Gervais Kia

Satisfaction at Gervais Sales Rep. ( Christian ) was a good listener. Interested in learning what we wanted NOT in selling us something dealership wanted to get rid of. Sho Sales Rep. ( Christian ) was a good listener. Interested in learning what we wanted NOT in selling us something dealership wanted to get rid of. Showed us closest car to what we wanted. Presented reasonable price, reasonable offer for trade in. ( We had done research & knew what " reasonable would be ). We made modest modifications in offer & they were soon accepted. Very different atmosphere from other dealerships we'd visited. We were well treated from start to finish. Bob Miner, Billerica More

parts dept not helpful Asked parts manager for a full wheel and tire to use in my 20014 kia forte as a spare ( because they don't come with one ) insisted that it wouldn't' Asked parts manager for a full wheel and tire to use in my 20014 kia forte as a spare ( because they don't come with one ) insisted that it wouldn't' t fit and acted like I was just a stupid woman. So talked me into a doughnut then when I mentioned that the windshield wiper on the passenger side didnt clear the whole side he first said it should have been a size 14 instead of a 13 but that was too long on the other side. So I asked him if all Kias were like this answer was " I guess so " Not happy with the attitude. Everybody was friendly when I bought the car but the service needs work. More

Cadenza I had a great experience with leasing my Cadenza at Gervais Kia. Frank and Rich were very friendly and professional to work with through the entire p I had a great experience with leasing my Cadenza at Gervais Kia. Frank and Rich were very friendly and professional to work with through the entire process. More

MeNotYou Went there on a whim. Great customer service. Loved my sales lady. Clean and shiny showroom. A very easy process in purchasing my new car. Went there on a whim. Great customer service. Loved my sales lady. Clean and shiny showroom. A very easy process in purchasing my new car. More

My experience with Kia Great professional and friendly service. Always a job well done. I always receive a friendly call to remind me to bring my car in for service. Great professional and friendly service. Always a job well done. I always receive a friendly call to remind me to bring my car in for service. More

2011 Optima intermittent AC problem I brought my 2011 Optima to the Gervais service department without having an appointment since the AC problem was intermittent. I was near the dealer I brought my 2011 Optima to the Gervais service department without having an appointment since the AC problem was intermittent. I was near the dealership and the problem started. I left the car running while went into the service department and saw Ralph. He immediately had a service tech look at the car and decided that they needed to keep the car overnight. They even gave me a ride home. They had to order the part so I got my car back. A couple of days later, Ralph called and said the part was in. My wife brought the car to them, they gave her a ride home. When the car was done (same day), they called and sent someone to picker her up and we had the fixed car back. All this to say the service was prompt, friendly and awesome. More

40k work performed Work was done as scheduled in a timely way. Service manager was friendly and helpful. Waiting area was comfortable and nicely located near the servi Work was done as scheduled in a timely way. Service manager was friendly and helpful. Waiting area was comfortable and nicely located near the service department. More

Voluntary Service Campaign / Oil Change / Tire Rotation / Rr Ralph is an excellent service manager - the work was done time;y, efficiently, and he explained what was done and the results of the checkup! Ralph is an excellent service manager - the work was done time;y, efficiently, and he explained what was done and the results of the checkup! More

Love my 2014 Kia Forte! My previous vehicle was getting up there in mileage (almost 300,000), so my boyfriend took me to Gervais Kia to look at what they had to offer. We me My previous vehicle was getting up there in mileage (almost 300,000), so my boyfriend took me to Gervais Kia to look at what they had to offer. We met salesman Christian Fletcher and checked out the Optima and the Forte. I was apprehensive about purchasing a new vehicle and my boyfriend can be rather difficult when it comes to negotiating a deal, so we were probably not the easiest customers to deal with but Christian was great and the next day I was able to drive home my new 2014 Kia Forte. Christian helped me figure out all my options and decide which one was best for my needs/budget. He even handled my difficult negotiator and we both left very happy with our experience at Gervais. I would highly recommend them for your next vehicle purchase. More

Our salesman Frank was wonderful and took care of everything Frank the salesman was wonderful and took the time to make sure all went smoothly. My son bought an SUV from them and recommended them to me. We are Frank the salesman was wonderful and took the time to make sure all went smoothly. My son bought an SUV from them and recommended them to me. We are both very happy with our purchase and will continue recommending them to our friends. More