Germain Volkswagen of Westerville

I brought my 2024 VW Atlas to Germain Volkswagen of Westerville on March 9th and didn’t get it back until April 3rd. The experience was a masterclass in how NOT to run a service department. Zero Com Westerville on March 9th and didn’t get it back until April 3rd. The experience was a masterclass in how NOT to run a service department. Zero Communication: I was never given a timeline. Every update I received over the course of nearly a month only happened because I called them. No Support: My car sat there for weeks while they waited for parts and "specialists," yet they never once offered a loaner vehicle or any way to mitigate the massive inconvenience. Zero Quality Control: This is the most unbelievable part. When I finally picked up the car and got it home, I realized the entire glove box was MISSING. They literally handed me the keys to a new car with a hole in the dashboard and didn’t notice. I had to drive back just to have them put the interior of my car back together. It is clear they do not perform final inspections or value their customers' time. If you value your vehicle and your sanity, take it somewhere else. The service department manager, Jared, was sympathetic and apologetic after all of this. It is a shame it took so long to make contact with him and that the issues were not raised to his attention sooner. I appreciated the conversation I had with him at the very end. More

Mason was awesome to work with! Great Dealership! Very prompt made the process easy! Thank you! Great Dealership! Very prompt made the process easy! Thank you! More

The whole experience was wonderful! We worked with Octavio, who was not only super friendly and personable, but very helpful during the whole process. The finance team was also amazing We worked with Octavio, who was not only super friendly and personable, but very helpful during the whole process. The finance team was also amazing and understanding, helping us stay within our budget, which was very important to us. More

These guys are the Dream Team when it comes to buying a car! No pressure just to make a sale. They want you to get what YOU want! Fabian is Fab! He goes above and beyond to make sure you are satisfied. Ev car! No pressure just to make a sale. They want you to get what YOU want! Fabian is Fab! He goes above and beyond to make sure you are satisfied. Even on his day off he sent an email for me! Awesome James the “finance guy” lives up to his title! Service Department Olivia is absolutely outstanding! Then there is Shiloh, not part of my auto deal at all, but probably one of the sweetest people I’ve ever met in my life! They are all focused on one thing… making sure their customers are happy and that they feel welcome and valued. You are not a dollar sign here, you are treated like a long lost friend and are welcomed by everyone! I love my 2024 Jetta and as long as Fabian continues to sell cars, he has a customer for life! I can’t say enough good things about Germain VW in Westerville (even the restroom is spotless) and if I could give them all a thousand star rating I would do it! Thank you Fabian, James, Olivia, Shiloh, Christian, Ricky for making this a great experience! Germain VW has a fantastic team and should be extremely proud of them! More

Check in experience went fine. I was received well. I was informed of the services and the cost of the needed services to myVW. The wait went fine. So far my Experience with a VW h I was received well. I was informed of the services and the cost of the needed services to myVW. The wait went fine. So far my Experience with a VW has been Very Good!! More

Met with Sales Consultant Shiloh Turner earlier this evening. He was incredibly courteous, knowledgeable and respectful of my time. Performed a walk through as well as a meaningful test drive. I h evening. He was incredibly courteous, knowledgeable and respectful of my time. Performed a walk through as well as a meaningful test drive. I highly recommend Shiloh when considering your next new or pre-owned vehicle from Germain Volkswagen of Westerville. More

I'm an older woman on the quest for a good used car after mine died. Lots of work to do the search and a bit of woe at the pressure of getting a good car as quickly as possible and at dealing with dealership mine died. Lots of work to do the search and a bit of woe at the pressure of getting a good car as quickly as possible and at dealing with dealerships! I saw a Honda HRV advertised that was the car for me What frosting on the cake walking in this dealership. My salesperson Jacob was awesome! He put me at ease and was super in answering my many questions. No pressure at all and a real understanding of woman my age and this purchase was to be my last car. I snapped up a great deal and really enjoyed my time including with James in Finance who was also wonderful. Engaging, patient and knowledgeable. This dealership was the best customer service experience I have had in my life! I really needed and totally enjoyed the customer care I received..thank you!! More