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Gettel Genesis of Lakewood

Bradenton, FL

Overview
Employees
Reviews
Vehicles
4.2
72 Reviews
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5921 East Sr 64

Bradenton, FL

34208

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Showing 72 reviews

December 17, 2023

This is my 3 rd Genesis very happy with service and staff at Gettal . Sevice department also great ! More

by Docbob6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Moulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Flynt Johnson
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Dec 17, 2023 -

Gettel Genesis of Lakewood responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jay Alexander General Manager

Helpful
November 15, 2023

I was satisfied with my visit and the service and staff were excellent would recommend to family and friends keep up the good work guys and gals More

by CBS62@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike n/a service advisor
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Nov 16, 2023 -

Gettel Genesis of Lakewood responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gettel Genesis of Lakewood. Jay Alexander General Manager

Helpful
November 10, 2023

Even though the dealership is under major construction the service team comes through every time and in all ways! Very pleasant to deal with and they actually care about their customers. (Something other More

by hlb2461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

hlb2461 responded

You folks are top notch! You make every effort, and then some, to take care of your customers wants and needs. You do it all with a smile and kind words. Mark is the best service advisor I’ve ever encountered! He goes above and beyond! Even if Genesis wasn’t the best automobile built….I’d still have to find a way to use the service department! Thanks Mark and team at Gettel Lakewood’

Nov 12, 2023 -

Gettel Genesis of Lakewood responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gettel Genesis of Lakewood, we look forward to having you as one of our valued customers for many more years to come! Jay Alexander General Manager

Helpful
October 28, 2023

Good quick service that took care of our issues promptly and with good customer service More

by rhromyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis service writer
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Oct 28, 2023 -

rhromyak responded

Na

Oct 30, 2023 -

Gettel Genesis of Lakewood responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jay Alexander General Manager

Helpful
October 19, 2023

Genesis manager is very unprofessional. When I booked I requested a loaner vehicle. Upon arrival there was no loaner. Wasted total 1 hour of driving for nothing. Took my sedan in for ABS li More

by MELRN84
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Oct 19, 2023 -

Gettel Genesis of Lakewood responded

I'm sorry to hear about your experience. Please call me to discuss your situation. Jay Alexander General Manager 941-348-1207

Helpful
September 17, 2023

Mark Phillips was very accommodating so that we could get our GV80 in for service before we took a vacation involving many miles. Mark is very thorough, professional and friendly. The service department hand More

by TBERG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Gettel Genesis of Lakewood responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mark delivered such a great experience! Jay Alexander General Manager

Helpful
September 17, 2023

Everyone was pleasant and accommodating. While the wait time for my GPS to update was longer than expected, I didn't feel like I had been forgotten. More

by ecuyler1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Mgr - Greg Bowers went out of his way to check on progress of my car and kept me updated.
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Sep 18, 2023 -

Gettel Genesis of Lakewood responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gettel Genesis of Lakewood. Jay Alexander General Manager

Helpful
September 01, 2023

We had a couple issues now solved no problems now. Hence the highest rating. So we are very pleased. Chad was very helpful in solving our issues. Love the vehicle. More

by gdeible
Recommend Dealer
Yes
Employees Worked With
Chad.
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Sep 03, 2023 -

Gettel Genesis of Lakewood responded

It's great to hear that Chad was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gettel Genesis of Lakewood! Jay Alexander General Manager

Helpful
August 29, 2023

Professional service. We love Gettel gave us the best loaner and our car was returned immaculate More

by ilenepatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Allen
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Aug 30, 2023 -

Gettel Genesis of Lakewood responded

Thank you for taking the time to share your feedback with us. Mark, Kevin, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jay Alexander General Manager

Helpful
August 21, 2023

Disorganized, poor communication, poor service experience. Disappointing will not deal with the Lakewood dealership ever again. More

by robmyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 29, 2023 -

Gettel Genesis of Lakewood responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Rob, please feel free to contact me directly or let me know the best way to contact you and I will reach out. We'd love to get to the bottom of this and turn things around for you. Jay Alexander General Manager 941-348-1207

Helpful
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