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Gettel Genesis of Lakewood

Bradenton, FL

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73 Reviews
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5921 East Sr 64

Bradenton, FL

34208

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Showing 73 reviews

June 22, 2022

Thought interior was to be cleaned and vacuumed but nothing was done on inside - we have the Butler package. Not satisfied this time - 1st time was great. More

by southdec
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
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Jun 28, 2022 -

Gettel Genesis of Lakewood responded

Thank you for taking the time to rate your recent service appointment. I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. We appreciate your business and hope to prove our commitment on your next service visit.

June 08, 2022

My appointment and service was done in a professional and efficient manner. Communication was great. More

by AJ2T
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
Report | Print
Jun 11, 2022 -

Gettel Genesis of Lakewood responded

Thank you for sharing your experience with us! Making sure that our customers are well taken care of is our top priority. We are so glad to have you part of our Gettel family.

June 07, 2022

Mark was excellent and patient with an old man with a beautiful G90 car. I drove it home and it looked beautiful. Thanks again for the good work. Tom Smith More

by ELLENMSZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
Report | Print
Jun 11, 2022 -

Gettel Genesis of Lakewood responded

We are so glad to hear about the positive experience you had at our dealership! Customer service is our #1 priority, so it is great to hear that you are satisfied.

June 05, 2022

Professional and prompt , answered all my questions and concerns, very friendly and helpful and encouraged me to purchase a new Genesis, since he knew how much I love the brand More

by Mhurley328
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
Report | Print
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

Thank you for your response to the survey. It means a lot to hear from our customers. We work very hard to continue to keep our customers trust and will be looking forward to seeing you at your next visit.

June 05, 2022

Everything was done in a professional matter. Car was serviced on time and the service manager reviewed what was accomplished and I was on my way. More

by BLN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Phillips, Michael Schreffler
Report | Print
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

We appreciate you for taking a moment to provide valuable feedback on your recent service experience. Your comments are very important to us. It will be our pleasure to work for you again in the future.

June 04, 2022

Head car towed in, right rear flat tire, have insurance on the tires and wheels, tire was replaced all services completed next day excellent work by Lakewood Genesis thank you Mark More

by BKLEEBAUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
Report | Print
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

Our team appreciates the nice review! We always try and provide the best service possible. Thank you for your business and we look forward to your next visit.

May 30, 2022

Maintenance and repairs were completed quickly and priced reasonably. They also made me aware of upcoming items to be addressed. More

by 5strypa7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Schreffler
Report | Print
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

We appreciate your business and your feedback. Our Team will be here to serve all your future automotive needs. Happy Driving!

May 26, 2022

We want to thank Mark Phillips at Gettel for taking care of our G90 and GV80. A gentleman and very knowledgeable person. More

by DD&DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
Report | Print
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.

May 14, 2022

The sales person and finance person did a good job, however the dealership doc fees are twice the state average and approximately 3 times the national average. They do not operate as a buissiness that More

by dburdrick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cas Dean, Caitlin Gray
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May 31, 2022 -

Gettel Genesis of Lakewood responded

Please feel free to contact me at 941-747-9262. I would like to talk to you about your visit. We strive everyday for a great experience and always are looking for ways to improve our process. I look forward to your call. Stay safe

May 10, 2022

Very reliable service and great people to trust with your car! They also made responsible recommendations for future service needs. More

by rt.des
Recommend Dealer
Yes
Employees Worked With
Lewis Mention
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May 22, 2022 -

Gettel Genesis of Lakewood responded

On behalf of our service team, thank you for taking the time to share your recent 5-Star experience. We look forward to providing you with great service for years to come.

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