Gervais Volkswagen - Service Center

Helped me out of a jam. Helped out of a jam Car was leaking coolant and was astounded to learn that the water pump had failed. This is the 4th water pump in this car, i Helped out of a jam Car was leaking coolant and was astounded to learn that the water pump had failed. This is the 4th water pump in this car, including the original. Naturally, this had nothing to do with your service group. I thought the service was good and the car ran perfectly after I picked it up Many thanks to Bill and the service tech who did the actual repairs More

Great staff Man who helped me was friendly and informative. Building was under construction but still looked very clean and nice. Free coffee is always a plus! Man who helped me was friendly and informative. Building was under construction but still looked very clean and nice. Free coffee is always a plus! More

Work done as required or The service manager explained exactly what was needed. The work was done at the price quoted. The car is riding much better after the work was done The service manager explained exactly what was needed. The work was done at the price quoted. The car is riding much better after the work was done m More

Service was excellent. Bill was very helpful . I would recommend this dealership to all who want excellent service, my car was done on time and all work was was excellent. Bill was very helpful . I would recommend this dealership to all who want excellent service, my car was done on time and all work was done properly More

Outstanding service Gervais VW provided the most courteous, knowledgeable and professional service one could ask for. I highly recommend Gervais VW for all your future a Gervais VW provided the most courteous, knowledgeable and professional service one could ask for. I highly recommend Gervais VW for all your future automotive needs. More

Diagnostics Bill was very thorough in explaining to us what was wrong with our VW Passat. I could tell his knowledge of the cars you are selling was in depth. Bill was very thorough in explaining to us what was wrong with our VW Passat. I could tell his knowledge of the cars you are selling was in depth. More

Software update to Alltrack What a wonderful experience! I sent an email to the GM "Bobby" My Bluetooth in my new 2017 AllTrack stopped working, he responded to me on his day o What a wonderful experience! I sent an email to the GM "Bobby" My Bluetooth in my new 2017 AllTrack stopped working, he responded to me on his day off... he booked me a service appointment, all I needed to do was show up. I showed up just before 2pm they took me right in "No Waiting" the whole sales and service team was so hospitable, I didn't feel like I was bringing my car in for service, but was visiting some great friends. As a long time Customer Service Manager, this is what I call "Customer Service"!!! After the Diesel mess I truly did not plan to buy another VW, I'm glad my son talked me into going to Gervais, they changed my mind!!!!!!!!!! More

Spectacular Service So impressed by the service department at Gervais!! Could not have felt more cared for. Very professional. Carefully explained what they were going to So impressed by the service department at Gervais!! Could not have felt more cared for. Very professional. Carefully explained what they were going to do with the car. Everything was handled perfectly -- and, when i picked the car up? They'd washed it. Gerais has earned my loyalty. Will never bring my Passat anywhere else. More