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Gervais Volkswagen - Service Center

Lowell , MA

4.5
245 Reviews

245 Reviews of Gervais Volkswagen - Service Center

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July 30, 2024

Everything went very smoothly and everyone was very knowledgeable, clean environment, very quick service and I received my car quicker than expected More

by jmrob69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
June 14, 2024

The staff and team from the front desk to the service techs are always very friendly and helpful. More

by daniel.sw15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch and Marco. Great!
June 14, 2024

Very pleasant dealing with the guys in the office. And thanks to the shop guy who fix my license plate for me! More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Office guys
June 10, 2024

Working with Kevin Dunn was excellent, he made working with him and making a deal quick, easy and flawless. Thank you! More

by lrooney1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Lilliana is the best! Always takes care of me and gets my car done for when i need it. More

by Jessie Desforges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Work was done fine, but they scraped rear corner bumper of my suv and never bothered to notify me. I am sure it was scraped during service in their very tight space. Since the vehicle was parked face out, More

by gignesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Did not install my mudflaps correctly. 1 screw per mud flap. Didn't clean well. More

by Clinera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liliana Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

I've had several visit's ,for the three Passat's. Each and every time I was met with a cordial and friendly attitude. ' More

by leonard.rapone1942@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Prompt friendly service, above and beyond the norm. .I would deal with and recommend them to anyone looking for quality and honesty More

by grleb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Everyone is very friendly sometimes the wait time can a little long for an oil change and tire rotation back service as the car was brand new More

by gerryland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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