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Gerry Lane Chevrolet
Baton Rouge, LA
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 216 reviews
June 29, 2022
My fiance and I brought our vehicle in to have a check engine light diagnostic and repairs done so we could pass state inspection...5 times we brought it back to them because the light never stopped comin engine light diagnostic and repairs done so we could pass state inspection...5 times we brought it back to them because the light never stopped coming back on. Charged us three separate times that added up to thousands of dollars and obviously, the work was never done , they installed malfunctioning parts, or they have a bad diagnostics computer. The mechanics don't know what they are doing. We took lyft cabs back and fourth which amounted to over 120 bucks. We missed work to accommodate their repeated add on nonsense. We actually stayed in the lobby twice all day waiting . We simply wanted to pass inspection. The truck was running fine, but in an attempt to terminate the check engine light we chose a major dealership in order to have quality, honest work performed. That is not what we received. We have notified the BBB and are seeking a refund as this is a totally unethical way to do business. More
by melvinhasselbeck1972
Employees Worked With
Craig poche
Helpful June 26, 2022
Even though because of how things are going with the market these days we eventually got our Blazer. We are very pleased with the vehicle and how Diane our sales person walked me through all the new gad market these days we eventually got our Blazer. We are very pleased with the vehicle and how Diane our sales person walked me through all the new gadgets in my new car. I will definitely recommend Diane to anyone who is looking for a car. I have always loved Chevrolets and will continue to use Gerry lane for any future purchases. More
by love10r
Employees Worked With
Diane Trask
June 20, 2022
Very professional experience overall. From the convenience of making an appointment for service, to the the prompt greeting and technology assisted system for processing the maintenance v From the convenience of making an appointment for service, to the the prompt greeting and technology assisted system for processing the maintenance visit. I was in and out very quickly. Service technician ran down and printed some information I requested from the parts department even though my request wasn’t related to the service I had come in for. Everyone involved was pleasant and professional. More
by Dave
Employees Worked With
Rose
June 11, 2022
All around excellent customer service! We went to 9 dealerships prior and they couldn’t make anything happen. Here they got us the vehicle we needed at the note we needed. Dorian was an ex We went to 9 dealerships prior and they couldn’t make anything happen. Here they got us the vehicle we needed at the note we needed. Dorian was an excellent salesman! He weighed all options to make sure we got the best bang for our buck without trying to push more on us than we could handle. They brought our kids popcorn and offered drinks as well so they were very comfortable. Highly recommended! More
by Jonathan Clark
Employees Worked With
Dorian
May 17, 2022
Sales managers were great and extremely supportive to sales people and customers. They made buying a car fun. They were honest and gave me a great deal. sales people and customers. They made buying a car fun. They were honest and gave me a great deal. More
by jbpapillion
Employees Worked With
Hilliard and Lawerence Williams
May 12, 2022
If your in the market, talk to my friend Kenny Robinson at Jerry Lane. He makes the experience easy and painless. If he can’t get you what you want it’s because you really didn’t want it. Plus he’s a veter at Jerry Lane. He makes the experience easy and painless. If he can’t get you what you want it’s because you really didn’t want it. Plus he’s a veteran and who is more deserving of earning your business besides a decorated vet!!! The finance department is not pushy and the GM Johnathan is top notch, you won’t find better customer service anywhere else. More
by 0.sleuths-deny
Employees Worked With
Johnathan Moore, Kenny Robinson
