Gervais Ford

Excellent Experience! We had a fabulous experience with this dealership and its staff. They made the process very easy and we felt that we were dealt with very fairly. We had a fabulous experience with this dealership and its staff. They made the process very easy and we felt that we were dealt with very fairly. More

Went above and beyond The service center at Gervais, especially Mike Gervais, went above and beyond to ensure our Explorer was safe for our family's everyday use. Thanks The service center at Gervais, especially Mike Gervais, went above and beyond to ensure our Explorer was safe for our family's everyday use. Thanks Gervais Ford! More

Attentive staff The whole experience made me feel like I was buying a truck from my own family. John Toomey answered my every question and I asked lots of them. i wil The whole experience made me feel like I was buying a truck from my own family. John Toomey answered my every question and I asked lots of them. i will purchase from this dealership in the future. I really appreciated the hand shake and hello from John Gervais the day I took delivery of my Truck. More

Too expensive and should have had recall part in stock Booked service over a week in advance for simple oil change and recall fix for airbag on my 2014 Mustang. Oil change seemed expensive and they had my Booked service over a week in advance for simple oil change and recall fix for airbag on my 2014 Mustang. Oil change seemed expensive and they had my car for 2 days since they didn't have part in stock for recall work. They should have ordered it ahead of time knowing I was coming in. More

Outstanding Customer Service Mike is exceptional - he is always friendly, courteous and helpful. His first priority is the customer. When Mike does not have Saturday duty - Lou p Mike is exceptional - he is always friendly, courteous and helpful. His first priority is the customer. When Mike does not have Saturday duty - Lou provides outstanding service. More

Service was good extended service plan was not explained to When I purchased the truck I purchased an extended service plan but not explained how it works which was different than how I thought it worked I spen When I purchased the truck I purchased an extended service plan but not explained how it works which was different than how I thought it worked I spent 1395 dollars for nothing. More

Not the level of service I expected Not everything was completed as requested, paperwork was not given, and they were suppose to call me the next day to make an appointment it was not Not everything was completed as requested, paperwork was not given, and they were suppose to call me the next day to make an appointment it was not done. More

Purchase of Explorer My husband has bought many trucks from this dealership. I have bought several vehicles from this dealer. Gervais Ford is a dealership that you will fi My husband has bought many trucks from this dealership. I have bought several vehicles from this dealer. Gervais Ford is a dealership that you will find to be very honest. They have always been very fair and are very willing to take the time to answer all questions. Buying a vehicle is not always a pleasant experience but Gervais Ford makes the experience as pleasant as possible. More

Devens Fleet repairs From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were t From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were taken care of and kept up to date during the service process. More

no hassle Sold me a leftover truck at an AWESOME price and gave me an even more AWESOME trade in value. John Delaney was pleasant to work with and did more for Sold me a leftover truck at an AWESOME price and gave me an even more AWESOME trade in value. John Delaney was pleasant to work with and did more for me than expected. More