of in a short time and even washed my car. This is the first time I had service done to my new Volkswagon and I am truly impressed with these people. Would I recommend this dealership? Of course and highly. After some of the negative experiences I've had over the years from various car dealerships, I'm delighted! Jim Vowell More

I have been a Volkswagen fan for years. When I moved to Columbus and found Hatfield Volkswagen I have never gone anywhere else! I was having trouble with my new Routan and called the service department wit Columbus and found Hatfield Volkswagen I have never gone anywhere else! I was having trouble with my new Routan and called the service department with some questions. They were very helpful and due to the issues I was describing they suggested bringing the van in. I was informed that my van was still under warranty and it would not cost anything to bring it in. I made my appointment on-line (my first time doing that and it was very easy) Ben called me to confirm my appointment and was my contact person throughout my entire experience. Turns out I needed some extensive work that required parts to be ordered. Ben explained all the work that was going to be done, that it was all covered under warranty and then gave me a loaner car so I could be on my way. It took an entire week to fix the van but Ben called every step of the way to keep me updated. The loaner car was wonderful! I wasn't inconvenienced at all! What could have been a trying time was made stress free! When I came to pick the van up my kids were sad to see the "New Car" go but excited to be able to watch movies again in the van. When I dropped off the keys they had all the paperwork ready to go. I signed got my van keys and the kids even got a lolliepop! I would recommend Hatfield Volkswagen for any service needs! If you do go ask for Ben! He is the best! More

Before ever scheduling my appointment, they sent me a few reminders along with instructions on how to get scheduled for maintenance. The online interface was easy to use, and delivered an immediate email wit reminders along with instructions on how to get scheduled for maintenance. The online interface was easy to use, and delivered an immediate email with a recap of what I had scheduled. They also sent a link to place the appointment in my calendar. I received an email and phone call from the dealership the day before reminding me of the appointment as well as answering any questions I had. Upon arrival, I was greeted by a friendly service tech, shown to the waiting room, and given complimentary coffee (or tea). The dealership provides complimentary wifi and tv as well to make the time go fast. Overall, if you have to get service done, this isn't a bad place to be. More

This was my first car buying experience and not only did I get a better deal there than what other dealerships were offering me, they made the experience fun and enjoyable rather than stressful. Very profes I get a better deal there than what other dealerships were offering me, they made the experience fun and enjoyable rather than stressful. Very professional and friendly staff, all the way around. Kept me updated on the status of my new car, which they traveled out of state to get. I've also dealt with their service department, which was a positive expletive as well. I would highly recommend this dealership versus others in Columbus. More

The entire staff was above average, Very helpfull. We recommend that other customers would like the service that the dealership has to offer. Thank You D and Donna Freno recommend that other customers would like the service that the dealership has to offer. Thank You D and Donna Freno More

Hatfield Volkswagen went above and beyond during our car buying experience. They had the perfect vehicle for us and it was in pristine condition, definitely well kept by the previous owner. Both Jim and Tr buying experience. They had the perfect vehicle for us and it was in pristine condition, definitely well kept by the previous owner. Both Jim and Trevor were great in providing all the details behind the process and even stayed later than normal to ensure I was in the vehicle that day. I can’t say thank you enough for making a tough process so easy! More

We went to the Columbus Auto mall with several vehicle brands in our minds. The salesperson of Hatfield Volkswagen is willing to work with the customers, is knowledgeable of the vehicles he sales, and is brands in our minds. The salesperson of Hatfield Volkswagen is willing to work with the customers, is knowledgeable of the vehicles he sales, and is very honest about whether any of the vehicles would be a fit for our requirements. He makes us decided to go with Volkswagen. And of cause the Trueprice posted by the dealership makes the purchasing much simpler. More

While I didn't buy my '05 Passat from Hatfield, they've been my "go-to" place for when service is recommended/required. Even if I've been taken aback by the cost, in the end, I've gotten my money's they've been my "go-to" place for when service is recommended/required. Even if I've been taken aback by the cost, in the end, I've gotten my money's worth, by virtue of the quality of work, the level of service, and the peace of mind I wind up with, after the fact. More

Great willingness to work with customer on a fair deal and then some. Any issues after the sale were taken care of promptly. Would send others here. and then some. Any issues after the sale were taken care of promptly. Would send others here. More