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Gervais Volkswagen - Service Center

Lowell , MA

4.5
245 Reviews

245 Reviews of Gervais Volkswagen - Service Center

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September 03, 2024

Great experience. I would defiantly give you my business again. Best experience ever... thank you More

by barter.mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Service was booked online for 20,000 miles found out that is no longer covered so they did the 30,000 mile check up. It was quick and easy More

by misserikasouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Kevin was a great partner in getting to the right decision. They understood what I wanted and tried to meet where I was More

by maa2lparte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

The staff is always professional and kind. I love it there. The staff makes sure that they keep you informed about everything they are doing to the car. They were straightforward and did not t More

by leahbonbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Great customer service as well as easy approval process over email. Service rep was great to deal with. More

by cote0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Norbonne
August 16, 2024

Everybody that helped me there was super nice and made this process super easy I'm a huge car fan and left to modify cars also and everyone there appreciated that More

by zanakosspiros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
August 12, 2024

i asked for tire rotation and paid the service and just found out from my wife who drives this car that tires were not rotated,i live a 35 minutes from dealer and this is an inconveneince More

by dboucher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
August 08, 2024

Excellent experience at Gervais VW. Everything from scheduling, to drop off, to pickup was seamless. More

by amyhegerrdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos
August 05, 2024

Keith James did a very thorough service, and software update on my 2024 vw atlas. More

by rick@autoengineering.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith James
August 03, 2024

The building is too small. There are not enough bathrooms, and the waiting area is too small. The service manager is friendly, knowledgeable, and caring. More

by MusicDrivin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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