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265 Reviews of Gervais Ford - Service Center
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November 14, 2016
Courteous and friendly customer service. I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being per I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being performed on your vehicle. They only one issue I have is with Quick Lane. I realize it can be very busy at times, however it is frustrating when an oil change can take up to 2 hrs wait time. Not sure if this is an issue with the dealership itself, or the Ford Quick Lane program. I don t expect to be in and out in record time, I just feel a couple of hrs or so is way too long for basic service work. Other than that, it is always a great experience. More
by DEUCE350
Verified CustomerEmployees Worked With
November 10, 2016
Careless work that took too long Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things to get done so went to leave anyways, until I was pulling out and the car was vibrating and brakes were not working properly that I almost was in an accident. Turned around to go back, turns out the tech left something loose or unplugged, which "happens every time" I was told. Thank gosh I wasn't in an accident! I would have definitely taken it to court. Also, asked for my tires to be filled and that was not done, but yet they were rotated. More
by ndurno425
Employees Worked With
November 08, 2016
QuickLane quick state inspection! Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our th Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our three vehicles. More
by jen.jon
Employees Worked With
September 25, 2016
You have been there for me since 2011 In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Re In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Regular Service. The workmanship is great and all questions are answered in a pleasant and thorough fashion. More
by Cambridge59
Employees Worked With
Other Employees :
Dean and a woman who is also very helpful in Quick lane re the two most recent I have worked with.
January 27, 2007
I purchased a used - but steill under warranty - Ford from another dealer, and brought it to Gervais for warranty service on two occasions. In both instances, I dealt with knowledgable folks, and the wor from another dealer, and brought it to Gervais for warranty service on two occasions. In both instances, I dealt with knowledgable folks, and the work was done promptly and well. I intend to continue to use Gervais for service and parts. More
by Steamer102
