Germain Volkswagen of Westerville

These guys are the Dream Team when it comes to buying a car! No pressure just to make a sale. They want you to get what YOU want! Fabian is Fab! He goes above and beyond to make sure you are satisfied. Ev car! No pressure just to make a sale. They want you to get what YOU want! Fabian is Fab! He goes above and beyond to make sure you are satisfied. Even on his day off he sent an email for me! Awesome James the “finance guy” lives up to his title! Service Department Olivia is absolutely outstanding! Then there is Shiloh, not part of my auto deal at all, but probably one of the sweetest people I’ve ever met in my life! They are all focused on one thing… making sure their customers are happy and that they feel welcome and valued. You are not a dollar sign here, you are treated like a long lost friend and are welcomed by everyone! I love my 2024 Jetta and as long as Fabian continues to sell cars, he has a customer for life! I can’t say enough good things about Germain VW in Westerville (even the restroom is spotless) and if I could give them all a thousand star rating I would do it! Thank you Fabian, James, Olivia, Shiloh, Christian, Ricky for making this a great experience! Germain VW has a fantastic team and should be extremely proud of them! More

Check in experience went fine. I was received well. I was informed of the services and the cost of the needed services to myVW. The wait went fine. So far my Experience with a VW h I was received well. I was informed of the services and the cost of the needed services to myVW. The wait went fine. So far my Experience with a VW has been Very Good!! More

Met with Sales Consultant Shiloh Turner earlier this evening. He was incredibly courteous, knowledgeable and respectful of my time. Performed a walk through as well as a meaningful test drive. I h evening. He was incredibly courteous, knowledgeable and respectful of my time. Performed a walk through as well as a meaningful test drive. I highly recommend Shiloh when considering your next new or pre-owned vehicle from Germain Volkswagen of Westerville. More

I'm an older woman on the quest for a good used car after mine died. Lots of work to do the search and a bit of woe at the pressure of getting a good car as quickly as possible and at dealing with dealership mine died. Lots of work to do the search and a bit of woe at the pressure of getting a good car as quickly as possible and at dealing with dealerships! I saw a Honda HRV advertised that was the car for me What frosting on the cake walking in this dealership. My salesperson Jacob was awesome! He put me at ease and was super in answering my many questions. No pressure at all and a real understanding of woman my age and this purchase was to be my last car. I snapped up a great deal and really enjoyed my time including with James in Finance who was also wonderful. Engaging, patient and knowledgeable. This dealership was the best customer service experience I have had in my life! I really needed and totally enjoyed the customer care I received..thank you!! More

Kash really gave me a better outlook on the car buying experience! I was able to drive away in the exact car I have been searching for. The finance team and service team have went above and beyond in my e experience! I was able to drive away in the exact car I have been searching for. The finance team and service team have went above and beyond in my experience, as well. I will be back for another purchase in my future 😌 Thank you ALL for help with finding and getting me in my wrx 😁 More

We are so happy with our purchase. EdgarCruz Bernardo did an amazing job- both with his communication skills and his attention to details from start to finish! Congratulations to the EdgarCruz Bernardo did an amazing job- both with his communication skills and his attention to details from start to finish! Congratulations to the new dealership. More

Very nice selling environment as a customer they were straight forward throughout the entire process. straight forward throughout the entire process. More

I worked with Edgar - he was great to work with and was able to get the car I wanted with everything I wanted on it I actually went in to have my car serviced and went home with a new car able to get the car I wanted with everything I wanted on it I actually went in to have my car serviced and went home with a new car More

I have bought 2 cars from them in 2024 and both times have been great experiences. They offer good deals and dont push on extras or stuff that is unneeded. Highly recommend them! have been great experiences. They offer good deals and dont push on extras or stuff that is unneeded. Highly recommend them! More

They made a bad situation amazing and for that we are happy and grateful see Jake in sales to buy your next car he’s wonderful to deal with. The finance manager James Jeter was so amazing also. Eve happy and grateful see Jake in sales to buy your next car he’s wonderful to deal with. The finance manager James Jeter was so amazing also. Everyone at the is dealer is super nice. More