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Germain Volkswagen of Westerville

Westerville, OH

Overview
Employees
Reviews
Vehicles
4.6
47 Reviews
Thank you for choosing Germain Volkswagen of Westerville as your automotive partner. With our exceptional inventory of new Volkswagen vehicles, competitive auto financing options, and expert service center, we are committed to exceeding your expectations and providing a memorable car buying experience. Visit us in Westerville, OH, to explore our showroom, meet our friendly team, and discover the joy of driving a Volkswagen. Start your journey by contacting us today!
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50 Polaris Parkway

Westerville, OH

43082

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Showing 47 reviews

June 26, 2026

Will Hartman was the BEST person that provided me every detail on my car status. Thank you for your expertise service!! More

by LISADALTONROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mykohl Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kashif is always there to provide me with assistance.
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Jun 26, 2026 -

Germain Volkswagen of Westerville responded

We’re thrilled Will could keep you informed throughout your Tiguan’s service. Thank you for highlighting his expertise and awarding us five stars!

June 24, 2026

The customer service was excellent and the representative was pleasant to work with and was knowledgeable about all of the different services performed on my vehicle. I was pleased with the complimentary car More

by ACKCR7498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Germain Volkswagen of Westerville responded

We’re glad our team could offer knowledgeable service for your Volkswagen Tiguan and that you enjoyed the complimentary car wash. It’s wonderful to hear the atmosphere felt welcoming and you found our representative pleasant to work with. We appreciate your feedback and look forward to assisting you again.

June 23, 2026

Everyone was very nice and explained everything very well! They were finished so fast and even asked if I wanted a free car wash. Great, friendly service. More

by LBEASLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2026 -

Germain Volkswagen of Westerville responded

Thank you for trusting us with your Volkswagen Atlas service. We’re glad our team explained everything clearly and finished quickly, and that you enjoyed the complimentary car wash. We look forward to helping you again.

June 21, 2026

Quick and smooth process. Appreciate the transparent and clear communications. Thank you, Brad, Chris, Mason! More

by KELLY.SMJD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cochems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Mulford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Germain Volkswagen of Westerville responded

We’re happy you found our process quick and smooth. Thanks for recognizing the clear and transparent communication from Brad, Chris and Mason. Enjoy your Lincoln and let us know how we can help in the future.

June 21, 2026

Chase was very helpful and made the experience easily understood and remained accessible throughout. The repairs were finished correctly and on time, I appreciate Chase explaining the timeframe and coord More

by JREEDROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykohl Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2026 -

Germain Volkswagen of Westerville responded

Thank you for sharing your experience with service on your Volkswagen Jetta. We’re glad Chase clarified the repair timeline, arranged transportation, and made scheduling and checkout easy. Let us know if there’s anything more we can do for you.

June 19, 2026

Issue was “resolved” but check engine came back on the next day. Had to schedule another appointment. More

by jhenthorne0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mykohl Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

Germain Volkswagen of Westerville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

June 17, 2026

The waiting area was very nice, and my car was finished sooner than expected! Very nice dealership. More

by nanette725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykohl Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2026 -

Germain Volkswagen of Westerville responded

It’s great to hear our waiting area met your needs and that we completed service on your Volkswagen ID.4 quicker than expected. Mykohl and our team appreciate your kind words and look forward to assisting you again.

June 13, 2026

Walked in for my appointment, was greeted by the staff and Luke took great care of me answering my question and helping me learn about my new vehicle. Great Service!!! More

by CALL91112006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cochems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

Germain Volkswagen of Westerville responded

Thank you for sharing your experience. We’re pleased Luke could answer your questions and guide you through your new Volkswagen. We look forward to assisting you again.

June 13, 2026

Thank you for working with me to provide a great Jeep for our twins. We appreciate it. More

by Chad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Harris
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Jun 13, 2026 -

Germain Volkswagen of Westerville responded

We’re delighted we could help you find the perfect Jeep Wrangler for your twins. Thank you for your kind words and for choosing us.

June 11, 2026

service guy explained what was being done. service was quick. I need 5 more words More

by TOPOLT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2026 -

Germain Volkswagen of Westerville responded

We’re glad Will kept you informed during the quick service. Thanks for trusting us with your Volkswagen. Wishing you safe travels until next time.

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