Germain Volkswagen of Westerville

Very helpful during all of my service visits I have had at this store in the past year. at this store in the past year. More

Good range of options and kind customer relations were key elements for me in the interaction with Germain team. key elements for me in the interaction with Germain team. More

Very knowledgeable and understanding of wants and needs. Showed compassion and empathy for my families situation and helped us every step of the way! Showed compassion and empathy for my families situation and helped us every step of the way! More

I recently purchased a vehicle from Volkswagen of Westerville and couldn’t be happier with the experience. Billy Harris and Ben Arnoff did an absolutely tremendous job. They made this the easiest Westerville and couldn’t be happier with the experience. Billy Harris and Ben Arnoff did an absolutely tremendous job. They made this the easiest and most pleasurable car‑buying experience I may have ever had. They were professional, knowledgeable, and straightforward, making the entire process smooth and stress‑free. Outstanding service from start to finish. Thank you! More

Bought four tires online from VW for Tiguan and scheduled installation. VW special was Buy 3 Get 1 for a $1. I arrived and they didn't have my appointment. Said there is often a disconnect between VW.com and installation. VW special was Buy 3 Get 1 for a $1. I arrived and they didn't have my appointment. Said there is often a disconnect between VW.com and their dealership. They'd work me in. Also schedule 4-wheel alignment at $180. They told me that my car would require $360 alignment bc calibrations. Then they told me they couldn't honor the 3/$1 offer. So, no tires, no service and no more a customer. More

Worst experience dealing with a lemon claim would not recommend Volkswagen or this dealership. Paid over $540 a month for enterprise rentals and subpar loaners for almost 4 months. recommend Volkswagen or this dealership. Paid over $540 a month for enterprise rentals and subpar loaners for almost 4 months. More

I feel that Mr. Will was an awesome Customer Service person. He made me feel so good any questions that I have even if it was corky when he understood what I was sayi Will was an awesome Customer Service person. He made me feel so good any questions that I have even if it was corky when he understood what I was saying I’m 63 years old. I’ve been at your facility so many times he’s one in the best person that I feel comfortable with, not saying that everybody else is not, but he is pretty xxxx awesome. I hope to see him again in the near future great job, Mr. Will. even when I came back because my tire light came on he laughed at each other and knew he would be able to take care of thisa More

Knowledgeable, made purchase simple and quick. Patient! Experienced. Fabián was an extreme pleasure to work with would recommend him again and again! Patient! Experienced. Fabián was an extreme pleasure to work with would recommend him again and again! More

The dealership was clean and the employees were very friendly and professional. Comfortable waiting area. friendly and professional. Comfortable waiting area. More

I inquired online about a vehicle and was linked up with Octavio. He pulled some strings to have the vehicle completed out of services to take a look and test drive. He was extremely patient and understandi Octavio. He pulled some strings to have the vehicle completed out of services to take a look and test drive. He was extremely patient and understanding with my long decision making process and stayed after hours to help complete the purchase process. Not only did it feel like I was on my own timeline, but he was able to carry a genuine conversation that didn’t feel forced or “salesman-like”. Octavio is knowledgeable on vehicles he is selling, but more importantly he brings a human element to the interaction. I can attest that he is able to put himself in the shoes of the buyer and give clients what they need. More