Germain Volkswagen of Westerville

Matt is very knowledgeable and friendly! We aren’t the easiest customers to sell to, but he was very attentive and spent a lot of time with us to make sure we knew everything we needed to kn We aren’t the easiest customers to sell to, but he was very attentive and spent a lot of time with us to make sure we knew everything we needed to know about our new Atlas R-Line. Very happy with the service we received! More

We put a $1,000 deposit on a used Chrysler that was represented to us as a very clean, low-mileage vehicle in great condition. Unfortunately, our experience changed significantly once we insisted on ha represented to us as a very clean, low-mileage vehicle in great condition. Unfortunately, our experience changed significantly once we insisted on having the vehicle independently inspected. When we first visited, the vehicle was on a lift having brake work performed. During the sales process, everyone was friendly, and we were repeatedly told how clean the vehicle was and that it had gone through the dealership’s thorough inspection process. After placing our deposit, I explained that I wanted to take the vehicle on the freeway and have an independent pre-purchase inspection completed. The salesperson seemed resistant to that idea and emphasized that their technicians had already inspected it. I was even offered the opportunity to speak with one of their mechanics if that would make me feel more comfortable. I still insisted on an independent inspection. I specifically explained that finding some issues would not necessarily be a deal breaker. We simply wanted to know about them before paying another $189 for an inspection and before completing the purchase. I directly asked whether there were any known issues we needed to know about and was told there were not. The independent inspection found grease leaking from two inner CV axle boots, along with seepage around a drivetrain component. The vehicle was also approaching several recommended maintenance services. Based on the inspection findings and the maintenance coming due, our research indicated that we could soon be facing approximately $2,500–$3,000 in repairs and service. I sent the inspection report and photographs to a manager and asked to have a reasonable conversation about the findings. At that point, the friendliness seemed to disappear. Despite the vehicle having supposedly passed a thorough dealership inspection, they would not offer even $200 toward the CV axle issue or any of the upcoming work. We were told, in effect, that there was too much interest in the vehicle for them to make an accommodation. We were even led to believe by the manager that his costs to make the repair is the same as ours. Having spent 5 years in a repair shop, and having an MBA, I know how misleading this type of tactic truly was. My biggest concern was not simply that a used vehicle needed maintenance. Used vehicles often do. The problem was that we repeatedly asked about its condition, were assured that there were no issues, and felt discouraged from obtaining the independent inspection that ultimately uncovered them. We did receive our deposit back, but we cannot get back the time, inspection cost, travel, and energy we invested. We live more than an hour away and made this trip multiple times believing the dealership’s representations about the vehicle. The lesson from our experience is simple: regardless of how clean a vehicle is said to be or how thorough the dealership says its inspection was, get an independent pre-purchase inspection. Had we relied solely on what we were told, we may have purchased this vehicle without knowing about these concerns. More

Will Hartman was the BEST person that provided me every detail on my car status. Thank you for your expertise service!! detail on my car status. Thank you for your expertise service!! More

The customer service was excellent and the representative was pleasant to work with and was knowledgeable about all of the different services performed on my vehicle. I was pleased with the complimentary car was pleasant to work with and was knowledgeable about all of the different services performed on my vehicle. I was pleased with the complimentary car wash. The atmosphere was welcoming and the surroundings were pleasant. Great job! Thank you. More

Everyone was very nice and explained everything very well! They were finished so fast and even asked if I wanted a free car wash. Great, friendly service. well! They were finished so fast and even asked if I wanted a free car wash. Great, friendly service. More

Quick and smooth process. Appreciate the transparent and clear communications. Thank you, Brad, Chris, Mason! Appreciate the transparent and clear communications. Thank you, Brad, Chris, Mason! More

Chase was very helpful and made the experience easily understood and remained accessible throughout. The repairs were finished correctly and on time, I appreciate Chase explaining the timeframe and coord understood and remained accessible throughout. The repairs were finished correctly and on time, I appreciate Chase explaining the timeframe and coordinating a ride to and from the dealership. That was also a great experience. I was also checked out very quickly and scheduling was very easy. Thanks More

Issue was “resolved” but check engine came back on the next day. Had to schedule another appointment. next day. Had to schedule another appointment. More

The waiting area was very nice, and my car was finished sooner than expected! Very nice dealership. sooner than expected! Very nice dealership. More

Walked in for my appointment, was greeted by the staff and Luke took great care of me answering my question and helping me learn about my new vehicle. Great Service!!! and Luke took great care of me answering my question and helping me learn about my new vehicle. Great Service!!! More